Customer Success Manager – Junior

Saipos | Sistema para Restaurante

Customer Success Manager Jr. in a growing SaaS company for food service, managing client retention and satisfaction with innovative solutions.

Posted 7/6/2026full-timeSão Leopoldo • BrasilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in executing customer retention and reactivation strategies while providing exceptional customer support. Proficient in collaborating across departments to enhance customer experience and utilizing CRM tools effectively.

Highest-signal resume keywords

Customer Retention StrategiesChurn AnalysisCRM KnowledgeStrong Communication SkillsRelationship-Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Organizational SkillsProactive Problem SolvingEmotional IntelligenceEmpathy

Tools & Technologies

Customer Support Tools

Industry Keywords

Business AdministrationMarketingCommercial ManagementCustomer Experience

About the role

Key responsibilities & impact

Execute retention and reactivation strategies for inactive customers;
Reverse churn by understanding the reasons behind churn and offering solutions that make sense for the customer, ensuring they perceive value in the product;
Provide customer support, resolving inquiries and operational issues;
Collaborate with other departments to ensure a positive customer experience;
Encourage active use of the system by suggesting best practices and features relevant to the customer.

Requirements

What you’ll need

2+ years of experience in customer-facing roles;
Degree in progress or completed in Business Administration, Marketing, Commercial Management, or related fields;
Strong verbal and written communication skills;
Organized with the ability to manage tasks effectively;
Proactive approach to problem solving and suggesting improvements;
Basic knowledge of CRM and customer support tools;
Comfortable working in a team and interacting with different customer profiles;
Emotional intelligence to handle day-to-day challenges;
Strong relationship-building skills and empathy.

Benefits

Comp & perks

Meal allowance — R$ 35/day
Health and dental insurance with 100% of the monthly premium paid by Saipos
Life insurance
Day off during the month of your birthday
Wellhub (employee wellness program)
Full equipment kit
Daily commuting allowance — R$ 22.00 per day
Extended maternity and paternity leave