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Customer Support Assistant
Saipos | Sistema para RestauranteCustomer Support Assistant supporting clients via email, chat, and WhatsApp. Working for a leading SaaS company in the restaurant management sector in Brazil.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support across multiple channels, including email, chat, and WhatsApp, while effectively resolving inquiries and technical issues. Proficient in using ticketing systems and CRM tools to ensure customer satisfaction and timely follow-ups.
Highest-signal resume keywords
Customer Support ExperienceTechnical Support ExperienceGoogle Workspace ProficiencyCritical Thinking SkillsVerbal And Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTechnical SupportProblem DiagnosisTicketing SystemsCRM ToolsGoogle WorkspaceAnalytical Skills
Soft Skills
EmpathyCourtesyResponsivenessProactivity
Tools & Technologies
EmailChatWhatsApp
Industry Keywords
Customer SatisfactionFollow-UpsCommunication Channels
About the role
Key responsibilities & impact- Provide customer support across multiple channels (email, chat, and WhatsApp), resolving inquiries and technical or operational issues;
- Identify and diagnose customer problems, proposing effective and timely solutions;
- Ensure customer satisfaction by maintaining a high level of empathy, courtesy, responsiveness, and proactivity;
- Monitor ticket statuses and perform follow-ups to ensure complete resolution of issues.
Requirements
What you’ll need- 1+ year of experience in customer service and/or technical support;
- Prior experience working with multiple communication channels (email, chat, and WhatsApp), as well as ticketing systems and CRM tools;
- Previous experience with Google Workspace (Gmail, Docs, Sheets, etc.);
- Strong critical thinking and analytical skills;
- Excellent verbal and written communication skills;
- Comfortable with regular reading, as the role involves substantial reading;
- Degree in progress or completed in a technology-related field;
- Availability to work a 5x2 schedule from 3:00 PM to 12:00 AM (onsite), with alternating days off (so not always on weekends and/or holidays).
Benefits
Comp & perks- Meal allowance — R$ 35/day
- Health and dental plans with premiums 100% paid by Saipos
- Life insurance
- Birthday day off
- Wellhub
- Complete equipment kit
- Home office allowance — R$ 180
- Extended maternity and paternity leave