Customer Support Assistant

Saipos | Sistema para Restaurante

Customer Support Assistant supporting clients via email, chat, and WhatsApp. Working for a leading SaaS company in the restaurant management sector in Brazil.

Posted 7/6/2026full-timeSão Leopoldo • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Provide customer support across multiple channels (email, chat, and WhatsApp), resolving inquiries and technical or operational issues;
Identify and diagnose customer problems, proposing effective and timely solutions;
Ensure customer satisfaction by maintaining a high level of empathy, courtesy, responsiveness, and proactivity;
Monitor ticket statuses and perform follow-ups to ensure complete resolution of issues.

Requirements

What you’ll need

1+ year of experience in customer service and/or technical support;
Prior experience working with multiple communication channels (email, chat, and WhatsApp), as well as ticketing systems and CRM tools;
Previous experience with Google Workspace (Gmail, Docs, Sheets, etc.);
Strong critical thinking and analytical skills;
Excellent verbal and written communication skills;
Comfortable with regular reading, as the role involves substantial reading;
Degree in progress or completed in a technology-related field;
Availability to work a 5x2 schedule from 3:00 PM to 12:00 AM (onsite), with alternating days off (so not always on weekends and/or holidays).

Benefits

Comp & perks

Meal allowance — R$ 35/day
Health and dental plans with premiums 100% paid by Saipos
Life insurance
Birthday day off
Wellhub
Complete equipment kit
Home office allowance — R$ 180
Extended maternity and paternity leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SupportTechnical SupportProblem DiagnosisTicketing SystemsCRM ToolsGoogle WorkspaceAnalytical Skills

Soft Skills

EmpathyCourtesyResponsivenessProactivity