Rogue Credit Union

General

• Provides primary liaison and relationship support for small business members and prospective members
• Develops and manages a delivery channel to efficiently process small business loans under $50K
• Responsible for managing, structuring and approving a wide variety of commercial credit loan requests
• Fosters excellent communication between Business Services, Operations, and Branch Delivery
• Conducts portfolio and risk management for loans within the portfolio

Branch Business Lending Officer I/II

Bilingual

• Greets members primarily by Express Teller Machine, assisting with deposits, withdrawals, transfers, and other member requests.
• Takes ownership of situations within authority limits or refers to others within the credit union as needed.
• Maintains knowledge of credit union products/services, identifying cross-sell/referral opportunities and making relevant suggestions.
• Participates in credit union promotions and utilizes department ticketing systems for member requests.

Live Video Teller I, Bilingual Required

• Greets and assists members with active listening skills providing accurate information and service to members.
• Provides unsurpassed member/potential member service experiences.
• Completes member requests received via phone, email or any point of member contact through electronic means.
• Maintains effective level knowledge of all credit union departmental products/services/processes.
• Assists other departments as needed; proactively performs other duties as needed or assigned.

MCC Service Specialist, Bilingual Required

Processor

• Serves the Member Contact Center (MCC) by resolving tickets in the workflow management system queue.
• Greets and assists members by providing accurate information and service to members.
• Handles MCC workflow through the workflow management system with Internal and External vendors.
• Provides unsurpassed member/potential member service experiences.
• Completes in-depth online banking, bill pay, ATM/Visa/Debit, loan, technical and transaction research.
• Proficient in all phone queues; utilizing active and sharp listening skills.
• Proactively performs other duties as needed or assigned.

MCC Processor

• Greets and assists members with active listening skills providing accurate information and service to members.
• Demonstrates knowledge of Rogue's vision and mission philosophies, using the Service Promises to build Loyal Members through each individual member experience.
• Provides unsurpassed member/potential member service experiences.
• Completes member requests received via phone, email or any point of member contact through electronic means, including but not limited to: in-depth online banking, bill pay, ATM/Visa/Debit, loan, technical/transaction research and general maintenance.
• Maintains effective level knowledge of all credit union departmental products/services/processes, identifying cross sell/referral/trend opportunities.