Legal Content Specialist
Clio - Cloud-Based Legal Technology
Cloud
Manager, Success Guide – Customer Success
Salesforce
full-time
Posted on:
Location Type: Office
Location: Hyderabad • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Hire, build and develop a team of Success Guides focused on virtual delivery of Success Plays, Programs and Activities
- Train and career-develop Success Guides and coach them to drive high-quality Success Program and Success Play deliveries
- Achieve or exceed monthly/quarterly/yearly business targets and provide accurate forecasts and risk analysis
- Report on Success Program and Play activity and deliver feedback via weekly scorecards and productivity metrics to senior management
- Drive operational and business performance and collaborate with other Success Guide Managers on execution of business objectives and support programs
- Identify trends and gaps, work with internal stakeholders and Hub leadership to address gaps and execute solutions
- Work with program leaders on capacity planning, resource allocation, and skill development including cloud, industry and consulting specialization
- Partner with Success Programs team to refine delivery tools and processes
- Work with Senior Leadership on strategies for guide development and integration into Product Success Organization
- Embody Ohana culture and foster a supportive team environment
Requirements
- 5 years of people management experience and strong coaching and personnel development skills
- Experience working with senior-level executives
- Experience working in Customer Success Strategy and role definition and integration
- Strong analytical skills with the ability to oversee and manage the Success Guides team’s Business Metrics, productivity and outcomes leveraging the Salesforce platform
- Self-directed with ability to prioritize, multi-task and perform effectively under pressure
- Strong verbal and written communication skills and excellent presentation skills
- Knowledge of the Salesforce ecosystem
Benefits
- Office - Flexible locations (India - Hyderabad)
- Benefits and resources to support work-life balance
- AI agents to accelerate your impact
- Support for certifications and badges
- Accommodations for applicants with disabilities via Accommodations Request Form
- Equal opportunity employer and non-discrimination policy
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
people managementcoachingpersonnel developmentanalytical skillsbusiness metrics managementproductivity managementSalesforce platformcapacity planningresource allocationcloud specialization
Soft skills
self-directedprioritizationmulti-taskingperformance under pressureverbal communicationwritten communicationpresentation skillsteam environment fosteringcollaborationfeedback delivery
