Customer Service Representative – 2nd Level Customer Advisor
ROTOR Software GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Oyten • Germany
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About the role
- You assist our customers by phone with primarily commercial inquiries and questions about terms and conditions
- You process and document customer inquiries and create user instructions/guides
- You document frequently asked questions (FAQs)
- You forward feature requests for software improvements to the responsible teams
- You ensure compliance with our quality standards and contribute to the ongoing development of our customer service
Requirements
- Completed vocational training in a business or IT-related field
- Ideally, experience in customer service and an affinity for IT systems
- Proficient with common MS Office applications
- Strong service orientation
- Excellent communication skills and the ability to convey knowledge
- Experience with ticketing systems is an advantage
- Enjoy working as part of a team
- Fluent in German, both spoken and written
Benefits
- Competitive compensation and social benefits
- Flexible working hours and remote/mobile working
- Extensive benefits such as free soft drinks, corporate fitness, company pension scheme, supplementary health insurance and employee events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedocumentationuser instructionsFAQsticketing systemsMS Office
Soft skills
service orientationcommunication skillsteamwork
Certifications
vocational training