Saipos | Sistema para Restaurante

DevOps Engineer

• Plan, implement, and maintain scalable, reliable, and secure infrastructure on AWS (Lambda, ECS, RDS, ElastiCache, CloudWatch, S3, IAM);
• Manage and continuously improve CI/CD pipelines using tools such as Bitbucket Pipelines and Jenkins;
• Automate infrastructure provisioning and management using tools such as Terraform, CloudFormation, or AWS CDK;
• Ensure effective system observability and monitoring with tools like CloudWatch, Prometheus, and Grafana;
• Proactively implement infrastructure security practices (DevSecOps), IAM policies, audits, and continuous vulnerability analysis;
• Lead technical incident response, conduct root cause analyses, corrective actions, and preventive measures (post-mortem);
• Mentor the team and promote a DevOps culture, automation, and continuous improvement of processes and tools used;
• Collaborate directly with internal teams to define development and deployment standards aligned with market best practices.

Senior DevOps – Platform

Product Marketing

• Define and lead go-to-market strategies for product launches, updates and significant improvements
• Create clear communication plans tailored to different customer profiles, channels and stages of the customer journey
• Design communication and engagement strategies that promote feature adoption, as well as upsell and cross-sell opportunities
• Act as a bridge between Product and other areas (Customer Success, Sales, Marketing, Support), ensuring understanding and consistency in feature communications and incident handling
• Collaborate on building and prioritizing initiatives with Product Managers, bringing insights based on market, competitors and customer needs
• Structure and improve processes, workflows and customer communication channels (email, WhatsApp, in-app notifications, help center, among others)
• Define and monitor KPIs and success metrics for launches, communications and team performance
• Ensure product communication reflects the brand positioning, the value of deliveries and Saipos’s differentiation
• Support the product team in creating materials for training, internal alignments and roadmap presentations
• Conduct research and engage with customers to refine messaging and improve the communication journey across touchpoints
• Analyze market, competition, trends and user needs to support positioning and strategy
• Support communication with partners and initiatives to strengthen relationships
• Actively contribute to building and evolving Product Marketing processes within the Product organization
• Be an example of creativity and collaboration, adapting in fast-paced, high-growth environments

Senior Product Marketing Manager

Account Executive

• Receive clients already qualified by our SDR team and conduct demonstrations and negotiations for our software;
• Ensure smooth handoffs between departments with excellent alignment and communication;
• Update the CRM (HubSpot) in accordance with the team's playbook;
• Meet both quantitative and qualitative KPIs.

Senior DevOps – Platform

Senior Product Marketing Manager

Sales Executive – Closer