Saipos | Sistema para Restaurante

Full-stack Engineer

• Develop new features and perform corrective maintenance, considering software quality aspects such as unit tests and application monitoring;
• Contribute to application architecture decisions, aiming for a distributed, flexible, modern and scalable architecture that supports continuous growth;
• Support the design of the technical solution and software architecture for the project;
• Ensure execution of the stages in the software development process;
• Monitor production deployments;
• Act as an ambassador for the agile mindset within the team.

Senior Fullstack Developer – Operations

Operations

• Act as a strategic partner to Sales, Marketing and Customer Success leadership, supporting decision-making at operational, tactical and executive levels;
• Lead the development and continuous improvement of Revenue Operations (RevOps) processes, focusing on data, tools, processes and enablement;
• Structure and facilitate revenue review forums and alignment rituals across areas;
• Create, maintain and evolve dashboards, reports and predictive growth and forecasting models;
• Support the dissemination of an analytical culture and adoption of a self-service BI model;
• Optimize the tools stack (CRM, marketing automation, BI), ensuring data integrity and reliability;
• Identify and implement process and workflow automation opportunities, reducing operational friction;
• Serve as a bridge between technical teams (Product, Engineering and Data) and business areas, ensuring RevOps learnings and practices are integrated into organizational strategy.

Sales Operations – Sales Ops

General

• Provide customer support across multiple channels (email, chat, and WhatsApp), resolving inquiries and technical or operational issues;
• Identify and diagnose customer problems, proposing effective and timely solutions;
• Ensure customer satisfaction by maintaining a high level of empathy, courtesy, responsiveness, and proactivity;
• Monitor ticket statuses and perform follow-ups to ensure complete resolution of issues.

Customer Support Assistant

Customer Success Manager

• Execute retention and reactivation strategies for inactive customers;
• Reverse churn by understanding the reasons behind churn and offering solutions that make sense for the customer, ensuring they perceive value in the product;
• Provide customer support, resolving inquiries and operational issues;
• Collaborate with other departments to ensure a positive customer experience;
• Encourage active use of the system by suggesting best practices and features relevant to the customer.

Customer Success Manager – Junior

Growth Marketing

• Lead the Growth squad for RevOps (Direct Sales and Partner Sales), ensuring delivery of quarterly objectives aligned with Saipos' commercial goals;
• Meet with leadership from Marketing, SDR, Sales, IS and CS to discuss and propose targets, capacity, sales cycle, ramp-up, lead distribution, inter-team SLAs and funnel design — always data-driven;
• Monitor and analyze the end-to-end funnel, identifying bottlenecks by channel (inbound, outbound, paid, social, partnerships), tracking stage-by-stage conversions (CR1, CR2, CR3, CR4) and critical SaaS metrics, and presenting analytical insights to executive forums and weekly business reviews;
• Support the definition and review of ICP, qualification criteria (Lead/MQL/SAL/SQL/Win) and playbooks together with Marketing and Sales, collaborating with the Enablement team to address — via training and materials — performance gaps observed in funnel metrics (drop in a specific CR, slow ramp-up, low process adoption, etc.);
• Lead the full people management cycle: 1:1s, Individual Development Plans (PDIs), continuous feedback, performance review cycles and the team's technical and behavioral development;
• Build, prioritize and track the squad roadmap in planning rituals (Planning/Sprint), conduct blameless postmortems and retrospectives to maintain a steady cadence of continuous improvement, and orchestrate deliveries involving multiple verticals (CRM, automation, BI and data instrumentation);
• Propose, execute and monitor changes to processes, policies and tools that impact the Growth operation — including post-implementation impact analysis — and ensure the quality and governance of artifacts produced by the squad (dashboards, automations, integrations, playbooks and enablement materials);
• Act technically in parallel to management when necessary, getting hands-on on critical roadmap items — funnel modeling, cohort validation, design of cross-area business rules, review of data instrumentation.

Senior Growth Supervisor

Revenue Operations

• Design, build and maintain integrations and automations across the customer journey, connecting HubSpot with internal and third-party system APIs using Workflows with Custom Code (Node.js/Python), REST APIs, webhooks and object associations;
• Evolve the CRM structure (objects, properties and associations), optimize forms and assets; work with CMS/HubL concepts in HubSpot;
• Orchestrate complex automations and flows using tools such as Zapier (Platform UI/CLI), n8n (self-hosted) and/or Workato (recipes/API recipes), ensuring OAuth 2.0 authentication and resilience via webhooks;
• Develop and operate messaging bots and integrations, such as Blip and the WhatsApp Cloud API, including webhook setup and message template configuration;
• Ensure observability and reliability of integrations by implementing logs, metrics and traces, defining SLOs/SLIs and conducting blameless postmortems;
• Create and maintain up-to-date runbooks and alerts, ensuring traceability and rapid incident response;
• Collaborate in Git repositories, performing code reviews and pull requests within CI/CD pipelines;
• Ensure governance and security of tools by applying least-privilege principles, secrets management and access controls;
• Produce clear technical documentation and well-structured PRs, maintaining a collaborative, inclusive and best-practices-oriented approach.

Senior Fullstack Developer – Operations

Sales Operations – Sales Ops

Customer Support Assistant

Customer Success Manager – Junior

Senior Growth Supervisor

Senior RevOps Analyst, CRM