Rogue Credit Union

Bilingual

• Greets and assists members with active listening skills providing accurate information and service to members.
• Provides unsurpassed member/potential member service experiences.
• Completes member requests received via phone, email or any point of member contact through electronic means.
• Maintains effective level knowledge of all credit union departmental products/services/processes.
• Assists other departments as needed; proactively performs other duties as needed or assigned.

MCC Service Specialist, Bilingual

General

• Greets and assists members with active listening skills providing accurate information and service to members.
• Demonstrates knowledge of Rogue's vision and mission philosophies, using the Service Promises to build Loyal Members through each individual member experience.
• Provides unsurpassed member/potential member service experiences.
• Completes member requests received via phone, email or any point of member contact through electronic means, including but not limited to: in-depth online banking, bill pay, ATM/Visa/Debit, loan, technical/transaction research and general maintenance.
• Maintains effective level knowledge of all credit union departmental products/services/processes, identifying cross sell/referral/trend opportunities.