Rula

Customer Support

• Review case files and navigate evolving insurance rules and company policies
• Collaborate across teams and with offshore vendors to support billing operations
• Resolve escalated patient concerns and explain financial details clearly
• Manage claim processing, appeals, recoupment procedures, and denial code resolution
• Spot opportunities to improve processes and implement billing best practices
• Support end-to-end lifecycle of claims, including coordinating with carriers and vendors
• Maintain documentation and use EHR/billing software for accurate records

Billing Support Specialist

• Provide compassionate, high-quality support to Rula’s patients, handling complex, sensitive inquiries with care
• Serve as a key liaison between patients and the clinical team to ensure timely, thoughtful resolution
• Apply strong judgment, empathy, and attention to detail while contributing to process improvements that enhance the overall patient experience and accessibility of mental health care
• Support patients via phone and email on complex or escalated issues
• Update and document workflows and processes
• Collaborate cross-functionally as needed to resolve patient issues and improve operations

Patient Support Specialist

Operations

• Oversee Appointments & Matching patient team to help people find a therapist and manage appointments throughout their care journey
• Manage a large and growing team of support agents and a Tier 3 specialist, focusing on helping new patients get scheduled quickly and easily
• Work closely with teams across Rula to improve patient support, streamlining matching processes and managing first visit scheduling issues
• Build strong systems, help teams thrive, and improve the experience for those seeking mental health care
• Manage cross-functional initiatives and collaborate with partners to implement process improvements

Patient Support Operations Manager

Data Scientist

• Shape AI-enabled experiences that enhance, not replace, the human connection in therapy
• Work with unique, proprietary language-based clinical data to identify key insights and build tailored experiences for patients and providers
• Serve as a strategic thought partner to Product Management, Engineering, and Finance leadership
• Develop insights, provide operational support, and establish data foundations across multiple AI domains including data labeling, synthetic data generation, evaluation writing, and model training
• Operate as a senior individual contributor working at both big-picture and granular levels to ensure data-driven decisions
• Design and implement evaluation metrics and approaches to assess progress and performance of AI initiatives

Senior Data Scientist, AI

Security Engineer

• We believe that mental health is just as important as physical health and are dedicated to treating the whole person
• Aim to create a world where mental health is not stigmatized and is embraced as part of overall well-being
• Provide quality, evidence-based, compassionate care to empower individuals
• Security Team responsible for ensuring protection of patient data and underlying technology
• Partner closely with Engineering and Product and interface across the company to embed security in culture
• Enhance the security of cloud infrastructure, run projects, and pursue continuous learning opportunities
• Work contributes to ensuring best outcomes for patients on Rula's mental healthcare platform

Senior Infrastructure Security Engineer

Application Engineer

• We believe that mental health is just as important as physical health and are dedicated to treating the whole person
• Aim to create a world where mental health is not stigmatized and is embraced as part of overall well-being
• Provide quality, evidence-based, compassionate care to empower individuals to manage mental health
• Security Team responsible for protecting patient data and underlying technology
• Partner closely with Engineering and Product and interface across the company to embed security in culture
• Enhance security of code and development practices and improve vulnerability management with engineering and external partners
• Work will directly support better outcomes for patients and continuous learning opportunities

Senior Application Security Engineer

Platform Engineer

• Rula mission: treat whole person mental health care, reduce stigma, provide evidence-based compassionate care.
• Lead and scale SRE and Core Platform Services teams, and adopt a Developer Experience capability while promoting a DevOps culture.
• Shape strategy, structure, and technical direction of cloud infrastructure to ensure reliability, scalability, security, and cost efficiency across Rula’s platform.
• Partner with Product, Application, Data, and Security teams to deliver world-class developer experiences, modern DevOps practices, and resilient core services.
• Leadership role managing managers; primarily strategic and people-management focused rather than hands-on coding.
• Provide oversight for projects in domain, make risk-based tradeoff decisions, and collaborate across engineering leaders to drive outcomes.

Director of Cloud and Platform Engineering

Data Engineer

• We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.
• We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
• We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
• About the Role: We’re shaping the future of mental health care with AI-enabled experiences that enhance, not replace, the human connection at the core of therapy. Our north star is clinically-grounded and responsible AI designed to bring greater transparency, personalization, and continuous support across the therapy journey. Our work transforms therapy into an experience that’s more connected and accessible. As we expand our portfolio of AI experiences, we’re scaling our team to drive innovation and set a new standard for mental health care.
• As a Data Engineer, you will help build and maintain the data pipelines that pull information from our central storage system to train machine learning models and AI tools, supporting a variety of use cases that support our providers and improve patient outcomes. You will be part of a collaborative group that values open discussions and quick adjustments to meet changing needs, working alongside data experts and other specialists to turn raw information into useful resources for our mission. This role sits within our data team, which is part of the overall engineering organization and is a close partner team to our ML Team, where your daily work—designing reliable flows of information, testing for accuracy, and solving unexpected challenges—will directly support innovations that help more individuals get the mental health support they deserve. If you enjoy turning complex data into something that makes a real difference in people's lives, this is your chance to contribute to meaningful advancements in health care.

Staff Data Engineer, AI

Analytics Engineer

• We believe that mental health is just as important as physical health; dedicated to treating the whole person.
• Aim to create a world where mental health is embraced as integral to overall well-being.
• Provide evidence-based, compassionate care to empower individuals and make a positive impact.
• About the Role: Architect data products powering insights for patient engagement to clinical operations.
• Work hands-on in dbt, Redshift, Looker and Hex to design trusted, scalable data models.
• Partner cross-functionally with data scientists, product managers, data team members and operational leaders.
• Turn complex questions into elegant data solutions and drive processes and technical architecture improvements.
• Build a clean, well-documented analytics layer in a fast-moving, mission-driven environment.

Staff Analytics Engineer

User Researcher

• We believe that mental health is just as important as physical health and are dedicated to treating the whole person.
• Aim to create a world where mental health is embraced as an integral part of well-being.
• Shape the future of mental health care with AI-enabled experiences that enhance, not replace, human connection.
• Lead mixed-methods research that uncovers how patients and providers interact with care before, between, and after sessions.
• Explore how AI can meaningfully enhance access, engagement, and outcomes across the patient journey.
• Design and execute end-to-end generative and evaluative research that informs roadmap and design decisions.
• Drive cross-functional research programs tied to Rula’s company-level AI experience strategy.
• Become a trusted advisor to leadership and product teams on the most complex patient experience questions.