Saipos | Sistema para Restaurante

Product Manager

• Compreender profundamente a estratégia da empresa e traduzi-la em visão e estratégia de produto para o contexto de operações do restaurante;
• Priorizar, negociar e liderar o roadmap estratégico das frentes relacionadas à operação do restaurante, garantindo impacto real para o negócio e experiência dos nossos clientes;
• Liderar e desenvolver outros Product Managers, garantindo clareza de objetivos, evolução profissional e consistência entre os times sob sua gestão;
• Ajudar na construção de uma cultura forte de produto com foco em discovery contínuo, hipóteses, experimentação e ciclos de aprendizado
• Promover alinhamento entre áreas, facilitando a colaboração e comunicação;
• Acompanhar KPIs e métricas de iniciativas de produto para garantir o atingimento de resultados esperados pelo negócio;
• Fomentar o uso consistente de dados, métricas e feedbacks para tomada de decisão, priorização e avaliação de impacto;
• Facilitar rituais de alinhamento e garantir a consistência de ciclos curtos nos processos de discovery e delivery entre os times sob sua liderança;
• Ser guardião da excelência em execução e co-responsável por aumentar o nível de maturidade do time de produto como um todo.

Group Product Manager

• Capacidade de conectar estratégia de negócio à criação de soluções que geram valor para o cliente final e resultados para a empresa;
• Definir, priorizar e comunicar os objetivos de curto e longo prazo do produto, compreendendo tendências de mercado e as necessidades dos clientes para identificação de novas oportunidades;
• Realizar pesquisas, análises de dados e entrevistas para entender a fundo as partes interessadas no produto, buscando entender as dores dos clientes e realizando experimentações para encontrar as melhores soluções (Product Discovery);
• Acompanhar tendências de mercado para identificar novas oportunidades para o negócio;
• Trabalhar com times de engenharia e design para especificar, priorizar e acompanhar a evolução do produto, garantindo entregas constantes de valor;
• Acompanhar KPIs e Métricas de iniciativas de produto para garantir o atingimento de resultados esperados;
• Atuar com o lançamento de novas funcionalidades e produtos, garantindo que os times internos e os clientes estejam preparados para adotar e extrair valor das soluções.

Senior Product Manager – Operação Presencial e Delivery

Product Designer

• Act strategically in defining and evolving the end-customer purchase journey, ensuring simplicity, usability, and high conversion.
• Work closely with product, engineering, and marketing teams to ensure consistency of the design vision across all stages of development;
• Create flows, wireframes, interfaces, and clickable prototypes at different fidelity levels, focusing on validating ideas and concepts and ensuring effective usability before implementation, using design patterns and best practices;
• Refine, estimate, and contribute to prioritization and trade-offs with Product Managers;
• Understand requirements and user stories to deliver a more aligned and concise product handoff for development;
• Actively participate in discovery and hypothesis validation processes, fostering a culture of experimentation.
• Have a critical and analytical profile, defining metrics and conducting data analysis to define and monitor outcomes;
• Conduct user research, validate hypotheses, and analyze data, using these insights to inform design decisions;
• Contribute to roadmap decisions based on data, benchmarks, and UX best practices.
• Define success metrics related to the user experience and monitor results using qualitative and quantitative data.
• Serve as a reference within the design chapter, contributing to technical and cultural evolution (structuring processes, rituals, tools, documentation, etc).

Senior Product Designer – Experiências, Franquias

Product Marketing

• Define and lead go-to-market strategies for product launches, updates and significant improvements;
• Create clear communication plans tailored to different customer profiles, channels and stages of the customer journey;
• Design communication and engagement strategies that encourage feature adoption as well as upsell and cross-sell opportunities;
• Act as a bridge between Product and other teams (Customer Success, Sales, Marketing, Support), ensuring understanding and consistency in communication about features and incidents;
• Collaborate on building and prioritizing initiatives with Product Managers (PMs), bringing market, competitor and customer-need insights;
• Improve processes, workflows and customer communication channels (email, WhatsApp, in-app notifications, help center, among others);
• Define and monitor KPIs and success metrics for launches, communications and area performance;
• Ensure product communications reflect the brand positioning, the value of deliverables and Saipos' value proposition and differentiation;
• Support the product team in creating materials for training, internal alignment and roadmap presentations;
• Conduct research and gather customer feedback to refine messaging and improve the communication journey across touchpoints;
• Analyze the market, competitors, trends and user needs to inform positioning and strategies;
• Support communications with partners and initiatives to strengthen relationships with them;
• Contribute actively to the evolution of Product Marketing processes within the Product organization;
• Be creative, collaborative and adaptable in a fast-growing, dynamic environment.

Product Marketing Manager

Revenue Operations

• Design, build and maintain integrations and automations across the customer journey, connecting HubSpot with internal and third‑party system APIs using Workflows with Custom Code (Node.js/Python), REST APIs, webhooks and object associations;
• Evolve the CRM structure (objects, properties and associations), and optimize forms and assets; work with HubSpot CMS/HubL concepts;
• Orchestrate complex automations and flows using tools such as Zapier (Platform UI/CLI), n8n (self‑hosted) and/or Workato (recipes/API recipes), ensuring OAuth 2.0 authentication and resilience via webhooks;
• Develop and operate messaging bots and integrations such as Blip and WhatsApp Cloud API, including webhook configuration and message templates;
• Ensure observability and reliability of integrations by implementing logs, metrics and traces, defining SLOs/SLIs and conducting blameless postmortems;
• Create and maintain up‑to‑date runbooks and alerts, ensuring traceability and fast incident response;
• Collaborate in Git repositories, conducting code reviews and pull requests within CI/CD pipelines;
• Ensure governance and security of tools by applying least‑privilege principles, secrets management and access controls;
• Produce clear technical documentation and well‑structured PRs, maintaining a collaborative, inclusive approach and following best practices.

Mid-level RevOps Analyst, CRM

• Map and automate the full channel funnel (from prospecting through retention);
• Set up and manage the channel CRM (HubSpot), configuring pipelines, workflows, triggers and business rules;
• Implement integrations between systems (ERP, CRM, billing platform, PRM and spreadsheets) using Make, Zapier, n8n or RESTful APIs;
• Create and maintain data repositories and models to track channel KPIs (LTV, CAC, TPV, conversion, churn, revenue);
• Develop operational and strategic dashboards in ThoughtSpot and Databricks;
• Create and maintain automated rules for partner commission, payouts and performance auditing;
• Ensure data governance: integrity, deduplication and synchronization across different sources;
• Participate in defining and versioning channel processes, with technical and functional documentation;
• Propose continuous improvements and enhancements to integrations, workflows and data architecture.

Senior Revenue Operations Analyst – Channels

Customer Support

• Execute retention and activation strategies for inactive customers;
• Reverse churn: identify the reasons for churn and offer solutions that make sense to the customer, ensuring they perceive value in the product;
• Provide customer support, resolving questions and operational issues;
• Collaborate with other teams to ensure a positive customer experience;
• Encourage active use of the system by recommending best practices and relevant features.

Customer Success Analyst

Marketing

• Plan and execute the Member-Get-Member (MGM) program activities, ensuring monthly targets for referral lead generation and new customers acquired by referral are met
• Monitor the referral funnel (awareness → engagement → conversion → reward), implementing continuous optimizations
• Align strategies and communications with Marketing, Sales and Customer Success teams to ensure MGM is integrated into the customer journey
• Create and implement multichannel campaigns (email, WhatsApp, in-system banners, social media) to encourage recurring referrals
• Develop messaging and narratives that keep the program attractive while preventing customer-base saturation
• Identify and promote host customer success stories to strengthen the program’s credibility and engagement
• Build and maintain dashboards and tracking reports with KPIs such as number of referral leads, conversion rate, cost per lead, share of total inbound and program ROI
• Analyze usage behaviors and referral patterns, proposing improvements to performance and user experience
• Manage the rewards policy (financial and non-financial), ensuring the right balance between attractiveness, cost and program sustainability
• Coordinate with Finance and Support to process payments and deliver prizes to participants
• Propose adjustments to the referral mechanics based on feedback, results and performance data
• Partner with Product and RevOps to evolve automations, workflows and program integrations (e.g., customer dashboards, status tracking and automated notifications)
• Prioritize and implement improvements that reduce friction and increase referral rates, ensuring a smooth customer experience

Referral Marketing Analyst

• Executar estratégias de retenção e ativação de clientes inativos;
• Reversão de churn, entender os motivos do churn e oferecer soluções que façam sentido para o cliente, garantindo que ele veja valor no produto;
• Atendimento, atuando na resolução de dúvidas e dificuldades operacionais dos clientes;
• Trabalhar em conjunto com outras áreas para garantir uma experiência positiva ao cliente;
• Incentivar o uso ativo do sistema, sugerindo boas práticas e funcionalidades relevantes para o cliente.

Analista de Sucesso do Cliente

• Act as a strategic partner to Sales, Marketing and Customer Success leadership, supporting decision-making at operational, tactical and executive levels;
• Lead the development and continuous improvement of Revenue Operations (RevOps) processes, focusing on data, tools, processes and enablement;
• Structure and facilitate revenue review forums and alignment rituals across teams;
• Create, maintain and evolve dashboards, reports and predictive growth and forecasting models;
• Support the spread of an analytical culture and the adoption of a self-service BI model;
• Optimize the tools stack (CRM, marketing automation, BI), ensuring data integrity and reliability;
• Identify and implement process and workflow automation opportunities, reducing operational friction;
• Serve as a bridge between technical teams (Product, Engineering and Data) and business areas, ensuring RevOps learnings and practices are integrated into the organizational strategy.

Senior Revenue Operations Analyst – SalesOps

• Definir e conduzir a estratégia de marketing de curto, médio e longo prazo, garantindo alinhamento com os objetivos de crescimento e posicionamento da empresa;
• Gerenciar, desenvolver e inspirar a equipe de marketing (brand, digital, conteúdo, eventos e CRM), estruturando processos, acompanhando performance e promovendo um ambiente de inovação e colaboração;
• Planejar, executar e acompanhar campanhas de aquisição, engajamento e retenção, com foco em escalabilidade e sustentabilidade do negócio;
• Administrar o orçamento da área, assegurando alocação eficiente dos recursos e priorizando iniciativas de maior impacto estratégico;
• Estabelecer métricas e KPIs críticos para cada canal e para o negócio como um todo (CAC, LTV, ROI, taxas de conversão, entre outros), garantindo mensuração de resultados e eficiência das ações;
• Atuar de forma transversal junto a vendas, produto, atendimento e finanças, promovendo integração e sinergia entre áreas para maximizar resultados;
• Analisar dados e relatórios com profundidade, utilizando inteligência de mercado para orientar decisões estratégicas, identificar oportunidades e otimizar campanhas e canais;
• Fortalecer a marca e ampliar sua presença no mercado, por meio do desenvolvimento de iniciativas institucionais, gestão de reputação e construção de parcerias estratégicas;
• Monitorar tendências, acompanhar a concorrência e antecipar movimentos do setor, liderando iniciativas de inovação em marketing que mantenham a empresa competitiva e relevante.

Head de Marketing

Full-stack Engineer

• Desenvolvimento de novas funcionalidades e manutenção corretiva, considerando aspectos de qualidade de *software* como testes unitários e monitoramento da aplicação;
• Contribuir com as decisões de arquitetura da aplicação, buscando uma arquitetura distribuída, flexível, moderna e escalável que acompanhe o crescimento constante;
• Apoiar a construção da solução técnica e da arquitetura de* software *do projeto;
• Garantir a execução das etapas no processo de desenvolvimento de *software*;
• Acompanhar* deploy* em ambiente de produção;
• Ser agente replicador da mentalidade ágil no time.