Senior Tech Support Specialist, Mandarin Speaking

RunRemote

Customer Success Technical Support Agent assisting in SMS and WhatsApp communications for enterprises. Troubleshooting delivery issues and managing customer relationships in a global environment.

Posted 5/27/2026full-timeRemote • 🇵🇭 PhilippinesSenior💰 $1,500 - $2,000 per monthWebsite

About the role

Key responsibilities & impact

Provide technical support for enterprise customers sending SMS and WhatsApp traffic into US carrier networks
Troubleshoot complex delivery failures related to carrier filtering, 10DLC compliance, short code configurations, toll-free messaging and any other type of escalation on a global scale
Analyse message logs, carrier feedback loops, and routing performance data to investigate and resolve delivery issues
Investigate issues using SMPP logs, delivery receipts (DLRs), carrier error codes, APIs, and routing diagnostics
Manage carrier and aggregator escalations related to blocking, filtering, and deliverability
Monitor messaging performance and proactively identify operational issues
Support 10DLC registration, toll-free verification, short codes, and campaign approvals
Provide guidance on TCPA, CTIA, and carrier compliance requirements
Maintain operational documentation, troubleshooting records, and knowledge base articles
Collaborate closely with Engineering, Routing, Compliance, and Customer Success teams
Participate in on-call rotations for urgent customer escalations
Regularly liaise with carriers regarding troubleshooting matters and escalations that cannot be resolved internally.

Requirements

What you’ll need

3–5+ years of experience in technical support, telecommunications operations, CPaaS, SaaS support, or messaging operations
Hands-on experience supporting A2P SMS within a CPaaS provider, telecommunications company, or messaging platform is highly desirable
Strong understanding of US SMS deliverability, carrier filtering, routing concepts, and the US carrier ecosystem, including direct carrier connections, aggregator relationships, and routing strategies, is highly preferred
Experience troubleshooting complex delivery failures related to carrier filtering, 10DLC compliance, short code configurations, toll-free messaging, and other messaging escalations on a global scale
Ability to analyse message logs, carrier feedback loops, and routing performance data to investigate and resolve delivery issues
Experience handling enterprise customer escalations in a fast-paced environment
Proven ability to manage technical customer relationships and explain complex concepts clearly to both technical and non-technical audiences
Proficient in Mandarin with strong verbal and written communication skills
Strong troubleshooting and problem-solving mindset with excellent attention to detail and persistence in resolving complex issues
Ability to document technical issues, root causes, and solutions clearly for future reference and internal knowledge sharing
Excellent written and verbal communication skills for customer interactions and cross-functional coordination
A team player who collaborates effectively with Engineering, Compliance, Sales, and Carrier Management teams
Organised, self-directed, and comfortable working remotely with a high level of autonomy and accountability.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account RunRemote Website LinkedIn All Job Openings 1 - 10 employees 🎯 Recruiter 🤝 B2B Recruitment
B2B RunRemote is a recruitment partner that helps companies hire top-rated remote professionals from the Philippines. The firm sources, thoroughly vets, and interviews candidates to present a short list of full‑time hires who work directly for the client, promising significant cost savings (around 70%) and typically placing candidates within 3–4 weeks. RunRemote charges a one-time success fee, offers ongoing support and a 90‑day guarantee, and focuses on roles across sales & marketing, operations, finance, customer experience, HR and design. Senior Tech Support Specialist, Mandarin Speaking 🔥 0 minutes ago 🇵🇭 Philippines – Remote 💵 $1.5k - $2k / month ⏰ Full Time 🟠 Senior 💝 Customer Support 🗣️🇨🇳 Chinese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide technical support for enterprise customers sending SMS and WhatsApp traffic into US carrier networks
Troubleshoot complex delivery failures related to carrier filtering, 10DLC compliance, short code configurations, toll-free messaging and any other type of escalation on a global scale
Analyse message logs, carrier feedback loops, and routing performance data to investigate and resolve delivery issues
Investigate issues using SMPP logs, delivery receipts (DLRs), carrier error codes, APIs, and routing diagnostics
Manage carrier and aggregator escalations related to blocking, filtering, and deliverability
Monitor messaging performance and proactively identify operational issues
Support 10DLC registration, toll-free verification, short codes, and campaign approvals
Provide guidance on TCPA, CTIA, and carrier compliance requirements
Maintain operational documentation, troubleshooting records, and knowledge base articles
Collaborate closely with Engineering, Routing, Compliance, and Customer Success teams
Participate in on-call rotations for urgent customer escalations
Regularly liaise with carriers regarding troubleshooting matters and escalations that cannot be resolved internally. 🎯 Requirements
3–5+ years of experience in technical support, telecommunications operations, CPaaS, SaaS support, or messaging operations
Hands-on experience supporting A2P SMS within a CPaaS provider, telecommunications company, or messaging platform is highly desirable
Strong understanding of US SMS deliverability, carrier filtering, routing concepts, and the US carrier ecosystem, including direct carrier connections, aggregator relationships, and routing strategies, is highly preferred
Experience troubleshooting complex delivery failures related to carrier filtering, 10DLC compliance, short code configurations, toll-free messaging, and other messaging escalations on a global scale
Ability to analyse message logs, carrier feedback loops, and routing performance data to investigate and resolve delivery issues
Experience handling enterprise customer escalations in a fast-paced environment
Proven ability to manage technical customer relationships and explain complex concepts clearly to both technical and non-technical audiences
Proficient in Mandarin with strong verbal and written communication skills
Strong troubleshooting and problem-solving mindset with excellent attention to detail and persistence in resolving complex issues
Ability to document technical issues, root causes, and solutions clearly for future reference and internal knowledge sharing
Excellent written and verbal communication skills for customer interactions and cross-functional coordination
A team player who collaborates effectively with Engineering, Compliance, Sales, and Carrier Management teams
Organised, self-directed, and comfortable working remotely with a high level of autonomy and accountability. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Analyst – Customer Support 🕒 Yesterday LSEG (London Stock Exchange Group) 10,000+ employees Website LinkedIn All Job Openings Technical Support Analyst addressing complex issues related to LSEG products. Responsible for technical resolutions and customer satisfaction in a fast-paced support environment. 🇵🇭 Philippines – Remote ⏰ Full Time 🟠 Senior 💝 Customer Support Executive Support Specialist 🕒 Yesterday RemotePro.ph 51 - 200 Website LinkedIn All Job Openings 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Experience, Sales Expert 🕒 2 days ago Full Potential Solutions 1001 - 5000 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Customer Experience and Sales Expert managing orders and inquiries for Full Potential Solutions. Enhance customer satisfaction through respectful and effective communication. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Structured Operations Support Specialist 🕒 2 days ago Laminar Projects 51 - 200 Website LinkedIn All Job Openings Finance Operations & Controls Specialist managing payments and payroll for Laminar Projects. Driving improvements in finance accuracy and operational processes. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Admissions Concierge, Customer Experience 🕒 4 days ago SuperStaff 201 - 500 🤝 B2B 🛍️ eCommerce 🎯 Recruiter Website LinkedIn All Job Openings Admissions Concierge managing inquiries for prospective families across a global network. Providing information, scheduling visits, and supporting the admissions process while tracking data. 🇵🇭 Philippines – Remote 💵 ₱36k - ₱40.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SMPPAPIs10DLC complianceshort code configurationstoll-free messagingA2P SMSmessage logs analysiscarrier error codesrouting performance datadelivery receipts

Soft Skills

troubleshootingproblem-solvingattention to detailcommunicationcollaborationcustomer relationship managementautonomyaccountabilityorganisational skillsteam player