Salesforce

Sales

• Support specialist/product deep dive analysis requests from Connor Marsden (EVP), Taylor Hedberg (COO) and our Salesforce c-suite
• Support quarterly business reviews (SVP, AVP, CKO)
• Provide regular insight into the health of our pilot specialist model
• Support our AiDAPT Consumption motion for Agentforce and Data Cloud.
• Support monthly 360 Forecast for PACE OU
• Scale our data management/automation for key operational and G4G deliverables along with our Specialist BP and Core Central teams
• Support our COO Operators (programs, enablement, strategy) motion

Sales Strategy Senior Analyst / Manager – PACE Specialist

Customer Success Manager

• Define and lead the global Missionforce partner enablement strategy to scale implementation capacity across the SI ecosystem
• Build a multi year enablement roadmap aligned with product strategy and Missionforce growth goals
• Lead the development of scalable partner programs that drive implementation readiness, certifications, and delivery quality
• Expand the technical depth and capabilities of global SI and strategic partners supporting Missionforce
• Develop partner tiering and specialization frameworks aligned to Missionforce solution areas
• Partner closely with Product Management to ensure partner readiness for new product launches (NPI) and critical product updates (CPU)
• Collaborate with Product, Engineering, Marketing, CSG, and Global Partner teams to align enablement programs with go to market priorities
• Lead Missionforce Partner Advisory Board (PAB) engagements and strategic partner forums
• Build metrics and dashboards to track partner enablement adoption, implementation readiness, and customer outcomes

Senior Director, Partner Success

Full-stack Engineer

• Identify areas where software can be developed to provide operational efficiency and detailed visibility into metrics and ongoing activities for customers
• Identify opportunities where software and AI-based automation can reduce errors, increase availability, and improve velocity of operations
• Enhance automation capabilities and develop orchestration to optimize efficiency and cost-effectiveness
• Design, develop, and test software in collaboration with other engineers on the team
• Demonstrate excellence in organization and time management

Senior Software Engineer, Internal Tooling – Mulesoft

Product Manager

• Develop and own a 2-3 year product roadmap for MuleSoft’s AI initiatives
• Drive the end-to-end product lifecycle for a complex product domain
• Lead a high-performing cross-functional team across Engineering, UX, Product Marketing, and Sales
• Deeply understand feature usage and telemetry to drive product adoption
• Serve as a thought leader for MuleSoft AI at industry events and with strategic customers

Senior Director, Product Management

Chief Marketing Officer

• Define and evolve Salesforce analytics’s positioning across Tableau Server, Tableau Cloud, Tableau Next, and CRM Analytics.
• Articulate Tableau’s role as the intelligence layer across Salesforce CRM and enterprise systems.
• Position Tableau within the broader Data + AI strategy.
• Lead messaging evolution as analytics shifts from dashboards to AI-powered, embedded intelligence.
• Own global go-to-market strategy for product launches and portfolio expansions.
• Establish measurable KPIs for field engagement.
• Build a best-in-class competitive intelligence function to equip field teams.

CMO, Vice President of Marketing

• Own and evolve the end-to-end GPS Sales Onboarding program for AE, ECS, BDR, and SE new hires across Public Sector, Education, and NGO verticals
• Build on an established framework and take the program to the next level through innovation, seller-first design, and data-driven iteration
• Manage role-specific onboarding learning journeys with 120-day completion requirements
• Design and support delivery of live GPS New Hire Orientation session across AMER, EMEA, and ANZ regions
• Maintain and evolve the GPS New Hire Guide and GPS Onboarding Checklist toolkits
• Partner closely with GPS Sales Excellence & Enablement team to ensure alignment with field priorities
• Manage the monthly LMS training assignment process for all GPS new hires
• Run monthly reporting on training completion across the GPS new hire population
• Own the bi-monthly cohort-based GPS Field Immersion Program for AE and ECS new hires
• Maintain the GPS Onboarding Learning Journey Tracker to monitor new hire progress

Sales Onboarding Lead – Strategic Programs

Software Engineer

• Plan and direct activities to build and integrate Cross-Domain solutions as a managed capability within the Hyperforce ecosystem
• Drive the execution and delivery of the foundation-level services
• Empower the delivery team to self-prioritize
• Provide technical guidance, career development, and mentoring to team members
• Maintain high morale and motivate the delivery team
• Advocate for technical excellence and help teams make good decisions
• Participate in architecture discussions and planning
• Maintain and encourage company culture by interviewing and hiring qualified individuals
• Occasionally chip in on development tasks such as coding and feature verifications

Senior Manager of Engineering – GovCloud

Support Engineer

• Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
• Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud.
• Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary.
• Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions.
• Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value.
• Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods.
• Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment.
• Develop and maintain deep technical expertise in Salesforce platform functionality and related technologies.
• Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality.
• Create and maintain technical documentation and knowledge base articles to support internal teams and the broader support community.
• Mentor team members through collaborative troubleshooting frameworks such as the Swarming model.
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders.

Technical Support Engineer

• Operate and enhance our large, highly-available database infrastructure, utilizing technologies such as MySQL and Vitess
• Develop tools to enable self-service and self-managing capabilities of our database infrastructure so that other teams can operate full-stack while rapidly building new features for our customers
• Collaborate with engineering teams on their database storage needs, and advise them throughout the development lifecycle
• Write code to capture database performance, and create tools and dashboards to provide actionable insight into that data
• Participate in our on-call rotation and collaborate with our operations team to triage and resolve production issues
• Support FedRAMP and DoD SRG activities.

Senior Software Engineer, Database Infrastructure

Solutions Engineer

• Support the full customer lifecycle: new account onboarding and ACV growth, consumption health monitoring, attrition risk identification, and renewal and expansion motions
• Champion the adoption of AI tools and Agentic capabilities — including Agentforce — helping customers understand, envision, and activate autonomous AI agents across their business processes
• Guide customers on their journey to becoming an Agentic Enterprise — where AI agents work alongside humans to automate complex workflows, personalize experiences at scale, and drive measurable business outcomes
• Orchestrate complex, multi-cloud engagements across cross-functional SE teams including co-primes, overlay specialists, and partners
• Build and maintain trusted relationships with sales leaders, RSDs, and senior customer stakeholders
• Create and share reusable enablement assets, demo innovations, and best practices to scale impact across the broader SE community
• Mentor and coach junior SE team members, contributing to onboarding and skills development
• Represent Salesforce externally at industry events, executive briefings, and customer innovation forums

Lead Solution Engineer

• Manage complex customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue
• Reproduce product behaviors to determine the problem root-cause(s), issue work-around and solutions
• Provides feedback on the area of specialization to R&D. Participate in technical forums
• Manage communications with customers, at all levels, to maintain positive relationships.
• Experienced user of information and GenAI tools and training to provide consistent, high levels of customer satisfaction.
• Coordinate with Quality Assurance and Engineering teams to help in identifying, reporting and resolving product defects
• Participates in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
• Contributes to online knowledge base of known issues/solutions.
• Participate in production incidents and customer’s escalations calls
• Act as a single point of contact (SPOC) for critical customers and help them with project journey
• May contribute to the team recruitment process by serving on interview panels.

Technical Support Engineer – PIM, P360

• Leading a diverse team across Germany and Austria of Account Executives selling the entire Agentforce Revenue Management portfolio across multiple verticals in the same region.
• Formulate and implement a strategy to increase business growth.
• Ensure cross-company engagement and orchestration with Sales, Marketing, Pre-sales, Partner Alliances, Services & HR.
• Responsible for developing and leading the team to generate revenue and achieve individual team and organizational quotas.
• Define and implement plans for the assigned Accounts to achieve sales objectives.
• Coach your team to develop in their careers and inspire them to do the best work.
• Hire, Train, and Develop a team into sales-ready candidates for future Account Executive positions.
• Create Industry Specific Pipeline Programs to drive Pipeline and Revenue.
• Motivate Individuals and Team to exceed objectives through coaching and creative incentives.
• Work closely with Marketing on defining Campaign follow-up and reporting.
• Make recommendations on process improvements.
• Manage and close strategic Agentforce Revenue Management deals with your team members.
• Work directly with C-level executives to align solutions with their business objectives.

Regional Sales Director – Agentforce Revenue Management, Germany, Austria

Account Executive

• Develop and execute a comprehensive plan for the South of Italy Higher Education patch, focusing on pipeline generation and long-term digital partnerships
• Drive sales through relevant Italian public procurement frameworks (e.g., Consip, MePA) and align proposals with PNRR funding opportunities
• Build deep relationships with "Rettori," General Managers (Direttori Generali), and IT Directors (SIA) to align Salesforce solutions with institutional KPIs
• Lead the end-to-end sales process by engaging Business Development, Solutions Engineers, and specialized Partners within the Italian ecosystem
• Embody the Salesforce culture of equality and innovation, acting as a trusted advisor to the Mediterranean academic community

Enterprise Account Executive – Higher Education

Consultant

• 日本のシニアアーキテクトとの連携
• GDCが作成するアウトプットの品質基準の確認
• プロジェクトのタスクやプロセスの意図理解
• AIツールを利用した指示書の作成やドキュメントの要約の効率化

Senior Bridge Consultant – GDC Bridge & Advisory

• Develop and execute a comprehensive sales strategy to achieve and exceed revenue targets for Data Foundation solutions.
• Build and nurture strong relationships with key stakeholders, including C-level executives, within client organizations.
• Identify and qualify new business opportunities, focusing on data-driven solutions that address client challenges.
• Collaborate with cross-functional teams, including product, engineering, and customer success, to deliver tailored solutions that meet client needs.
• Stay informed about the latest trends in data management, analytics, and cloud technologies to provide thought leadership to clients.
• Prepare and deliver impactful presentations, proposals, and demonstrations that showcase the value of our Data Foundation offerings.
• Negotiate and close complex deals, ensuring alignment with client objectives and company goals.
• Maintain accurate and up-to-date records of sales activities, pipeline, and forecasts in the CRM system.