Customer Service Representative, 2nd Level Customer Advisor
ROTOR Software GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Sankt Ingbert • Germany
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About the role
- You support our customers by phone with questions about our software
- Receive technical tickets and resolve them, including remote maintenance and making corrections in the database
- You handle technical issues, document customer inquiries, and create user guides and instructions
- You analyze and document feature requests for software improvements and forward them to the development department
- You conduct online training sessions for customers and colleagues and participate in further training
- You ensure compliance with our quality standards and contribute to the ongoing development of our customer service
Requirements
- Completed commercial or IT-related vocational training
- Ideally experience in customer service and an affinity for IT systems
- Proficient user of common MS Office applications
- Strong customer service orientation and ability to convey knowledge
- Knowledge of ERP/inventory management systems is desirable
- Experience with ticketing systems is an advantage
- Enjoy working in a team and have a hands-on mentality
- German and English, both written and spoken
Benefits
- A remarkable working atmosphere in a successful, growth-oriented company
- Exciting responsibilities in an open, collegial and agile work environment with flat hierarchies
- Room for independent responsibility and active contribution to the company culture
- An interesting, varied and responsible role
- Performance-based pay and social benefits
- Structured onboarding, good development prospects and extensive training opportunities
- Flexible working hours and the option to work remotely
- Extensive benefits such as free soft drinks, corporate fitness, company pension scheme, supplemental health insurance, and employee events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
database managementsoftware documentationfeature request analysisuser guide creationonline trainingcompliance standardsERP systemsinventory management systemsticketing systemsMS Office
Soft skills
customer service orientationknowledge conveyanceteamworkhands-on mentalitycommunication skills
Certifications
commercial vocational trainingIT-related vocational training