Director, Customs Brokerage

RXO, Inc.

Director of Customs Brokerage at RXO providing strategic leadership and operational management for customs operations across North America. Enhancing compliance and driving growth through customer engagement and team leadership.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesLead💰 $130,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic leadership and direction for the Customs Brokerage operation, ensuring alignment to RXO business objectives and growth priorities
Design, standardize, and optimize operating procedures to drive consistency, efficiency, and scalability across all brokerage locations
Own and lead the regulatory compliance program, ensuring adherence to all applicable U.S. Customs and Border Protection (CBP), international customs regulations, and trade laws
Establish and maintain audit-ready processes, including internal controls, documentation standards, and broker compliance oversight
Serve as the accountable leader for compliance risk management, proactively identifying, mitigating, and resolving regulatory risks and escalations
Partner cross-functionally with operations, technology, and commercial teams to enhance system integration, streamline workflows, and ensure compliant customer onboarding and SOP execution
Engage directly with customers, supporting onboarding, solution design, and ongoing relationship management to drive retention and growth while ensuring compliant service delivery
Identify and develop new business opportunities, leveraging market insights and internal collaboration to expand RXO’s customs brokerage offerings
Drive a culture of continuous improvement, focusing on productivity, service quality, and operational discipline
Lead, develop, and mentor team members, building a high-performing, accountable, and collaborative organization across distributed teams
Monitor industry trends, regulatory changes, and competitive dynamics to ensure RXO maintains a strong and compliant market position
Provide strategic leadership in navigating a dynamic tariff and global trade environment, ensuring rapid adaptation to regulatory changes while minimizing risk and protecting customer outcomes

Requirements

What you’ll need

Licensed U.S. Customs Broker (required)
7 years of experience in a 3PL Global Freight Forwarding or Customs Brokerage organization, with at least 5 years of leadership experience managing both remote and local employees
Deep knowledge of domestic and international customs regulations, policies, and procedures
Demonstrated ownership of regulatory compliance programs, including audit management and risk mitigation
Demonstrated ability to balance operational execution, compliance, and commercial growth

Benefits

Comp & perks

Competitive pay
Health, dental and vision insurance
401(k) with company match
Life insurance, disability
Employee Assistance Program (EAP)
Paid time off
Tuition reimbursement program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

regulatory complianceaudit managementrisk mitigationoperational executioncustoms regulationstrade lawsoperating proceduresbusiness developmentsystem integrationworkflow optimization

Soft Skills

strategic leadershipteam developmentrelationship managementcross-functional collaborationcontinuous improvementproblem-solvingcommunicationmentoringaccountabilitycustomer service

Certifications

Licensed U.S. Customs Broker