Director, Regional Success Architecture

Salesforce

Director of Regional Success Architecture leading and developing Success Architects at Salesforce. Ensuring high customer satisfaction and driving adoption of Agentforce's capabilities.

Posted 7/2/2026full-timeIndianapolis • Illinois, Washington • 🇺🇸 United StatesLead💰 $171,200 - $273,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Build, lead, and develop a world-class team of Success Architects.
Drive customer adoption and value realization.
Manage key metrics including customer satisfaction (CSAT) and productivity.
Act as an escalation point for high severity customer issues.
Ensure KPIs are met or exceeded across global Architect standards.
Build meaningful and lasting relationships with key stakeholders.

Requirements

What you’ll need

10+ years in consulting/professional services, customer success, or related customer-facing roles
5+ years at management level
Experience managing teams of 15+ individual contributors
Cloud/SaaS software experience
Understanding of regional business dynamics and cultural nuances
BA/BS Degree in a technical or business field

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Satisfaction ManagementMetrics ManagementTeam DevelopmentEscalation ManagementPerformance Analysis

Soft Skills

Relationship BuildingStakeholder EngagementCultural Awareness

Certifications

BA/BS Degree