ROTOR Software GmbH

Customer Support

• Du unterstützt unsere Kunden per Telefon bei Fragen zu unserer Software
• Annahme technischer Tickets und Abarbeitung u.a. per Fernwartung einschließlich Korrekturen in der Datenbank
• Du bearbeitest technische Probleme, dokumentierst Kundenanfragen und erstellst Anleitungen
• Du analysierst und dokumentierst Programmwünsche zur Verbesserung der Software und leitest sie an die Entwicklungsabteilung weiter
• Du führst Online-Schulungen für Kunden und Kolleg*innen durch und nimmst an Weiterbildungen teil
• Du achtest auf die Einhaltung unserer Qualitätsstandards und trägst zur Weiterentwicklung unseres Kundenservices bei

Mitarbeiter Customer Service, 2nd Level

Full-stack Engineer

• Neu- und Weiterentwicklung unserer Warenwirtschaftssoftware
• Begleitung von Anforderungsanalysen, Definition innovativer Lösungswege und Betreuung des Rollouts
• Fehleranalyse und -behebung auf 3rd Level Ebene
• Mitarbeit an unternehmensweiten Projekten zur Optimierung des Warenwirtschaftssystems
• Enge Zusammenarbeit mit internen Fachabteilungen und externen Dienstleistern
• Unterstützung unseres Teams bei der Konzeption und Umsetzung unserer innovativen Anwendungen im Bereich Neuentwicklung

Softwareentwickler

Administration

• Coordination of sales inquiries
• Preparation of quotations, order processing and invoicing
• Customer contact by phone and e-mail
• Coordination of appointments and bookings for trade shows and internal events
• Support for internal communications
• Handling daily internal and external communications including incoming mail
• General administrative tasks, e.g. contract drafting and procurement of office supplies
• Support for accounting, for example cash handling, dunning and verification of incoming invoices
• Support for human resources, e.g. onboarding process and contributing to company documents
• Preparation and creation of monthly reports
• Support for the support team in recording orders

Administrative Coordinator

• New development and further development of our inventory management software
• Support for requirement analyses, definition of innovative solution approaches and oversight of rollouts
• Analysis and resolution of issues at 3rd-level support
• Participation in company-wide projects to optimize the inventory management system
• Close collaboration with internal departments and external service providers
• Supporting our team in the design and implementation of our innovative applications in the area of new development

Software Developer

• You support our customers by phone with questions about our software
• Receive technical tickets and resolve them, including remote maintenance and making corrections in the database
• You handle technical issues, document customer inquiries, and create user guides and instructions
• You analyze and document feature requests for software improvements and forward them to the development department
• You conduct online training sessions for customers and colleagues and participate in further training
• You ensure compliance with our quality standards and contribute to the ongoing development of our customer service

Customer Service Representative, 2nd Level Customer Advisor

• You assist our customers by phone with primarily commercial inquiries and questions about terms and conditions
• You process and document customer inquiries and create user instructions/guides
• You document frequently asked questions (FAQs)
• You forward feature requests for software improvements to the responsible teams
• You ensure compliance with our quality standards and contribute to the ongoing development of our customer service

Customer Service Representative – 2nd Level Customer Advisor

• Coordination of sales inquiries
• Preparing quotes, order processing and invoicing
• Customer contact via phone and email
• Scheduling appointments and booking trade shows and internal events
• Supporting internal communications
• Handling daily internal and external communications, including incoming mail
• General administrative tasks, e.g., contract preparation and procurement of office supplies
• Supporting accounting, e.g., cash handling, dunning/reminder procedures and incoming invoice verification
• Supporting HR, e.g., onboarding processes and contributing to company documents
• Preparing and producing monthly reports
• Assisting the support team with order entry