S&P Global

Operations

• Lead the design, assessment and implementation of the CoE strategy championing a strong culture of customer centricity and accountability.
• Set a compelling talent vision and strategy to attract, develop and retain world class execution talent.
• Partner closely with Customer Excellence leadership team to provide transparency and insights that enable the effective management and evolution of the CoE execution teams.
• Work across the function to establish clear objectives, timelines, operational frameworks and performance metrics.
• Partner with the People, Tooling & Automation and Learning and Development teams to define and implement training programs and resources to ensure staff are equipped with the necessary skills and knowledge.
• Establish strong governance structures to drive operational performance, decision-making and accountability within the CoE.
• Continuously monitor and analyze performance metrics to identify areas for improvement and implement corrective actions as necessary.
• Foster a culture of continuous improvement by encouraging innovative solutions and best practices within the customer service, support, success and operations teams.
• Serve as a key point of contact for stakeholders, providing regular updates on CoE performance and initiatives.

Head of Centre of Excellence Operations

Financial Planning and Analysis

• Produce periodic research covering key property/casualty and life and health insurance and reinsurance markets with an initial focus on the US, Canada and Bermuda
• Engage with market development and commercial teams to identify emerging trends that will drive future sales growth and support client retention
• Participate in ongoing client engagement initiatives, including presentations of research insights to individual clients and speaking roles at industry events
• Support the FIG Research team in cross-sector and cross-divisional collaboration to highlight complementary data sets and help clients address evolving needs
• Responsible for maintaining and improving models/dashboards/databases, including through leveraging new templates and data feeds

Insurance Analyst, Financial Institutions Research

• Manage RMBS transactions, ensuring a consistently high level of analytic quality
• Conduct detailed reviews of legal and operating documents to ensure compliance with criteria
• Demonstrate strong knowledge of ratings criteria and cash flow analysis
• Review, critique, and provide analytic feedback on analysis and publishing performed by junior analysts
• Oversee the relationship with issuers in the portfolio, intermediaries and investors.
• Effectively communicate S&P’s methodologies and procedures
• Create and leverage effective internal partnerships, especially with other senior analysts in Global Structured Finance
• Develop and communicate S&P Global Ratings thought leadership and credit themes via publications, speeches, conference presentations, and media interviews
• Provide analytical training and coaching
• Participate and lead special projects to execute the Structured Finance business strategy

Director, Structured Finance Ratings – Residential Mortgage-Backed Securities

Backend Engineer

• Complete SDLC: architecture, design, development and support of tech solutions
• Active participation in all scrum ceremonies, follow SAFe best practices effectively.
• Play a key role in the development team to build high-quality, high-performance, scalable code.
• Produce technical design documents and conduct technical walkthroughs.
• Document and demonstrate solutions using technical design docs, diagrams and stubbed code.
• Work collaboratively with business partners to understand and clarify requirements.
• Collaborate effectively with technical and non-technical stakeholders.
• Design and develop industry-leading applications.
• Respond to and resolve production issues.

Big Data Developer – Hadoop, Spark, Java

• Provide essential operational and technical support for CI business applications and systems
• Offer Application Front Line Support to commodity insights business partners for Application support issues
• Follow standard operating procedures for incidents and service requests received through the helpdesk
• Monitor applications, respond to alerts
• Provide periodic health check reports to the business

Engineer I, PAS AppOps

Account Manager

• Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow
• Discuss current service use case
• Assess clients' needs for new opportunities and work to close greenfield sales
• Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth
• Manage incoming calls and e-mails from assigned accounts
• Provide client training through a variety of channels
• Contact all new contracts added and users to drive product's adoption
• Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
• Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
• Secure renewal through coordination with pod lead, manager, and other teammates
• Demonstrate ability to communicate MI's value subscription pricing effectively and clearly
• Maintain and grow industry knowledge by attending webinars and other topical trainings

Account Manager – Primary

Analyst

• Develop and maintain nimble, user-friendly quantitative solutions and tools used by credit analysts globally for credit rating analyses and research publications
• Partner with Global Analytics and Methodologies, Ratings Technology, and Validation teams to ensure models and tools are reliable, performant, operationally sound, and aligned with business requirements
• Create applications and dashboards that utilize models, tools, and data for organizational use, synthesizing large datasets to derive analytical insights for credit decisions
• Focus on identifying opportunities for innovation, creative solutions, and continuous improvement while providing expertise in solving complex, non-routine problems
• Maintain close collaboration with analysts, model developers, and subject matter experts to ensure data analyses effectively inform analytical decisions across U.S. Public Finance, International Public Finance, and Sovereign portfolios
• Support end-to-end criteria projects including tool development, testing new concepts, data gathering, writing, and material preparation with clear, governance-compliant documentation

Senior Analyst, Governments Modeling

ServiceNow

• Play a critical role in driving the strategic direction and continual development of the ServiceNow platform.
• Collaborate with ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders.
• Support the maturation of the ServiceNow platform by leveraging a diverse background in ITSM processes and mature implementations.
• Partner with Business Analysts and ITSM Process Leads to strategize, plan, and execute both regular and transformative updates.
• Assist in major project initiatives, enhancements, analysis, and provide day-to-day support.
• Adopt a flexible, agile approach to adapt to changing business needs and requirements.
• Report to the ServiceNow Platform Lead and play an instrumental role in evolving ServiceNow offerings and providing innovative technical solutions to modernize the end-user experience.

Software Developer II – ServiceNow

Full-stack Engineer

• Collaborate with a group of intelligent and ambitious engineers.
• Participate in the design review process and write high-quality code.
• Create technical designs and develop high-performing web application software.
• Ensure quality through a robust testing process.
• Analyze, design, and develop solutions within a multi-functional Agile team to support key business needs for the platform search application.
• Design, implement, and test front-end solutions for the web platform application.
• Design, implement, and test web service/middleware applications leveraging backend systems within the search application architecture.
• Engineer components and common services based on standard corporate development models, languages, and tools.
• Apply software engineering best practices while leveraging automation across all elements of solution delivery.
• Document and demonstrate technical solutions by developing documentation, diagrams, and code comments.

Associate Engineer, Software Engineering

Frontend Engineer

• Play a key role in the development team to build high-quality, high-performance, scalable code.
• Work with product stake holders to understand and clarify requirements to design and develop industry-leading applications.
• Demonstrate solutions to product stake holders.
• Collaborate effectively with technical and non-technical stakeholders.
• Respond to and resolve production issues.
• Onboard, support and mentor developers to design and implement solutions.
• Complete SDLC: architecture, design, development, deployment support and maintenance.
• Active participation in all scrum ceremonies, follow Agile best practices effectively.

Senior Fullstack Developer

• Play a key role in the development team to build high-quality, high-performance, scalable code.
• Work with product stakeholders to understand and clarify requirements to design and develop industry-leading applications.
• Demonstrate solutions to product stakeholders.
• Collaborate effectively with technical and non-technical stakeholders.
• Respond to and resolve production issues.
• Onboard, support and mentor developers to design and implement solutions.
• Complete SDLC: architecture, design, development, deployment support and maintenance.
• Active participation in all scrum ceremonies, follow Agile best practices effectively.

• Develop and maintain nimble, user-friendly quantitative solutions and tools used by credit analysts globally for credit rating analyses and research publications.
• Partner with Global Analytics and Methodologies, Ratings Technology, and Validation teams to ensure models and tools are reliable, performant, operationally sound, and aligned with business requirements.
• Create applications and dashboards that utilize models, tools, and data for organizational use, synthesizing large datasets to derive analytical insights for credit decisions.
• Focus on identifying opportunities for innovation, creative solutions, and continuous improvement while providing expertise in solving complex, non-routine problems.
• Maintain close collaboration with analysts, model developers, and subject matter experts to ensure data analyses effectively inform analytical decisions across U.S. Public Finance, International Public Finance, and Sovereign portfolios.
• Support end-to-end criteria projects including tool development, testing new concepts, data gathering, writing, and material preparation with clear, governance-compliant documentation.

Director

• Develop and implement comprehensive Agile strategy and transformation roadmaps that align with organizational goals, driving business transformation initiatives across multiple teams and divisions.
• Coach and mentor teams and leaders on Agile mindset, principles, and servant leadership, providing hands-on support in adopting and maturing practices, including Scrum, Kanban, SAFe, and Lean methodologies.
• Engage with senior leadership and stakeholders to ensure strategic alignment between organizational mission, vision, and technology portfolio initiatives, serving as Scrum Master for Portfolio Leadership Team.
• Collaborate with cross-functional teams, including Business Owners, Product Management, Analytics, and Lean Portfolio Management, to ensure Agile practices support effective decision-making and value delivery.
• Establish and monitor metrics, OKRs, and KPIs to measure Agile effectiveness, analyze team performance, and provide actionable insights for enhanced productivity and collaboration.
• Build and nurture enterprise-wide Agile communities, facilitating workshops, training sessions, and communities of practice to cultivate lean and Agile thinking across the organization.

Director of Agile Practices

• Play a critical role in driving the strategic direction and continual development of the ServiceNow platform.
• Collaborate with ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders.
• Support the maturation of the ServiceNow platform by leveraging a diverse background in ITSM processes and mature implementations.
• Partner with Business Analysts and ITSM Process Leads to strategize, plan, and execute both regular and transformative updates.
• Assist in major project initiatives, enhancements, analysis, and provide day-to-day support.
• Adopt a flexible, agile approach to adapt to changing business needs and requirements.
• Contribute to business-as-usual updates, transformational initiatives, and platform health/stability activities to increase end-user productivity globally.
• Report to the ServiceNow Platform Lead and play an instrumental role in evolving ServiceNow offerings and providing innovative technical solutions to modernize the end-user experience.
• Play a key role within the ServiceNow development team, providing sound and scalable development/configuration recommendations that meet business requirements.
• Drive and support automated processes within ServiceNow to facilitate efficient business processes.
• Work within Agile methodologies to ensure efficient project execution.
• Integrate with and support the QA automation team’s activities to ensure quality deliverables.
• Partner with the UX team to drive improvements to the overall user experience, including UI, processes, and information architecture.
• Keep abreast of developments in the ServiceNow platform and best practices to ensure cutting-edge solutions.
• Create resilient processes and applications that are dependent upon external APIs.
• Write and evaluate technical and functional requirements to ensure comprehensive project documentation.

Business Development Rep

• The Account Development Representative is a critical entry point into our commercial organization and a core component of our centralized Revenue Associate Program.
• Through a structured onboarding, training, and rotational development program, Associates will gain deep product knowledge, client engagement skills, sales methodology, and commercial acumen preparing them to seamlessly transition into quota-bearing Account Manager roles upon successful completion of the program.
• Associates will work alongside regional Account Managers and commercial leaders to drive client engagement, identify growth opportunities, and improve retention outcomes.
• This role serves as a strategic feeder for the next generation of revenue leaders.
• Execute revenue-generating activities including prospecting, qualification, and expansion outreach across existing client accounts.
• Support Account Managers in renewal preparation, client communication, usage expansion campaigns, and identification of upsell/cross-sell opportunities.
• Manage outbound cadences using Salesloft, Salesforce, and CRM tools to build pipeline and advance opportunities.
• Track and report progress on KPIs including meetings booked, opportunities created, usage expansion, client engagement scores, and renewal support.