Saipos | Sistema para Restaurante

Growth Marketing

• Lead the Growth squad for RevOps (Direct Sales and Partner Sales), ensuring delivery of quarterly objectives aligned with Saipos' commercial goals;
• Meet with leadership from Marketing, SDR, Sales, IS and CS to discuss and propose targets, capacity, sales cycle, ramp-up, lead distribution, inter-team SLAs and funnel design — always data-driven;
• Monitor and analyze the end-to-end funnel, identifying bottlenecks by channel (inbound, outbound, paid, social, partnerships), tracking stage-by-stage conversions (CR1, CR2, CR3, CR4) and critical SaaS metrics, and presenting analytical insights to executive forums and weekly business reviews;
• Support the definition and review of ICP, qualification criteria (Lead/MQL/SAL/SQL/Win) and playbooks together with Marketing and Sales, collaborating with the Enablement team to address — via training and materials — performance gaps observed in funnel metrics (drop in a specific CR, slow ramp-up, low process adoption, etc.);
• Lead the full people management cycle: 1:1s, Individual Development Plans (PDIs), continuous feedback, performance review cycles and the team's technical and behavioral development;
• Build, prioritize and track the squad roadmap in planning rituals (Planning/Sprint), conduct blameless postmortems and retrospectives to maintain a steady cadence of continuous improvement, and orchestrate deliveries involving multiple verticals (CRM, automation, BI and data instrumentation);
• Propose, execute and monitor changes to processes, policies and tools that impact the Growth operation — including post-implementation impact analysis — and ensure the quality and governance of artifacts produced by the squad (dashboards, automations, integrations, playbooks and enablement materials);
• Act technically in parallel to management when necessary, getting hands-on on critical roadmap items — funnel modeling, cohort validation, design of cross-area business rules, review of data instrumentation.

Senior Growth Supervisor

Revenue Operations

• Design, build and maintain integrations and automations across the customer journey, connecting HubSpot with internal and third-party system APIs using Workflows with Custom Code (Node.js/Python), REST APIs, webhooks and object associations;
• Evolve the CRM structure (objects, properties and associations), optimize forms and assets; work with CMS/HubL concepts in HubSpot;
• Orchestrate complex automations and flows using tools such as Zapier (Platform UI/CLI), n8n (self-hosted) and/or Workato (recipes/API recipes), ensuring OAuth 2.0 authentication and resilience via webhooks;
• Develop and operate messaging bots and integrations, such as Blip and the WhatsApp Cloud API, including webhook setup and message template configuration;
• Ensure observability and reliability of integrations by implementing logs, metrics and traces, defining SLOs/SLIs and conducting blameless postmortems;
• Create and maintain up-to-date runbooks and alerts, ensuring traceability and rapid incident response;
• Collaborate in Git repositories, performing code reviews and pull requests within CI/CD pipelines;
• Ensure governance and security of tools by applying least-privilege principles, secrets management and access controls;
• Produce clear technical documentation and well-structured PRs, maintaining a collaborative, inclusive and best-practices-oriented approach.

Senior RevOps Analyst, CRM

Analyst

• Serve as the official Ombudsman channel, providing second-level (escalation) support to customers;
• Receive, register and address customer complaints and inquiries with impartiality, ethics and a focus on resolution;
• Interface with internal teams to investigate and resolve issues;
• Prepare technical analyses, opinions and formal written responses to customers;
• Monitor deadlines and ensure compliance with regulatory and internal SLAs;
• Identify opportunities for process improvement based on recurring issues;
• Monitor and respond to complaints on external platforms (e.g., Reclame Aqui, Procon/consumer protection agencies, etc.) when applicable;
• Prepare management reports, indicators and dashboards for the area;
• Propose preventive and corrective actions to reduce recurrence of problems;
• Assist in developing and updating Ombudsman policies, workflows and procedures;
• Operate in alignment with principles of transparency, ethics and regulatory compliance.

Ombudsman Analyst

Financial Planning and Analysis

• You will be part of the team responsible for creating solutions that support restaurants in their operations.
• Work in partnership with Product Managers, engineers and other disciplines to ensure our products deliver functional, simple, high-value experiences for our customers.
• Translate user needs and business objectives into simple, functional, and scalable product experiences.
• Collaborate closely with product, engineering and marketing teams to ensure consistency of the design vision throughout development.
• Create flows, wireframes, interfaces and interactive prototypes at varying fidelities, focusing on validating ideas and concepts and ensuring effective usability before implementation, using design patterns and best practices.
• Refine, estimate and contribute to prioritization and trade-offs with Product Managers.
• Understand requirements and user stories to provide better-aligned and concise product deliveries for engineering.
• Actively participate in discovery processes and hypothesis validation, fostering a culture of experimentation.
• Maintain a critical and analytical mindset, defining metrics and using data analysis to define and monitor outcomes.
• Conduct user research, hypothesis validation and data analysis, using these insights to inform design decisions.
• Perform benchmarks and competitive analyses.
• Define success metrics related to user experience and track results using qualitative and quantitative data.
• Act as a reference within the design chapter, contributing to the structuring of processes, rituals, tools and documentation.

Senior Product Designer – Management & Finance

Product Manager

• You will be responsible for developing and evolving Saipos's payments products, directly working on building and optimizing payment flows as a strategic revenue lever for the company.
• Monitor and analyze payment metrics (TPV, take rate, conversion) to identify revenue growth opportunities
• Evolve the acquiring strategy to increase payment capture within our ecosystem
• Design and execute experiments to optimize conversion and monetization of payment flows (POS, kiosk/totem, and app)
• Identify and reduce friction in the payment journey, improving performance and transaction volume
• Explore new revenue streams (receivables anticipation, financial services, etc.)

Senior Product Manager – Payments

QA Engineer

• Develop and maintain test automation scripts
• Plan and execute manual and automated tests (functional, regression, exploratory)
• Analyze failures, track and document bugs
• Monitor and analyze quality metrics (defects, coverage, production incidents)
• Contribute to test strategy and architectural decisions
• Ensure QA best practices throughout the development lifecycle
• Act as an advocate for agile culture across teams

Senior QA Analyst – Platform

Operations

• Act as a strategic partner to Sales, Marketing and Customer Success leaders, supporting decision-making at operational, tactical and executive levels;
• Lead the development and continuous improvement of Revenue Operations (RevOps) processes, with a focus on data, tools, processes and enablement;
• Set up and facilitate revenue review forums and alignment rituals between teams;
• Create, maintain and evolve dashboards, reports and predictive growth and forecasting models;
• Support the spread of an analytical culture and the adoption of a self-service BI model;
• Optimize the tool stack (CRM, marketing automation, BI), ensuring data integrity and reliability;
• Identify and implement opportunities for process and workflow automation to reduce operational friction;
• Act as a bridge between technical teams (Product, Engineering and Data) and business areas, ensuring RevOps learnings and practices are integrated into the organizational strategy.