RXO, Inc.

Operations

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

Operations Manager – Last Mile

• Monitor, track, and evaluate LCC carrier performance to key performance indicators (KPIs) and metrics
• Responsible for leading LCC carrier management to establish countermeasures and improvement plans are created and executed and follow up with carrier regarding progress being made to these countermeasures
• Lead on-site LCC carrier activities to include 12 – 16 by 5 coverage for all issues not limited to natural disasters, operation shutdowns, business continuity plans, etc.
• Create standardized work procedures (SOS/JES) for LCC activities
• Educate, train, and monitor LCC carrier execution to standardized work
• Perform process audits and lead various carrier performance reviews
• Provide reporting for LCC performance metrics to appropriate leadership
• Work with the customer to establish strategies for continuous improvement of the consolidation centers
• Lead value stream mapping activities and create LCC process flow diagrams
• Review weekly logistics consolidation center invoice submission for validity and first level approval of invoices in excess of $330K/week and $17M/year
• Identify cost savings of $100K/annual in LCC projects
• Participate in network carrier transitions that consist of weeklong assignments away from home
• Work across two shifts with LCC Operations ending at 1830 EST at least one afternoon/evening per week

Field Operations Manager

Manager

• Responsible for day-to-day claim activity of third-party claims submitted by claimants, customer markets, operations, legal, etc., for ultimate settlement and disposition
• Communicate with customers, contractors, employees, business partners, and insurance representatives to obtain information and answer questions concerning claims and incidents
• Maintain and update claim files and database system utilizing the Last Mile CLM Claim System to compile and file insurance records
• Monitor independent contract carriers and report on compliance issues pertaining to indemnification, required insurance, additional insured status, insurance coverage exclusions/omissions
• Report compliance issues and breaches to compliance team, local leadership, and management to alert of potential exposure to RXO and potential financial implications

Claims Manager

Recruitment

• Own the full-cycle recruitment process across Last Mile and Freight Forwarding, delivering against TA scorecard expectations and business hiring plans
• Partner with senior leaders to develop and execute proactive recruiting strategies, building pipelines for both immediate and future talent needs
• Manage a high-volume, diverse requisition load (20–40 openings), including operations, field, and professional roles
• Lead regular business partner meetings, providing market insights, talent trends, and guidance on recruiting strategy while delivering clear updates to senior leadership (RVPs, BU Presidents)
• Own the offer process, including compensation recommendations, offer delivery, and negotiations in partnership with HR and business leaders
• Partner closely with HR and cross-functional teams to resolve complex hiring challenges, escalating appropriately and driving solutions with minimal oversight
• Proactively source and pipeline passive candidates using advanced sourcing techniques and tools (LinkedIn, Indeed, and other platforms)
• Serve as a subject matter expert on recruiting processes and ATS best practices, ensuring strong requisition management and data integrity

Senior Recruiter

Manager, Last Mile Operations

• Assign work activities and monitor group activities
• Instruct associates in proper equipment, operational and maintenance procedures; guide team in understanding housekeeping requirements
• Monitor and maintain availability of tools, materials and supplies
• Oversee the usage of equipment and ensure team adherence to all safety procedures and programs
• Manage inventory, including monitoring levels and performing merchandise reconciliation
• Assist with resolving problems to ensure maximum associate productivity; take necessary action to correct substandard performance

Supervisor, Last Mile Operations

• Lead a team of field-based direct reports who are responsible for operational efficiency, customer service and contractor procurement
• Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions
• Proactively manage customer service metrics to drive an excellent customer experience
• Provide guidance, training and performance management to employees while developing talent through continuous coaching
• Establish and maintain effective, collaborative work relationships both internally and externally
• Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities
• Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls
• Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding drivers of those results
• Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established timeframe

Director, Market Operations

Collections

• Manage high revenue accounts by analyzing and resolving issues driving delinquency.
• Handle customer, sales, pricing, billing, invoicing, and other Order to Cash-related escalations.
• Review and comprehend customer specific billing requirements, billing methods, payment methods, and payment trends.
• Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data, and determining root causes.
• Work with cross functional departments for resolution on root causes.
• Responsible for the resolution and management of outstanding invoices and delinquent accounts.
• Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts.
• Reconcile accounts on a routine basis to ensure credits and payments align with invoicing and work with internal and external customers to collect and resolve.
• Prepare clear and concise communications to engage with customers and internal parties to resolve and collect delinquent invoices and account issues.

Collections Analyst

Business Development Rep

• Lead strategic sales initiatives to drive growth for Managed Transportation and Dedicated Transportation business unit.
• Utilize experience to expand the business into multiple geographies and industries while evaluating and implementing sales initiatives to improve win rates.
• Partner with the Vice President for Solutions & Strategy to execute the annual sales plan including establishment of sales objectives.
• Build a pipeline and obtain sales growth goals, working to meet expectations of $10MM in gross revenue and $1.5M in EBITDA.
• Successfully manage customer needs to meet objectives of the company's overall business plans.
• Identify and develop new customers for Dedicated & Managed Solution Transportation products and services.
• Analyze/evaluate the effectiveness of current sales methods, costs, and results.

Director, Business Development

Procurement

• Cultivate strong core carrier relationships while negotiating and securing carriers to move open deck freight
• Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
• Ensure all parties are informed of route changes, delays, freight concerns or other issues as necessary
• Follow established procedures and protocols regarding HVS and HRC loads to ensure the integrity of the shipment and the RXO brand
• Accurately maintain and update information in the company’s operating systems
• Conduct research in available databases for potential leads; make cold calls to prospects
• Track back-end billing and invoicing to ensure that carrier charges are accurate

Open Deck Carrier Procurement Specialist

Product Manager

• Serve as the Product Lead supporting buy-side network operations and carrier sales technology initiatives
• Define and execute product roadmaps aligned to business goals and operational priorities
• Partner with senior leadership and stakeholders to shape future product vision and gain alignment on priorities
• Lead ideation, discovery, hypothesis generation, and validation to guide product strategy and feature prioritization
• Gather and prioritize product requirements to improve user experience and operational efficiency
• Collaborate cross-functionally with technology, design, operations, and business stakeholders to deliver scalable solutions
• Oversee backlog management, sprint planning, and user story development to maintain a value-driven delivery pipeline
• Define release plans, timelines, and implementation strategies for new features and enhancements
• Own go-to-market planning, including coordination with marketing, training, support, security, and legal teams
• Leverage user feedback, analytics, and operational insights to continuously improve products and workflows
• Drive product adoption and support managed services initiatives across RXO’s network
• Mentor and provide strategic guidance to team members and execution teams

Operations Manager – Last Mile

Field Operations Manager

Claims Manager

Senior Recruiter

Senior Recruiter

Manager, Last Mile Operations

Supervisor, Last Mile Operations

Director, Market Operations

Collections Analyst

Director, Business Development

Manager, Last Mile Operations

Supervisor, Last Mile Operations

Open Deck Carrier Procurement Specialist

Senior Product Manager