S&P Global

Software Developer II – ServiceNow

S&P Global

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

AngularITSMJavaScriptServiceNow

About the role

  • Play a critical role in driving the strategic direction and continual development of the ServiceNow platform.
  • Collaborate with ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders.
  • Support the maturation of the ServiceNow platform by leveraging a diverse background in ITSM processes and mature implementations.
  • Partner with Business Analysts and ITSM Process Leads to strategize, plan, and execute both regular and transformative updates.
  • Assist in major project initiatives, enhancements, analysis, and provide day-to-day support.
  • Adopt a flexible, agile approach to adapt to changing business needs and requirements.
  • Contribute to business-as-usual updates, transformational initiatives, and platform health/stability activities to increase end-user productivity globally.
  • Report to the ServiceNow Platform Lead and play an instrumental role in evolving ServiceNow offerings and providing innovative technical solutions to modernize the end-user experience.
  • Play a key role within the ServiceNow development team, providing sound and scalable development/configuration recommendations that meet business requirements.
  • Drive and support automated processes within ServiceNow to facilitate efficient business processes.
  • Work within Agile methodologies to ensure efficient project execution.
  • Integrate with and support the QA automation team’s activities to ensure quality deliverables.
  • Partner with the UX team to drive improvements to the overall user experience, including UI, processes, and information architecture.
  • Keep abreast of developments in the ServiceNow platform and best practices to ensure cutting-edge solutions.
  • Create resilient processes and applications that are dependent upon external APIs.
  • Write and evaluate technical and functional requirements to ensure comprehensive project documentation.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent work experience.
  • 3-6 years’ experience in ServiceNow configuration, development, and management.
  • Hands-on experience launching and managing multiple ITSM services.
  • Demonstrable experience piloting and driving new modules and functionality.
  • Strong ServiceNow development and scripting skills, particularly in JavaScript.
  • Experience using the ServiceNow Glide JavaScript libraries.
  • Experience with custom layouts using AngularJS.
  • Demonstrable experience in scoped application development.
  • Ability to take initiative without explicit direction.
  • Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones.
  • Proven ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Excellent problem-solving skills and attention to detail.
  • Experience in integrating third-party applications with ServiceNow.
  • Familiarity with Agile development methodologies and practices.
Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow configurationServiceNow developmentServiceNow managementJavaScriptServiceNow Glide JavaScript librariesAngularJSscoped application developmentITSM processesAPI integrationAgile methodologies
Soft skills
initiativeinterpersonal skillscross-functional collaborationindependenceteamworkproblem-solvingattention to detailadaptabilitycommunicationflexibility
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information SystemsBachelor's degree in Engineering