S&P Global

Sales

• Drive sales of S&P’s Sales & Trading and Capital Markets products and services to achieve and exceed annual new business revenue quotas.
• Proactively manage the end-to-end sales process and pipeline, from lead generation and prospecting to opportunity management and closure within your assigned territory.
• Develop and manage a book of business, focusing on new client acquisition and expanding existing relationships through strategic networking and client engagement.
• Demonstrate S&P Global's product offerings and their value proposition, consulting with prospects and clients to construct tailored solutions.
• Collaborate effectively with Account Management and Product Marketing teams to ensure a coordinated and client-centric approach.
• All employees are required to work from the office a minimum of 2 days per week.

Sales Specialist, Primary Markets Solutions

Account Manager

• Own and grow a portfolio of Financial Corporate relationships, driving retention and net growth through proactive engagement and value delivery.
• Partner with Sales experts on expansion and new business, identifying use cases, supporting renewals, and contributing directly to closing outcomes.
• Translate client goals into actionable adoption plans, ensuring the right teams at the client are using the right capabilities in the right workflows.
• Become a trusted advisor, recognized for bringing ideas, insight, and practical solutions—not just product knowledge.

Divisional Account Manager, Financial Corporates

• Act as a trusted advisor to APAC Account Management leadership, translating regional and global strategic priorities into actionable plans that drive revenue performance and customer outcomes.
• Support the design and execution of initiatives that enable Account Managers to serve as the single point of contact for clients, ensuring effective coordination with Sales Specialists, Product, and Customer Success teams.
• Partner with regional Revenue Leadership and Business Line stakeholders to align Account Management performance goals with APAC commercial priorities.
• Deliver data-driven performance reporting, forecasting, and insights to support business reviews, pipeline visibility, and renewal risk management across the APAC portfolio.
• Monitor and analyze key performance indicators (KPIs), identifying trends, risks, and opportunities to inform decision-making and proactive intervention.
• Work closely with Revenue Operations and Analytics teams to evolve reporting capabilities and ensure Account Managers have access to timely, actionable insights.
• Drive adoption of tools, systems, and best practices that improve Account Management effectiveness, including forecasting discipline, account planning, and customer engagement standards.
• Support the rollout and reinforcement of consistent processes across the APAC Account Management function, including renewal playbooks, customer roadmaps, and client experience standards.
• Lead change management efforts to embed new ways of working and strengthen execution of the Account Management model across markets.

Revenue Performance Partner – Divisional Account Management

Support Engineer

• Provide first-class customer support for S&P Global Market Intelligence's Japanese and APAC customers, resolving technical, functionality, and data issues while maintaining high satisfaction and business value.
• Resolve customer queries via email, phone, live chat, and Salesforce cases , covering technical, functional, and market/data questions within agreed SLAs
• Assess, troubleshoot, and document issues thoroughly; identify trends and recurring problems to support continuous improvement
• Escalate complex or high-impact cases to Level 2 support teams with clear context, urgency, and supporting details
• Build deep expertise in an assigned product area and become a “go-to” specialist for Japanese customers and internal stakeholders across APAC
• Act as a key point of contact for product operational changes , participating in scheduled product meetings and coordinating required actions
• Provide weekly updates on product support themes, ongoing projects, and operational status in departmental meetings as deem necessary

Senior Client Services/Customer Support Analyst, Japanese Language Support

Cloud Engineer

• Design and deploy cloud infrastructure using core GCP services such as Compute Engine, Cloud Storage, Cloud SQL, IAM, VPC, and Cloud CDN, ensuring high availability and fault tolerance.
• Deploy, manage, and scale Container orchestration systems using Google's Managed Container Orchestration Platform , ensuring high availability, secure networking, and efficient resource utilization.
• Develop secure, compliant GCP environments by configuring IAM roles/policies, Service Accounts, Workload Identity Federation, Cloud KMS encryption, firewall rules, and Private Service Connect.
• Implement Workload Identity to enable secure, keyless authentication between GKE workloads and GCP services, eliminating the need for service account keys.
• Manage Service Accounts with least-privilege principles, including key rotation policies and access reviews.
• Configure logging, monitoring, and alerting with Cloud Monitoring, Cloud Logging, and Security Command Center to support observability and incident response.
• Enforce security and compliance controls via IAM policy audits, Service Account audits, patching schedules, and automated backup strategies.
• Monitor infrastructure health, respond to incidents, and maintain SLAs through proactive alerting and runbook execution.
• Collaborate with data science teams to deploy machine learning models using Vertex AI, managing model training, hosting, and monitoring.
• Automate and schedule data processing workflows using Cloud Dataflow, Cloud Composer (Apache Airflow), Cloud Functions, and Cloud Scheduler to support ML pipelines.
• Optimize infrastructure for cost and performance using Cloud Monitoring metrics, auto-scaling, Committed Use Discounts, and Sustained Use Discounts.
• Write and maintain Infrastructure as Code (IaC) using Terraform or Google Cloud Deployment Manager for repeatable, automated infrastructure deployments.
• Implement disaster recovery, backups, and versioned deployments using Cloud Storage versioning, Cloud SQL snapshots, and Deployment Manager templates.
• Set up and manage CI/CD pipelines using GCP services like Cloud Build, Artifact Registry, and Cloud Deploy to support application and model deployments.
• Manage and optimize real-time inference pipelines using Vertex AI Endpoints, Cloud Run, and Cloud Functions with API Gateway to ensure reliable, scalable model serving.
• Support containerized AI workloads using Google's Managed Container Orchestration Platform or Cloud Run, including model serving and microservices for AI-based features.
• Maintain secondary proficiency in AWS services (EC2, S3, RDS, EKS, SageMaker, IAM roles) to support multi-cloud initiatives and hybrid deployments.
• Collaborate with SecOps and SRE teams to uphold security baselines, manage change control, and conduct root cause analysis for outages.
• Participate in code reviews, design discussions, and architectural planning to ensure scalable and maintainable cloud infrastructure.
• Maintain accurate and up-to-date infrastructure documentation, including architecture diagrams, access control policies, and deployment processes.
• Collaborate cross-functionally with application, data, and security teams to align cloud solutions with business and technical goals.
• Stay current with GCP, AWS, and AI/ML advancements, suggesting improvements or new service adoption where applicable.

Senior Cloud Engineer, GCP

Security Engineer

• Responsible AI Secure AI and Agentic AI system development.
• Build and drive a coherent, scalable application security and SecDevOps program across the division, ensuring alignment with the corporate security strategy, capabilities, and policies.
• Champion the adoption of security practices within the DevOps cycle to proactively address risks and enhance the security posture of development projects.
• Design and promote secure coding practices, training and assets for application development teams.
• Implement threat modeling practices to identify and assess potential security threats early in the development lifecycle.
• Manage and report on application security performance, metrics, and KPIs.

Lead, Information Security

Backend Engineer

• Lead and guide Dev Engineers, providing mentorship, and tracking progress to ensure project milestones are achieved.
• Be involved in planning and execution of all development activities, ensuring compliance with industry standards and timely releases.
• Leverage AI tools, such as GitHub Copilot, to enhance coding efficiency, improve code quality, and accelerate development processes.
• Design and implement data platforms that support data-driven decision-making and optimize software performance.
• Advocate for and implement best practices in platform-centric development, emphasizing reusability, scalability, and maintainability.
• Identify opportunities for process improvements, including automation and enhanced coding practices.
• Take ownership of complex development tasks, producing high-quality software that aligns with business objectives.
• Ensure adherence to principles and best practices in software development, applying them within project constraints.
• Focus on software quality, productivity, and delivery, driving all aspects of DevOps within the team.
• Design or assist in designing components and subsystems based on requirements from Business Analysts.
• Decompose development tasks based on designs and provide accurate development estimates.

Technical Architect – Java, AI

Director

• Design, own, and execute a comprehensive IT audit strategy and annual audit plan - built on a robust IT risk assessment process that reflects the company's technology landscape, cybersecurity and privacy risks, and strategic priorities.
• Lead IT general controls and IT application testing in support of SOX compliance, ensuring technology controls are appropriately designed, operating effectively, and aligned with external auditor requirements.
• Lead non-SOX IT and operational technology audits covering areas including cybersecurity, privacy, cloud infrastructure, data governance, third-party/vendor risk, IT change management, access management, business continuity, etc.
• Serve as the primary internal audit liaison for the CIO and CISO - providing regular updates on the IT audit plan, findings, and emerging technology risks, and functioning as a credible, independent thought partner on IT risk matters.
• Communicate IT audit results to executive leadership and the Audit Committee - translating highly technical findings into clear business risk language that drives informed decision-making.
• Partner with external auditors on SOX IT audit coordination, reliance strategies, and control testing to maximize efficiency and minimize duplication.
• Monitor remediation of IT audit findings, ensuring management addresses issues with sustainable solutions - not just temporary fixes.
• Stay ahead of the evolving technology risk landscape including AI governance, cloud security, ransomware, third-party risk, and regulatory developments affecting IT controls.
• Build and lead a high-performing global IT audit team, developing technical skills, audit methodology, and the ability to communicate complex findings to diverse audiences.
• Lead the development of AI‑driven and automated audit processes to improve audit quality, efficiency, and scalability.

Director IT Audit – Mobility

Business Operations

• Build and maintain strong working relationships with senior business leaders, serving as a trusted advisor on internal control matters and audit findings.
• Conduct and oversee enterprise-wide risk assessments to identify emerging risks and areas requiring audit focus.
• Develop, own, and execute a comprehensive annual business process audit plan grounded in a rigorous, risk-based methodology that reflects the company's strategic priorities and control environment.
• Lead end-to-end audit engagements across key business process areas including Finance, Accounting, HR, Legal, Operations, Procurement, and Sales - from planning and scoping through fieldwork, reporting, and issue resolution.
• Design and execute SOX testing procedures, including project management, walkthroughs, control testing, and deficiency assessment, ensuring alignment with standards and external auditor expectations.
• Lead non-SOX operational and compliance audits that evaluate process efficiency, control design, and risk exposure across the enterprise.
• Communicate audit results clearly and concisely to executive leadership and the Audit Committee- translating technical findings into business-relevant insights and actionable recommendations.
• Monitor and track management's remediation of audit findings, ensuring issues are resolved timely and sustainably.
• Stay current on regulatory developments, industry best practices, and evolving audit standards to continuously strengthen the audit program.
• Lead, mentor, and develop a global team of audit professionals, building a high-performance culture grounded in intellectual rigor, professional skepticism, and business partnership.
• Lead the development of AI‑driven and automated audit processes to improve audit quality, efficiency, and scalability.

Senior Director, Business Process Audit – Mobility

Product Manager

• Oversee large multiple stakeholder and scrum team projects.
• Liaising with stakeholders such as project personnel, stakeholders, and end-users regarding project requirements.
• Outlining, defining, and initiating the project.
• Implementing document control policies, documentation templates, and change management progress.
• Maintaining a good working knowledge across multiple projects at different points in time.
• Maintaining communication between business stakeholders and technical scrum teams.
• Monitoring project progress and implementing changes where necessary.
• Liaise with Scrum Master and scrum team to groom and prioritize user stories.
• Ensuring compliance across functional objectives, organizational policies, procedures, and ensure team use cases.
• Compiling project reports and informing management and stakeholders regarding problems.
• Ensuring project complies with best practices, SOPs, PMO policies, and other policies.
• Managing a project with the scrum team from initiation requirements to deployment.

Salesforce Product Owner

Chief Marketing Officer

• Lead and develop a global team of marketing specialists, crafting culture and talent development aligned to S&P's purpose and values while operating at both strategic and tactical levels.
• Direct go-to-market strategies and product launches for core and emerging markets, translating product strategy into clear value propositions that drive business expansion and pipeline generation.
• Partner with sales and commercial leaders to execute global demand generation and ABM strategies through digital campaigns, field marketing programs, and events to achieve pipeline goals.
• Anticipate the future needs of marketing and proactively build the capabilities, skills, and operating model required to keep the function modern, relevant, and high-impact.
• Collaborate with customer experience and commercial teams to develop retention, reactivation, and cross-selling strategies that drive customer lifetime value and deepen client relationships.
• Partner across business stakeholders to develop and execute an industry-leading events program.
• Position S&P Global Energy as thought leaders through curated content, signature events, and social media campaigns while developing co-marketing strategies with channel and cloud partners.

Head of Marketing

Customer Support

• Define and Lead CX Strategy
• Drive and evolve the multi‑year Customer Experience strategy for S&P Global Energy, aligned to enterprise and divisional priorities.
• Translate insight and performance data into clear strategic plans and CX priorities, creating alignment and effective execution and follow through on these priorities.
• Ensure CX strategy is outcome‑driven, supporting growth, retention, adoption, and client lifetime value.
• Drive Customer‑Centric Behaviour Across the Division
• Act as a catalyst for customer‑centric decision‑making at all levels of the Energy organization.
• Embed CX thinking into strategic planning, QBRs, investment cases, and operating rhythms.
• Shift CX from a set of initiatives and support function to a core way the business operates.
• Partner with Business Line Strategy Leaders
• Serve as a strategic partner to Strategy Leads across Energy business lines.
• Ensure business line strategies reflect shared divisional CX priorities and consistent customer outcomes, while respecting business‑specific needs.
• Identify cross‑business experience opportunities and systemic friction that require enterprise‑level alignment.
• Partner with the Energy Strategy Team
• Work in close partnership with the Energy Strategy team to ensure CX is a foundational input into divisional strategy.
• Ensure CX priorities are reflected in Energy’s strategic narrative, transformation agenda, and investment roadmap.
• Bring a strong outside‑in customer perspective to enterprise strategy discussions.
• Connect and Enable the CX Leadership Team
• Act as a strategic partner to the CX Leadership Team, creating clarity on CX direction, priorities, and success measures.
• Translate CX strategy into clear directional guidance for CX leaders across Customer and Partner Success, Design, Operations, Digital, Education and Community.
• Create alignment across CX leadership on where to focus, where to stop, and where to innovate, reducing fragmentation and competing priorities.
• Enable CX leaders to confidently represent and reinforce CX strategy in their engagements with Product, Commercial, Technology, and business unit leadership.
• Serve as a unifying force across CX, ensuring individual team strategies ladder up to a cohesive, enterprise‑level CX agenda.
• This role does not own CX execution — it ensures CX leaders are strategically aligned, prioritised, and enabled to execute effectively.
• Innovation & Future‑Ready CX Champion CX innovation, including AI‑enabled experiences and emerging methods for the customer of the future.
• Support the development of strategic CX innovation bets where experimentation can unlock step‑change customer and business value.
• Ensure innovation efforts are intentional, scalable, and tied to measurable outcomes.
• Governance, Measurement & Executive Storytelling
• Own the CX strategic framework, roadmap, and governance model.
• Define success measures that link CX performance to business impact, not just sentiment.
• Lead the development of executive‑level CX narratives for senior leadership and board‑level forums.

Director, Customer Experience – CX Strategy

Full-stack Engineer

• Design, develop, test, document, deploy, maintain, and improve software.
• Work with key stakeholders to develop system architectures, API specifications, implementation requirements, and complexity estimates.
• Test assumptions through instrumentation and prototyping.
• Promote ongoing technical development through code reviews and knowledge sharing.

Software Engineer II

AI Engineer

• Architect and develop advanced vulnerability management solutions using Agentic AI frameworks and machine learning algorithms to automatically identify, prioritize, and orchestrate remediation workflows across enterprise workstation environments.
• Design and implement automated CVE (Common Vulnerabilities and Exposures) response systems with real-time threat intelligence integration, including CVSS scoring automation and patch deployment orchestration.
• Lead technical architecture decisions for endpoint security infrastructure, including integration with SIEM platforms, threat intelligence feeds, and enterprise security orchestration tools.
• Develop comprehensive vulnerability assessment frameworks using PowerShell, Python, and REST APIs to interface with Microsoft Intune, Configuration Manager, and third-party endpoint management platforms.
• Engineer advanced analytics and reporting solutions using data visualization platforms and business intelligence tools to provide executive-level vulnerability posture dashboards and risk metrics.
• Establish DevSecOps practices for vulnerability management, including CI/CD pipeline integration, automated testing frameworks, and infrastructure-as-code deployment methodologies.
• Engineering support and engagement with partners and stakeholders. Collaboration with business stakeholders, IT teams, Information Security, and Risk.
• Ensure product engineering and lifecycle for workstation platforms.
• Act as an SME on additional infrastructure projects.
• Oversee and help drive the implementation of key enterprise initiatives related to workplace productivity technologies.
• Work collaboratively with other members of Workplace Services to influence future technology decisions.

Lead Workstation Agentic AI Engineer

• Own and manage EPMO requirements for PPM tooling, working with delivery partners to ensure the product backlog and roadmap align to EPMO strategy and governance priorities.
• Act as Product Owner for the EPMO platform, translating inputs from Finance, Portfolio Management, and delivery teams into prioritised features and enhancements.
• Drive adoption and effectiveness of EPMO tooling by ensuring support for agreed portfolio structures, governance workflows, financial hierarchies, and reporting standards.
• Coordinate delivery partners and vendors to manage enhancements, defect resolution, and release planning, representing EPMO requirements clearly and pragmatically.
• Identify and enable automation opportunities across EPMO workflows, improving data quality, governance, and operational efficiency.
• Provide day‑to‑day direction to platform and automation specialists and communicate platform status, risks, and trade‑offs to senior stakeholders, including exposure to enterprise and technology leaders in a global operating environment.