Rula

Staff User Researcher - AI

Rula

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $181,000 - $212,900 per year

Job Level

Lead

About the role

  • We believe that mental health is just as important as physical health and are dedicated to treating the whole person.
  • Aim to create a world where mental health is embraced as an integral part of well-being.
  • Shape the future of mental health care with AI-enabled experiences that enhance, not replace, human connection.
  • Lead mixed-methods research that uncovers how patients and providers interact with care before, between, and after sessions.
  • Explore how AI can meaningfully enhance access, engagement, and outcomes across the patient journey.
  • Design and execute end-to-end generative and evaluative research that informs roadmap and design decisions.
  • Drive cross-functional research programs tied to Rula’s company-level AI experience strategy.
  • Become a trusted advisor to leadership and product teams on the most complex patient experience questions.

Requirements

  • 5+ years of UX research experience in product organizations
  • Expertise in generative and evaluative methods, across both qualitative and quantitative research
  • Experience researching AI/ML-powered experiences (e.g., trust, explainability, human-AI collaboration)
  • Strong communicator who can synthesize insights into clear, strategic recommendations
  • Proven ability to influence executives and cross-functional partners
  • (Preferred) Experience in high-growth consumer tech or healthcare/wellness
  • (Preferred) Familiarity with large-scale experimentation and lean innovation teams
  • (Preferred) Thought leadership in AI/UX research (e.g., talks, publications)
  • (Preferred) Hands-on experience with speech, multimodal, or conversational interfaces