Legal Marketing and Case Support Specialist
Job Duck
Patient Support Specialist
Rula
full-time
Posted on:
Location: Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $63,000 - $70,400 per year
Job Level
JuniorMid-Level
About the role
- Provide compassionate, high-quality support to Rula’s patients, handling complex, sensitive inquiries with care
- Serve as a key liaison between patients and the clinical team to ensure timely, thoughtful resolution
- Apply strong judgment, empathy, and attention to detail while contributing to process improvements that enhance the overall patient experience and accessibility of mental health care
- Support patients via phone and email on complex or escalated issues
- Update and document workflows and processes
- Collaborate cross-functionally as needed to resolve patient issues and improve operations
Requirements
- 2+ years of experience in patient advocacy or high-volume customer support, ideally within a healthcare, mental health, or similarly sensitive setting.
- Demonstrated ability to independently troubleshoot and apply sound problem-solving skills, with experience supporting clients via phone and email on complex or escalated issues.
- Experience handling escalations or sensitive client interactions with care
- Experience updating and documenting workflows and processes
- Strong organizational and time management skills, with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced support environment.
- While we are a fully remote company, we are not considering candidates who reside in Washington for this particular position.
