Senior Manager, Consulting Services – SASE
Palo Alto Networks
PMPTableau
Technology Delivery Manager
Newrez LLC
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
Cloud
About the role
- Lead planning, execution, and delivery of IT operations initiatives to meet business goals
- Support and coordinate cross-functional teams including infrastructure, cloud, network, and service management
- Develop and maintain detailed delivery roadmaps and status reports
- Collaborate with business units, IT leadership, and vendors to define requirements and align on strategic objectives
- Communicate delivery progress, risks, and mitigation plans to senior leadership
- Drive continuous improvement across IT operations focusing on reliability, scalability, and performance
- Review and report on IT Operations KPIs and monthly reports on outages, changes, and consumption
- Ensure adherence to ITIL practices and governance standards
- Mentor and guide delivery leads and project managers within IT operations
- Proactively identify delivery risks and issues and implement mitigation strategies
- Ensure compliance with security, regulatory, and audit requirements
Requirements
- Bachelor’s degree or related experience
- 7+ years of experience in IT operations, infrastructure, or service delivery
- 3+ years in a delivery or program management role within a technology organization
- Strong understanding of ITIL, Agile, and DevOps methodologies
- Proven experience managing complex, cross-functional technology initiatives
- Excellent communication and stakeholder management skills
- Familiarity with IT Operations functions such as enterprise monitoring, incident management, and automation tools
- Strong analytical skills and problem-solving abilities
- Solid decision-making abilities and sound judgment
- Ability to thrive in a fast-paced, dynamic environment
- Strong verbal communication, writing, and composition abilities
- Strong interpersonal, influencing, and negotiation skills
- High learning agility and ability to learn new systems and platforms
- Effective at managing multiple priorities under tight deadlines
- Strong project management capability
- Self-directed and comfortable working with ambiguity and uncertainty
- High degree of professional maturity, integrity, and ability to maintain confidential data
- High degree of business acumen and strong technical aptitude
- Strong Microsoft Office skills
- Must have a smartphone that meets Company security standards and can install Okta Verify and Microsoft Authenticator (employment contingent)
