Salesforce

Solutions Engineer

• Evangelize Salesforce Field Service and Scheduler value to customers (including C-level executives and IT) and field sales teams
• Assess business and operational impact of technology adoption; deliver findings including key pain points, proposed solutions, and ROI
• Contribute to the development of technical sales strategy
• Configure and demonstrate visionary, tailored solutions that closely reflect each customer's unique business
• Discuss and propose solution architecture that includes field service components such as mobility, scheduling, optimization, inventory management, back-office integration, and workflow process definition
• Work effectively in a matrix organization alongside Account Executives, Service SE leads, and implementation partners
• Execute enablement activities: webinars, best practices sharing, knowledge sessions
• Collaborate with Field Sales teams, Account Executives, and Product Management to establish credibility and trust with customers

Lead Specialist Solution Engineer – Field Service, Health & Life Sciences

Customer Success Manager

• Serve as a trusted advisor to executive stakeholders, guiding enterprise customers through large-scale digital transformation initiatives.
• Develop and communicate compelling transformation strategies that align Salesforce capabilities to customer business objectives and measurable outcomes.
• Build long-term executive relationships that foster customer trust, adoption, and advocacy.
• Lead strategic conversations around enterprise transformation, implementation methodology, roadmap planning, and organizational change.
• Partner with Account and Services Sales teams to lead Slack pre-sales engagement activities.
• Collaborate with Solution Architects, SMEs, and Delivery leaders to shape scalable, high-value implementation proposals.
• Provide executive oversight across complex engagements to ensure alignment between customer expectations, delivery execution, and business outcomes.
• Mentor and guide delivery teams, project leaders, and cross-functional stakeholders in enterprise engagement best practices.

Engagement Director – Strategic Transformation, Customer Success

Manager

• Lead strategic technical discovery sessions and customer workshops to assess organizational structure, collaboration needs, governance requirements, and enterprise architecture.
• Design scalable Slack deployment strategies that support enterprise-wide adoption, operational efficiency, and long-term business growth.
• Translate complex technical and business requirements into tailored Slack solutions focused on usability, flexibility, security, and adoption.
• Serve as a trusted advisor to both technical and executive stakeholders throughout the customer lifecycle.
• Architect enterprise-grade Slack environments including workspace strategy, user provisioning, authentication, and identity management.
• Advise customers on the implementation of Slack APIs, developer frameworks, and integration best practices.
• Facilitate customer-facing workshops that align technical execution with business transformation objectives.
• Collaborate cross-functionally with Sales, Success, Consultants, System Integrators, and Product teams to drive successful outcomes.
• Maintain strong billable utilization while delivering high-quality customer engagements.
• Build deep expertise in Slack’s platform capabilities and broader enterprise architecture technologies.

Senior Manager – Enterprise Collaboration, Technical Transformation Leader

Financial Planning and Analysis

• Primary finance business partner to a Product GM and/or EVP of Engineering
• Work with product and technology leaders to establish the financial goals and measure progress throughout the year, highlighting finance recommendations on course of action, including providing a decision framework for optimizing resource allocations in a fast-paced environment
• Partners with leaders across the company, establishing trust and gaining an understanding of relevant drivers and key economic metrics (e.g., price and quantity contribution to revenue, cost to serve, and margin expansion)
• Develop framework for effective resource management, ROI analysis and business recommendations on strategic investments and their impact on growth drivers and margin expansion
• Help develop product long range plan (LRP) framework, evaluate performance against the plan and ensure product road map is aligned across other departments' plans
• Partner closely with Strategy and Pricing teams to define monetization strategies and insights, including future AI roadmap opportunities
• Manage annual planning and budgeting processes and collaborate cross-functionally to ensure strategic alignment across the company
• Prepare and present high-quality executive presentations for product and engineering leadership

Director, Product Financial Planning – Analysis

Learning and Development

• Evolve and operationalize our Professional Services Key Strategic Objectives framework and tools
• Define governance and operating models to ensure consistency and scalability
• Advise on the tooling to drive program success
• Provide thought leadership, enablement and change management to influence and align global business stakeholders
• Oversee the data collection and reporting process to support the performance framework
• Audit and refine the process to ensure it is continuous, objective, and data-backed
• Stay informed on leading-edge talent practices and benchmark against industry standards

Talent Development Senior Manager

Client Partner

• Own and grow a portfolio of US Federal Civilian agency accounts, driving professional services pipeline and bookings to quota
• Build trusted relationships with agency executives, program managers, and contracting officials to align Salesforce PS capabilities to mission priorities
• Lead solution scoping conversations, develop Statements of Work (SOWs), and craft compelling services proposals with Delivery Architects
• Partner cross-functionally with the broader Salesforce account team (AEs, SEs, CSMs) to develop and execute coordinated account strategies
• Navigate Federal procurement vehicles and acquisition processes (e.g., GSA Schedules, IDIQs, BPAs, GWACs)
• Maintain accurate pipeline forecasting and opportunity hygiene in Salesforce CRM
• Serve as the voice of the customer internally to drive delivery quality, client satisfaction, and long-term account health

Senior Account Partner

Backend Engineer

• Serve as the go-to subject matter expert on Salesforce Data 360 for internal teams and enterprise customers, providing deep insight into its capabilities, technical architecture, potential applications, and crucial limitations.
• Advise definitively on optimal use cases, implementation patterns, and architectural options for specific use cases.
• Act as a senior escalation point for critical or complex Data 360 project challenges, providing expert diagnosis, recommending strategic and technical solutions, and guiding teams toward successful resolution.
• Partner with customers and account teams to assess business challenges, identify high-impact use cases, define solution scope, develop detailed technical designs, and articulate the business value of proposed solutions to foster successful adoption and identify future opportunities.
• Lead and contribute to mentorship and enablement programs, developing and delivering technical content, documenting reference architectures, building reusable assets and patterns, and running internal training sessions to scale Data 360 knowledge within CSG.
• Maintain a high degree of expertise on the rapidly evolving product roadmap and the broader data platform landscape through continuous self-directed learning.
• Provide critical 'Voice of the Customer' feedback to Product and Engineering organizations based on field experience, directly contributing to product enhancements and future features.
• Actively partner with GTM counterparts during pre-sales activities by providing expert technical validation, shaping scope, and contributing to the development of future Services offerings.
• Manage parallel engagements across multiple (typically 2-3) strategic clients simultaneously, meeting a utilization target of 50%.

Senior Technical Architect

Communications

• Build and own quarterly communications on behalf of the executive, including Quarter Kick-off and End of Quarter messages across Slack and other channels
• Drive initiative communications, including weekly pipeline emails and bi-weekly BLT updates
• Lead end-to-end planning for All-Hands Communications (AHCs) — decks, agendas, speaker coordination, and logistics
• Join customer meeting debriefs and draft follow-up notes on behalf of the executive
• Draft and maintain the executive's annual V2MOM, revising throughout the year to reflect evolving priorities
• Build compelling talk tracks, content, and presentation decks that prepare the executive to speak at CKO, World Tours, Dreamforce, Salesforce TV, and 3rd party events
• Source, vet, and secure speaking opportunities — keynotes, panels, roundtables, and media appearances — that align with OU priorities and the executive's positioning
• Recommend and coordinate peer or customer speakers for executive roundtables where appropriate
• Own all event logistics and production coordination, serving as the primary point of contact with production teams so the executive can focus on delivery
• Coordinate agendas and calendar communications for Leadership Team onsites and offsites in partnership with the EA
• Partner with PR counterparts to develop talk tracks, prep materials, and Q&A for articles, external panels, and speaker appearances
• Identify and evaluate inbound and outbound PR opportunities; make recommendations on fit and prioritization for the executive
• Amplify executive appearances via social and internal channels
• Support board logistics, agendas, and role preparation on behalf of the executive

Executive Communications Lead

Full-stack Engineer

• Build, scale and maintain critical features of the Einstein platform to provide scale and efficiency.
• Develop high-quality, production-ready code that can be used by millions of users of our cloud platform.
• Make design decisions on the basis of performance, scalability, and future expansion.
• Work in a Hybrid Engineering model and contribute to all phases of SDLC including design, implementation, code reviews, automation, and testing of the features.
• Build efficient components/algorithms on a microservice multi-tenant SaaS cloud environment.
• Code review, mentoring junior engineers, and providing technical guidance to the team (depending on the seniority level).
• Make/Participate in critical decisions that attribute to the success of the platform.

Software Engineer – SMTS

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
• Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing.
• Share best practices for sales and service process optimization, data quality, and customer experience.

Customer Success Manager – Core, TS/SCI Clearance

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer
• Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams
• Develop and maintain strong relationships at key stakeholder levels
• Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions
• Serve as the primary interface for major incidents to protect peak revenue

Customer Success Manager – Core, Sales & Service Clouds – Public Sector

Product Marketing

• Maintain a 75% contribution target to support Professional Services Revenue Cloud pre-sales cycles.
• Align closely with Account and Services Sales teams, supporting pre-sales activities such as scoping, engagement planning, and staffing.
• Translate customer needs into sales proposals, including resource models, budget and timeline estimates, and SOW construction.
• Collaborate across Services, Support, Enablement, Alliances, and other internal teams to advance shared objectives and ensure alignment.
• Spend approximately 25% of time as a billable individual contributor on strategic Professional Services customer engagements, leveraging deep Revenue Cloud expertise to advise implementations and contribute to solutions.
• Drive high client satisfaction (CSAT) by delivering measurable value in every engagement.
• Mentor and empower team members, sharing expertise to scale capabilities and drive collective success.

Revenue Cloud Lead

• Maintain a 75% contribution target to support Professional Services Spiff pre-sales cycles.
• Align closely with Account and Services Sales teams, supporting pre-sales activities such as scoping, engagement plans, and staffing.
• Translate customer needs into sales models, including resource models, budget and timeline proposals, and SOW construction.
• Collaborate across Services, Support, Enablement, Alliances, and other internal teams to advance shared objectives and ensure alignment.
• Spend approximately 25% of time as a billable individual contributor on strategic Professional Services customer engagements, leveraging deep Spiff and ICM expertise to advise implementation and contribute to solutions.
• Support customer engagements to exceed goals, deliverables, and metrics while ensuring alignment with Spiff and ICM best practices.
• Drive high client satisfaction (CSAT) by delivering measurable value in every engagement.
• Manage multiple strategic clients simultaneously, ensuring tight alignment with stakeholders and providing escalation support during implementations.
• Mentor and empower team members, sharing expertise to scale capability and drive collective success.

SPIFF GTM Lead

Director

• Provide executive-level oversight across multiple large-scale Federal programs, ensuring delivery consistency, governance discipline, and successful mission outcomes
• Serve as a trusted advisor to senior government executives (e.g., CIO, Deputy Commissioner, ACIO), shaping technology strategy, investment priorities, and execution approaches
• Lead and influence enterprise-wide modernization efforts spanning multiple business units, aligning stakeholders across mission areas, funding structures, and operational priorities
• Define and implement scalable delivery operating models, including governance frameworks, demand intake processes, and cross-program coordination mechanisms
• Drive portfolio-level governance, proactively identifying risks, resolving escalations, and stabilizing complex delivery environments
• Strengthen client confidence to support services renewals and expansion, aligning delivery outcomes to measurable business value and mission impact
• Partner with Sales, Success, and Account Teams to shape deals, influence pipeline, and accelerate bookings growth through delivery credibility
• Provide oversight and guidance on large-scale federal technology investments, including budget alignment, funding allocation, and financial governance
• Lead modernization of legacy systems and transition of mission-critical applications to scalable, cloud-based architectures, including multi-cloud Salesforce environments
• Operate effectively across agencies and interagency agreements, aligning stakeholders across procurement, finance, and technology organizations
• Define and track KPIs tied to business value, delivery performance, ROI, and customer outcomes

Senior Director – Program Executive, FedCiv/Public Sector

People Operations

• Act as a trusted advisor to ESBP Partners and business leaders, ensuring HR strategies support business needs.
• Provide operational and analytical support to the ESBPs with quantitative and qualitative data in support of strategic ES programs and initiatives.
• Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc.
• Use HR analytic tools to make data-driven business decisions.
• Proactively understand what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities.
• Support digital transformation efforts through use of AI, Agents, UAT and continuous improvement of our processes.
• Partner with ESBPs, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization.
• Partner with the ESBPs and the business units they directly support to deliver on the organization's talent strategy. Initiatives include employee retention, talent assessment, succession planning, compensation (equity, bonus, merit), mobility, change management, and other talent related initiatives.
• Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives.
• Partner with leadership to drive organizational effectiveness and a high-performance culture.
• Partner to support the business through transformation and change. Executes on continued reshaping, growth, acquisition, reorganization, etc.
• Work directly with people leaders and employees to coach and enable on a variety of ES topics and programs, resolve issues, etc.
• Creates tools, templates and resources for consistent service delivery at scale.
• Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience.
• Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and/or make recommendations when it is appropriate to align with different teams.