RXO, Inc.

Operations

• Assign work activities and monitor group activities
• Instruct associates in proper equipment, operational and maintenance procedures; guide team in understanding housekeeping requirements
• Monitor and maintain availability of tools, materials and supplies
• Oversee the usage of equipment and ensure team adherence to all safety procedures and programs
• Manage inventory, including monitoring levels and performing merchandise reconciliation
• Assist with resolving problems to ensure maximum associate productivity; take necessary action to correct substandard performance

Operations Supervisor – Last Mile

Account Executive

• Cultivate strong core carrier relationships while negotiating and securing carriers to move open deck freight
• Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
• Ensure all parties are informed of route changes, delays, freight concerns or other issues as necessary
• Follow established procedures and protocols regarding HVS and HRC loads to ensure the integrity of the shipment and the RXO brand
• Accurately maintain and update information in the company's operating systems
• Conduct research in available databases for potential leads; make cold calls to prospects
• Track back-end billing and invoicing to ensure that carrier charges are accurate

Carrier Sales Representative – Open Deck

Recruitment

• Source, recruit, and screen qualified company drivers and owner-operators
• Partner with advertising agencies to develop and place job postings across targeted platforms
• Maintain a database of leads and prior applicants for future recruitment campaigns
• Ensure driver applications meet DOT regulations, including a complete 10-year employment history with verified contact information
• Review applications for completeness and notify processing teams when ready for onboarding
• Coordinate new hire paperwork, offer letters, and communicate clinic and training requirements
• Organize and manage orientation schedules, ensuring timely completion of all onboarding steps
• Submit cleared drivers for hire and provide HR with accurate new hire details
• Maintain timely communication with applicants throughout the hiring process
• Conduct follow-up calls with new hires at 7 days, 30 days , 90 days , and 1-year milestones; acknowledge birthdays and anniversaries
• Recognize active drivers for career milestones, including million-mile achievements, clean roadside inspections, and work anniversaries
• Hold monthly meetings with terminal managers to review routes, turnover trends, retention strategies, and survey feedback
• Track and document referral and hiring bonuses; initiate survey follow-ups and action plans as needed
• Network with industry peers and professional organizations to stay informed on market trends and compensation benchmarks

Driver Recruiter

• Responsible for the oversight and execution on behalf of Premium Plus customer accounts

Senior Specialist, Operations

• Source, recruit, and screen qualified company drivers and owner-operators.
• Partner with advertising agencies to develop and place job postings across targeted platforms.
• Maintain a database of leads and prior applicants for future recruitment campaigns.
• Ensure driver applications meet DOT regulations, including a complete 10-year employment history with verified contact information.
• Review applications for completeness and notify processing teams when ready for onboarding.
• Coordinate new hire paperwork, offer letters, and communicate clinic and training requirements.
• Organize and manage orientation schedules, ensuring timely completion of all onboarding steps.
• Submit cleared drivers for hire and provide HR with accurate new hire details.
• Maintain timely communication with applicants throughout the hiring process.
• Conduct follow-up calls with new hires at 7 days, 30 days , 90 days , and 1-year milestones; acknowledge birthdays and anniversaries.
• Recognize active drivers for career milestones, including million-mile achievements, clean roadside inspections, and work anniversaries.
• Hold monthly meetings with terminal managers to review routes, turnover trends, retention strategies, and survey feedback.
• Track and document referral and hiring bonuses; initiate survey follow-ups and action plans as needed.
• Network with industry peers and professional organizations to stay informed on market trends and compensation benchmarks .

Human Resources

• Support with leading a successful on-boarding experience and practices by partnering with the Learning and Development team while understanding the business needs and demands
• Conduct exit interviews and capture data to build trends for continuous improvement
• Lead efforts of the day-to-day support of HR data changes in collaboration with a shared services team
• Assist in the development and implementation of programs or information regarding HR policies, procedures or information; review and analyze data in Excel as needed
• Support a values-based culture by driving the highest level of employee engagement.
• Assist local engagement committee with coordinating and driving value add engagement activities
• Analyze employee feedback data and build trends and actionable items.
• Lead employee roundtable discussions
• Support various HR duties which include reasonable accommodation requests and drafting pertinent communications at the site level and at the corporate level on the internal social platform
• Support with leader skip-level feedback process, training compliance, etc.

Human Resources Generalist

Director

• Develop and document full suite of solutions offering, both operational, technical and support
• Tie solutions offerings to pricing structure
• Identify and solution emerging needs of clients, while strategically identifying opportunities to standardize
• Create clear, concise, and thorough solutions scope documentation that can translate into training material, legal schedules, marketing material, etc.
• Report weekly on progress of key initiatives
• Communicate and advocate for solutions design both internally and externally to clients during client meetings or business development initiatives
• Lead client-facing discussions and solutions collaboration
• Tie solutions design to emerging industry trends and cutting-edge solutions

Director, Advanced Solutions

Logistics Specialist

• Provide logistics support, including order entry, routing and dispatching, and traffic coordination
• Maintain customer profile information and enter loads from customer tenders
• Update account managers on problem loads and what actions have been taken, update receivers and customers on status of loads
• Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition
• Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes
• Investigate product overages, shortages, damages, and complete appropriate documentation
• Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers
• Provide detailed directions and instructions to properly route drivers

General

• Control de Inventario: Comunicación con almacén sobre la producción en tiempo, así como de las órdenes de compra asignadas a Coyote y a las líneas transportistas.
• Monitoreo: Monitoreo satelital de las unidades para su coordinado ingreso y salida de almacén.
• Ingreso de Unidades: Coordinar el ingreso de operadores de acuerdo a los tiempos de carga y espacio dentro de almacén.
• Supervisión de Operaciones de Carga: Coordinar y supervisar las actividades de carga de mercancías en el almacén.
• Seguridad y Cumplimiento: Garantizar que todos los operadores cuenten con equipo de seguridad y sigan los lineamientos de planta/almacén.
• Salida de Unidades: Gestionar documentación de salida (CCP) y unidad satelital en funcionamiento.
• Comunicación y Coordinación: Actuar como enlace entre Coyote, Líneas transportistas y almacén.
• Resolución de Problemas: Identificar y resolver problemas operativos que puedan surgir durante las actividades de carga y descarga.
• Reporte y Documentación: Mantener registros precisos de las actividades diarias y reportar cualquier incidencia o desviación.

Shipper Solutions Lead

Project Manager

• Create and manage cohesive project programs and plans with identifiable critical paths, task dependencies, risk/issue mitigation processes and major milestones
• Work with business process owners to identify and scope areas of opportunity
• Creatively scope, manage and implement projects to meet business needs
• Provide leadership for project execution for both internal departments and external clients; offer direction and guidance to the project team and communicate project requirements to internal and external stakeholders
• Build strong relationships and collaborations with senior leadership to support company goals
• Develop customer presentations that illustrate solution components and value propositions
• Support other project managers and project team members as needed

Project Manager – Operations

Business Development Rep

• Lead national sales strategy for RXO’s Customs Brokerage solutions, focusing on new business generation, strategic partnerships, and expansion of existing accounts.
• Identify, build, and close revenue-generating opportunities across industries including retail, manufacturing, automotive, energy, technology, and e-commerce.
• Serve as the primary commercial subject-matter expert on U.S. import, export, FTZ, bonded warehouse, and international customs requirements.
• Develop customized, compliance-driven solutions for prospective and existing customers—including tariff mitigation models, FTZ/warehouse programs, elections, and duty recovery strategies.
• Collaborate with operations leadership to ensure customer onboarding, SOP development, and integration into RXO systems are seamless and efficient.
• Stay ahead of regulatory changes (Section 301, 232, IEEPA, EO-driven reciprocal tariffs, CARM, USMCA, global trade measures) and translate them into commercial opportunities for customers.
• Design and present customer proposals, pricing models, trade compliance programs, and value-driven business cases that support long-term growth.
• Build and maintain strong relationships with key decision-makers—importers, exporters, procurement teams, compliance officers, logistics managers, and executives.
• Partner with marketing and product teams to enhance customs service offerings, develop training content, and promote RXO’s expertise in the marketplace.
• Represent RXO at trade events, industry forums, and customer strategy meetings, positioning RXO as a leader in customs and trade compliance.
• Support and mentor internal teams, fostering collaboration between sales, brokerage operations, and product development.

Director, Business Development – Customs Brokerage

• Cultivate strong core carrier relationships while negotiating and securing carriers to move freight
• Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
• Ensure all parties are informed of route changes, delays, freight concerns or other issues as necessary
• Schedule pickup and delivery appointment times; use discretion and insight when considering all factors affecting timeframe, including weather, traffic, miles, service rules, etc.
• Follow established procedures and protocols regarding HVS and HRC loads to ensure the integrity of the shipment and the RXO brand
• Accurately maintain and update information in the company’s operating systems
• Conduct research in available databases for potential leads; make cold calls to prospects
• Track back-end billing and invoicing to ensure that carrier charges are accurate

Carrier Sales Representative

• Create and manage cohesive project programs and plans with identifiable critical paths, task dependencies, risk/issue mitigation processes and major milestones
• Work with business process owners to identify and scope areas of opportunity
• Creatively scope, manage and implement projects to meet business needs
• Provide leadership for project execution for both internal departments and external clients
• Build strong relationships and collaborations with senior leadership to support company goals
• Develop customer presentations that illustrate solution components and value propositions
• Support other project managers and project team members as needed

• Provide strategic leadership and direction for the Customs Brokerage operation, ensuring alignment to RXO business objectives and growth priorities
• Design, standardize, and optimize operating procedures to drive consistency, efficiency, and scalability across all brokerage locations
• Own and lead the regulatory compliance program, ensuring adherence to all applicable U.S. Customs and Border Protection (CBP), international customs regulations, and trade laws
• Establish and maintain audit-ready processes, including internal controls, documentation standards, and broker compliance oversight
• Serve as the accountable leader for compliance risk management, proactively identifying, mitigating, and resolving regulatory risks and escalations
• Partner cross-functionally with operations, technology, and commercial teams to enhance system integration, streamline workflows, and ensure compliant customer onboarding and SOP execution
• Engage directly with customers, supporting onboarding, solution design, and ongoing relationship management to drive retention and growth while ensuring compliant service delivery
• Identify and develop new business opportunities, leveraging market insights and internal collaboration to expand RXO’s customs brokerage offerings
• Drive a culture of continuous improvement, focusing on productivity, service quality, and operational discipline
• Lead, develop, and mentor team members, building a high-performing, accountable, and collaborative organization across distributed teams
• Monitor industry trends, regulatory changes, and competitive dynamics to ensure RXO maintains a strong and compliant market position
• Provide strategic leadership in navigating a dynamic tariff and global trade environment, ensuring rapid adaptation to regulatory changes while minimizing risk and protecting customer outcomes

Operations Supervisor – Last Mile

Carrier Sales Representative – Open Deck

Driver Recruiter

Senior Specialist, Operations

Driver Recruiter

Human Resources Generalist

Director, Advanced Solutions

Logistics Specialist

Shipper Solutions Lead

Project Manager – Operations

Director, Business Development – Customs Brokerage

Carrier Sales Representative

Project Manager – Operations

Director, Business Development – Customs Brokerage

Director, Customs Brokerage