Solutions Engineer
Experian
CloudMicroservices
Senior Solution Architect – Customer Growth
Tricentis
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- Craft outcome-based value roadmaps to drive adoption and ensure technical alignment with customer business goals
- Establish strategic checkpoints to review product impact and realign roadmaps as customer needs evolve
- Capture and communicate success stories backed by business metrics and outcomes to drive retention and growth
- Monitor customer health scores and implement preemptive action plans to mitigate retention risk
- Collaborate with product strategy and account teams to gather feedback and identify product enhancement opportunities
- Develop adaptable, high-value quality frameworks tailored to customer goals using Tricentis tools and testing methodologies
- Define quantifiable KPIs to demonstrate Tricentis portfolio impact on client quality goals
- Collaborate with Professional Services to provide tailored enablement, standards, and best practices for efficient adoption
- Coach and mentor peers on industry standards, executive communication, and value-driven customer retention strategies
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field
- Master’s degree in the listed field would be nice to have
- 8+ years of experience in architecting and implementing quality frameworks using Tricentis products portfolio and advanced testing methodologies
- 5+ years of experience in consulting on quality engineering roadmaps and delivering measurable outcomes
- Strong leadership, customer relationship management, and decision-making skills; proactive solutions-oriented approach
- Strong analytical skills with experience in usage data analysis, KPI development, and value analysis
- Excellent communication skills; able to articulate complex technical concepts and business benefits
- Expertise in agile development and continuous integration/continuous development processes
- Experience defining strategic direction and identifying new opportunities for impact amongst products and programs
- Self-motivated and disciplined; ability to work independently with limited supervision in a hybrid work environment
- Senior-level consulting experience within Fortune 5000 companies is nice to have
