RunRemote

Data Analyst

• Support client delivery across carbon accounting, sustainability reporting, research and wider operational activities.
• Review and clean raw client data across utility, logistics, financial and operational sources, including electricity usage, vehicle mileage, fuel consumption, annual expense reports and more.
• Consolidate data from various formats into structured Excel reports used in internal carbon modelling tools.
• Reformat messy spreadsheets, copy and paste data from scanned or PDF documents, and ensure data is aligned by scope, location, date and emission source.
• Spot and flag anomalies and inconsistencies such as mismatched dates, sudden usage spikes, duplicated entries or incorrect units.
• Prepare bullet-style discrepancy reports or summaries to assist consultants in following up with clients.
• Use advanced Excel functions, including PivotTables, VLOOKUP, filters, conditional formatting and other data management techniques to improve data structure, readability and overall data quality.
• Support carbon consultants by clarifying data-related issues and collaborating through Microsoft Teams, Slack and other internal communication tools.
• Occasionally assist in assigning emission factors (where applicable) or flag missing information requiring client input.
• Collaborate closely with the consulting and delivery team to ensure accurate, timely and high-quality outputs for clients.
• Help reduce turnaround times for data preparation and contribute to high-quality reporting outcomes for external clients.
• Contribute to continuous improvements in data preparation processes and operational efficiency.

Human Resources

• Manage the day-to-day HR administration across the employee lifecycle.
• Coordinate onboarding and employee inductions for new team members.
• Maintain employee records and ensure all HR documentation is accurate and up to date.
• Monitor and maintain compliance with employee licences, certifications and mandatory qualifications.
• Respond to employee enquiries relating to HR policies, leave, timesheets and general employment matters.
• Support employee relations by assisting with workplace issues and escalating matters where required.
• Track compliance deadlines and proactively follow up on outstanding requirements.
• Manage HR administration within the HRIS (currently IntelliHR, with a future transition to Employment Hero).
• Coordinate uniforms, employee recognition initiatives and other HR administrative tasks.
• Assist with maintaining company policies, procedures and internal HR documentation.
• Support continuous improvements to HR processes and systems.
• Work closely with the leadership team to ensure a positive employee experience across the business.

HR Generalist

Lead Generation

• Identify and engage prospective clients through LinkedIn, email outreach and strategic follow-up campaigns.
• Execute outbound lead generation strategies to consistently build a qualified sales pipeline.
• Own the top of the sales funnel by generating qualified leads and booking meetings with decision-makers.
• Build and nurture relationships with prospective clients across recruitment and outsourcing industries.
• Collaborate with leadership to develop targeted outreach campaigns and messaging strategies.
• Monitor, analyse and report on key sales metrics including response rates, conversion rates and pipeline performance.
• Conduct A/B testing on messaging, email sequences and outreach strategies to optimise campaign performance.
• Stay informed on market trends, competitor activity and industry developments to identify new business opportunities.
• Maintain accurate records of prospect interactions and pipeline activity within the CRM.

B2B Lead Generation Specialist – Internal

Video Editor

• Own the end-to-end production, taking episodes from raw recordings through to publishing on a consistent weekly schedule.
• Audit the existing podcast and content library, identify opportunities for improvement, and propose enhancements to storytelling, production quality, pacing, audio, and visual identity.
• Edit podcast content into short-form video for LinkedIn, YouTube, and Instagram.
• Edit AFC meetup recordings, vox pops, and employer brand videos.
• Build, document, and continuously improve scalable production workflows, templates, and operating procedures to streamline the entire content operation.
• Manage the content calendar, publishing cadence, and end-to-end workflow from content brief through to final publication with minimal supervision.
• Collaborate with the founder and key stakeholders to refine creative direction while confidently recommending improvements and driving production excellence.
• Build the brief-to-publish workflow so the operation runs without constant back-and-forth.
• Write engaging captions and publish content across social media platforms.
• Coordinate voice-over recordings and seamlessly integrate them into final podcast episodes where required.
• Leverage AI tools to improve editing efficiency, transcription, caption generation, workflow automation, and overall content production.
• Organise and manage podcast assets, production files, and documentation using Google Drive, Notion, and other collaborative tools.
• Identify production bottlenecks, proactively implement better systems, and continuously raise the quality and impact of every piece of content.

Podcast Producer, Video Editor

Producer

Podcast Producer, Content Creator

Data and Finance Analyst

Operations

• Coordinate the end-to-end client onboarding process.
• Prepare and issue engagement letters.
• Follow up with clients to ensure signed agreements are returned promptly.
• Coordinate onboarding activities before internal handover.
• Create and maintain accurate onboarding records.
• Ensure all onboarding requirements are completed before work commences.
• Maintain HubSpot and monday.com as the company's operational source of truth.
• Keep customer records, pipelines, and workflow stages accurate and up to date.
• Maintain accurate CRM data, tagging, contact lists, and operational records.
• Update client, onboarding, and payment statuses across systems.
• Ensure operational data remains organised and reliable.
• Enhance operational workflows to support business growth.
• Coordinate invoices through Xero and Stripe.
• Monitor outstanding invoices and payments.
• Manage payment plans and deferred payment arrangements.
• Follow up on overdue payments.
• Update payment statuses across internal systems.
• Manage HubSpot email campaigns and communications.
• Generate campaign performance reports.
• Support webinars and workshops, including attendee communications and follow-ups.
• Prepare and coordinate newsletters and technology updates.
• Identify opportunities to better utilise HubSpot.
• Manage recurring administrative tasks.
• Organise and maintain documents in SharePoint.
• Format client-facing documents and internal materials.
• Coordinate internal documentation.
• Track action items and follow-ups.
• Provide day-to-day administrative support.
• Identify workflow inefficiencies.
• Recommend workflow enhancements and automation opportunities.
• Optimise HubSpot workflows.
• Create and maintain SOPs and process documentation.
• Support operational scaling initiatives.
• Drive continuous operational improvements.

Client Operations – Admin Coordinator

Ecommerce

• Deliver exceptional customer service via email, phone and live chat.
• Manage orders, returns, refunds, shipping, and administrative updates with accuracy.
• Respond to product enquiries, using fitment guides and brand resources to provide accurate recommendations.
• Investigate “Where is my order?” (WISMO) queries, including follow-ups with shipping providers.
• Apply goodwill gestures, such as credits, in line with customer satisfaction guidelines.
• Maintain up-to-date records across systems and processes, using Salesforce Service Cloud.
• Participate in daily check-ins with the second-in-command and team meetings via Slack/video call.
• Collaborate with the onshore Customer Service team, escalating complex issues as needed.
• Build strong customer loyalty and retention by delivering personalised, solution-focused service and ensuring customers feel valued throughout their journey.
• Upsell and promote in-house brands by recommending suitable products and highlighting their value to drive repeat purchases.
• Uphold the company’s casual, down-to-earth tone across all brands.
• Continuously learn, adapt, and improve workflows to enhance efficiency and service quality.

E-Commerce Customer Service Representative

Bookkeeper

• Attend weekly pipeline meetings to stay aware of deal flow and work directly with individual Sales and Consulting leads to extract specific billing details.
• Ensure insertion into relevant client email threads to capture PO numbers and billing contacts.
• Maintain accurate data across HubSpot (Sales), QuickBooks (Finance), and cash flow models to prevent revenue double-counting or forecasting errors.
• Monitor payment deadlines, issue reminders, and escalate to the Finance Director only when necessary.
• Set up new client accounts and maintain up-to-date contact details.
• Prepare and present weekly reports on pipeline status, invoicing, and pending POs to directors.
• Work with admins to ensure all expenditures are accounted for, chasing missing receipts, and uploading them correctly to AutoEntry.
• Reconcile supplier invoices, batch payments, grade them by urgency, and present clean payment runs for the Finance Director's approval.
• Collaborate with the Finance Director to maintain cash flow documents, budgets, and forecasts.
• Monitor ledgers to spot erroneous spending, unused subscriptions, or overspending, and flag these for action.
• Daily reconciliation of bank feeds to ensure real-time accuracy.
• Handle journals, accruals, and prepayments to prepare accounts for accountant's review.
• Generate standard financial reports, including Aged Debtors and P&L snapshots.
• Maintain a pristine digital filing system for audit trails.
• Identify gaps and inefficiencies in existing systems and implement improvements.
• Streamline reporting, forecasting, and billing processes to enhance financial hygiene.
• Take ownership of financial administration tasks to give directors confidence and trust in reporting accuracy.

Bookkeeper – UK Accounting

• Edit short-form videos for YouTube, Instagram, Facebook, and other social media platforms.
• Transform raw footage into engaging, high-quality content while maintaining the creator’s authentic brand voice.
• Repurpose existing footage into additional short-form content opportunities.
• Apply clean and minimal editing techniques, including cuts, pacing adjustments, zoom effects, captions, and basic audio enhancements.
• Organise and manage video assets, footage libraries, and project files efficiently.
• Collaborate with the founder to execute content ideas, scripts, and creative briefs.
• Identify visually compelling moments within footage that can be developed into standalone content pieces.
• Support content scheduling by ensuring videos are edited and delivered according to planned timelines.
• Recommend improvements to video performance based on platform trends, audience engagement, and content insights.
• Source and incorporate appropriate royalty-free music that aligns with the tone and style of the content.
• Maintain a consistent visual style that prioritises authenticity, craftsmanship, and storytelling over excessive effects or animations.

Video Editor – Part-Time

Controller

• Demonstrate strong ownership and initiative rather than requiring step-by-step guidance for standard finance tasks.
• Provide strategic financial insights and recommendations to help improve business operations and cash flow management.
• Create, refine, and implement financial processes and structures that improve efficiency, visibility, and reporting accuracy.
• Deliver work that is execution-ready, accurate, and requires minimal correction or follow-up from directors.
• Contribute value at a senior level by identifying operational gaps, improving workflows, and supporting better financial decision-making.
• Act as a trusted finance partner to leadership by maintaining strong financial hygiene, accountability, and process discipline.
• Identify gaps and inefficiencies in existing systems and implement improvements.
• Attend weekly pipeline meetings to stay aware of deal flow and work directly with individual Sales and Consulting leads to extract specific billing details.
• Ensure insertion into relevant client email threads to capture PO numbers and billing contacts.
• Maintain accurate data across HubSpot (Sales), QuickBooks (Finance), and cash flow models to prevent revenue double-counting or forecasting errors.
• Monitor payment deadlines, issue reminders, and escalate to the Finance Director only when necessary.
• Set up new client accounts and maintain up-to-date contact details.
• Prepare and present weekly reports on pipeline status, invoicing, and pending POs to directors.
• Work with admins to ensure all expenditures are accounted for, chasing missing receipts, and uploading them correctly to AutoEntry.
• Reconcile supplier invoices, batch payments, grade them by urgency, and present clean payment runs for the Finance Director's approval.
• Collaborate with the Finance Director to maintain cash flow documents, budgets, and forecasts.
• Monitor ledgers to spot erroneous spending, unused subscriptions, or overspending, and flag these for action.
• Daily reconciliation of bank feeds to ensure real-time accuracy.
• Contribute to modelling and projections, ensuring directors receive timely and actionable insights.
• Handle journals, accruals, and prepayments to prepare accounts for accountant's review.
• Generate standard financial reports, including Aged Debtors and P&L snapshots.
• Maintain a pristine digital filing system for audit trails.

Financial Controller

• Process and enter high volumes of credit card, debit card, subscription, and bank transactions into the system.
• Manage daily customer direct deposits and apply payments to customer orders.
• Match transactions against supporting documentation and maintain accurate financial records.
• Perform bank reconciliation preparation and transaction matching activities.
• Assist with month-end reconciliation processes to ensure accounts are ready for final review.
• Monitor and manage accounts payable email inboxes and organise incoming invoices, receipts, statements, and supporting documentation.
• Maintain digital filing systems and ensure financial documents are stored correctly.
• Follow up with internal stakeholders to obtain missing receipts, invoices, and supporting documentation.
• Track outstanding transaction queries and escalate unresolved items to the finance team when required.
• Review transactions for GST treatment and identify when GST is applicable or not applicable.
• Support transaction coding and data accuracy across multiple business entities.
• Assist with identifying opportunities to improve processes and automate manual finance workflows.
• Provide regular updates on outstanding transactions, reconciliation status, and unresolved issues.
• Support additional accounts payable and finance administration tasks as required.

AU Accounts Clerk/Bookkeeper

• Demonstrate strong ownership and initiative rather than requiring step-by-step guidance for standard finance tasks.
• Provide strategic financial insights and recommendations to help improve business operations and cash flow management.
• Create, refine, and implement financial processes and structures that improve efficiency, visibility, and reporting accuracy.
• Deliver work that is execution-ready, accurate, and requires minimal correction or follow-up from directors.
• Contribute value at a senior level by identifying operational gaps, improving workflows, and supporting better financial decision-making.
• Act as a trusted finance partner to leadership by maintaining strong financial hygiene, accountability, and process discipline.
• Identify gaps and inefficiencies in existing systems and implement improvements.
• Attend weekly pipeline meetings to stay aware of deal flow and work directly with individual Sales and Consulting leads to extract specific billing details.
• Ensure insertion into relevant client email threads to capture PO numbers and billing contacts.
• Maintain accurate data across HubSpot (Sales), QuickBooks (Finance), and cash flow models to prevent revenue double-counting or forecasting errors.
• Monitor payment deadlines, issue reminders, and escalate to the Finance Director only when necessary.
• Set up new client accounts and maintain up-to-date contact details.
• Prepare and present weekly reports on pipeline status, invoicing, and pending POs to directors.
• Work with admins to ensure all expenditures are accounted for, chasing missing receipts, and uploading them correctly to AutoEntry.
• Reconcile supplier invoices, batch payments, grade them by urgency, and present clean payment runs for the Finance Director's approval.
• Collaborate with the Finance Director to maintain cash flow documents, budgets, and forecasts.
• Monitor ledgers to spot erroneous spending, unused subscriptions, or overspending, and flag these for action.
• Daily reconciliation of bank feeds to ensure real-time accuracy.
• Handle journals, accruals, and prepayments to prepare accounts for accountant's review.
• Generate standard financial reports, including Aged Debtors and P&L snapshots.
• Maintain a pristine digital filing system for audit trails.

Financial Controller, UK Accounting

Customer Support

• Provide technical support for enterprise customers sending SMS and WhatsApp traffic into US carrier networks
• Troubleshoot complex delivery failures related to carrier filtering, 10DLC compliance, short code configurations, toll-free messaging and any other type of escalation on a global scale
• Analyse message logs, carrier feedback loops, and routing performance data to investigate and resolve delivery issues
• Investigate issues using SMPP logs, delivery receipts (DLRs), carrier error codes, APIs, and routing diagnostics
• Manage carrier and aggregator escalations related to blocking, filtering, and deliverability
• Monitor messaging performance and proactively identify operational issues
• Support 10DLC registration, toll-free verification, short codes, and campaign approvals
• Provide guidance on TCPA, CTIA, and carrier compliance requirements
• Maintain operational documentation, troubleshooting records, and knowledge base articles
• Collaborate closely with Engineering, Routing, Compliance, and Customer Success teams
• Participate in on-call rotations for urgent customer escalations
• Regularly liaise with carriers regarding troubleshooting matters and escalations that cannot be resolved internally.