Senior Engagement Manager – Salesforce Pre-sales Experience Required

Salesforce

Senior Engagement Manager leading pre-sales consulting engagements for Salesforce with a focus on customer success and professional services. Managing multiple strategic clients and shaping implementation proposals.

Posted 6/16/2026full-timeMumbai • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

The Senior Engagement Manager plays a critical role in setting customers up for Success by shaping the Professional Services deals and engagements for our customers.
They are comfortable operating in an amorphous pre-sales environment, shaping the proposals and influencing customer key stakeholders’ decision-making.
Provide the Professional Services team & customers with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful transformation.
Deep understanding of factors that drive customer success for Salesforce (or similar) implementations within an enterprise context and how they directly contribute to long term customer retention
Lead conversations with empathy and be comfortable dwelling in the problem domain before solutioning
Quickly build credibility in fast-moving environments with a diverse set of stakeholders
Proactively work with the services and licence sales opportunities to identify new and tangential opportunities
Attention to detail: Partnering effectively to create a detailed execution plan, SOW & commercial proposition to best meet the needs of our customers.
Aligning closely with Account (Licenses Sales) and Services Sales teams to own pre-sales activities such as scoping, solutioning, SOW development and project staffing.
Leading the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal.
Manage project- and account-level escalations as needed
Anticipate needs and position training, support, and other solutions that may be needed for a successful customer experience
Ensure that engagements conclude with fully satisfied clients that are willing to be referenced for new potential clients
Manage multiple strategic clients simultaneously
Navigate and engage within our partner ecosystems, where partners may simultaneously work with you and compete with you around a common set of accounts.
Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives.

Requirements

What you’ll need

14+ years experience delivering or leading consulting engagements, including team leadership and active involvement in selling professional services
5+ years experience writing SOWs, negotiating T&Cs, managing bookings and utilization
5+ years managing C-level client relationships, including escalation resolution
5+ years of enterprise-level project management experience
5+ years operating in a pre-sales environment, shaping and scoping large and complex implementation projects
Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Able to command a group audience, lead with a point of view, facilitate solutioning and lead discussions such as implementation methodology, project roadmaps, social enterprise strategy, mobile strategy and executive-level requirement gathering sessions
Highly developed soft skills, with the ability to adjust communication style based on the audience and difficult client situations.
Excellent analytical & problem solving skills.
Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor / team member.
History of working in a consultative selling environment, where clients seek and value your opinions and see your advice as objective and unbiased
Enterprise transformation experience, including a track record of selling or delivering targeted engagements that will underpin Salesforce's "customer company" strategy
Salesforce CRM Solution Architecture experience is mandatory for this role.
Salesforce - Any active certifications, and trailhead ranger preferred
Continuous learner who invested their time in Salesforce eco system preferred.

Benefits

Comp & perks

Competitive salary
Flexible work hours
Professional development budget
Home office setup allowance
Global team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce CRM Solution ArchitectureSOW writingnegotiating T&Csproject managementimplementation methodologysolutioningexecutive-level requirement gatheringanalytical skillsproblem solvingconsultative selling

Soft Skills

communication skillsempathycredibility buildingcollaborative work styleconsultative work styleleadershipinfluenceadaptabilityclient advisoryescalation resolution

Certifications

Salesforce certificationsTrailhead Ranger