VP, Technical Support Engineering – Agentforce, Data 360

Salesforce

Vice President of Technical Support Engineering for Salesforce managing high-value customer support operations. Driving global strategy, team leadership, and cross-functional collaboration to enhance customer success.

Posted 7/2/2026full-timeIndianapolis • Illinois, New York, Texas • 🇺🇸 United StatesLead💰 $221,900 - $390,300 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Define and communicate a bold, data-driven global strategy for Technical Support that aligns to broader Customer Success and company priorities
Operate as an executive leader of leaders — developing and inspiring a team of Senior Directors and Directors
Establish the operating model, performance standards, and culture for Technical Support at global scale
Identify and capitalize on emerging risks, trends, and opportunities across the business; translate insights into investment decisions and enterprise-level plans
Represent Technical Support as a strategic voice in executive forums, ELT discussions, and cross-functional leadership councils
Maintain exceptional command of global operational metrics
Drive a data-first culture across the leadership team
Build and evolve executive-level reporting and dashboards that surface business health and enable proactive, scalable intervention
Serve as the ultimate executive escalation leader for the most complex, high-visibility, and strategically sensitive customer situations
Build trusted, long-term relationships with C-level and board-level stakeholders

Requirements

What you’ll need

15+ years in technical support
10+ years in senior management positions, with 5+ years leading teams of Senior Directors or Directors
Proven track record building and scaling Premium, Signature, or Mission Critical support programs at global enterprise scale
Demonstrated ability to own and resolve the most complex, highest-visibility customer situations at the C-suite and board level
Deep familiarity with CRM, SaaS, or cloud-based enterprise software — Salesforce platform experience strongly preferred

Benefits

Comp & perks

time off programs
medical, dental, vision, mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Soft Skills

Executive LeadershipTeam DevelopmentStrategic CommunicationRelationship Building