S&P Global

Dealer Relations Manager

S&P Global

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

About the role

  • Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships
  • Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team
  • Serve as first point of contact for our handling dealerships issues and follows up on those that have been escalated
  • Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team
  • Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts
  • This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations
  • Responsible for the retention of 20+ accounts

Requirements

  • Bachelor’s degree in Business, Management, Marketing or a related field
  • 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
  • Significant experience working with CRM tools and are at ease with technology
  • Think quickly on your feet and handle ambiguity
  • Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
  • Know how to establish rapport and develop meaningful relationships with your clients
  • Negotiate effectively, finding the win-win solution to problems
  • Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
  • Ability to perform as part of a larger team and work independently to schedule and prioritize your work
  • Regularly assess your own performance and adapt your work to achieve better results
  • You must believe in what you do and feel a vested interest the company’s success
  • This role requires 80% travel within the region and nationally as needed. A valid driver license with no restrictions is required to perform the job.