Newrez LLC

Technology Delivery Manager

Newrez LLC

full-time

Posted on:

Origin:  • 🇺🇸 United States • Pennsylvania

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Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • Lead planning, execution, and delivery of IT operations initiatives to meet business goals
  • Support and coordinate cross-functional teams including infrastructure, cloud, network, and service management
  • Develop and maintain detailed delivery roadmaps and status reports
  • Collaborate with business units, IT leadership, and vendors to define requirements and align on strategic objectives
  • Communicate delivery progress, risks, and mitigation plans to senior leadership
  • Drive continuous improvement across IT operations focusing on reliability, scalability, and performance
  • Review and report on IT Operations KPIs and monthly reports on outages, changes, and consumption
  • Ensure adherence to ITIL practices and governance standards
  • Mentor and guide delivery leads and project managers within IT operations
  • Proactively identify delivery risks and issues and implement mitigation strategies
  • Ensure compliance with security, regulatory, and audit requirements

Requirements

  • Bachelor’s degree or related experience
  • 7+ years of experience in IT operations, infrastructure, or service delivery
  • 3+ years in a delivery or program management role within a technology organization
  • Strong understanding of ITIL, Agile, and DevOps methodologies
  • Proven experience managing complex, cross-functional technology initiatives
  • Excellent communication and stakeholder management skills
  • Familiarity with IT Operations functions such as enterprise monitoring, incident management, and automation tools
  • Strong analytical skills and problem-solving abilities
  • Solid decision-making abilities and sound judgment
  • Ability to thrive in a fast-paced, dynamic environment
  • Strong verbal communication, writing, and composition abilities
  • Strong interpersonal, influencing, and negotiation skills
  • High learning agility and ability to learn new systems and platforms
  • Effective at managing multiple priorities under tight deadlines
  • Strong project management capability
  • Self-directed and comfortable working with ambiguity and uncertainty
  • High degree of professional maturity, integrity, and ability to maintain confidential data
  • High degree of business acumen and strong technical aptitude
  • Strong Microsoft Office skills
  • Must have a smartphone that meets Company security standards and can install Okta Verify and Microsoft Authenticator (employment contingent)