MCC Service Specialist

Rogue Credit Union

Member Contact Center Specialist assisting members with service inquiries via phone and email. Providing superior customer service and maintaining knowledge of credit union products and services.

Posted 6/30/2026full-timeMedford • Oregon • 🇺🇸 United StatesJunior💰 $19 - $22 per hourWebsite

About the role

Key responsibilities & impact

Greets and assists members with active listening skills providing accurate information and service to members.
Demonstrates knowledge of Rogue's vision and mission philosophies, using the Service Promises to build Loyal Members through each individual member experience.
Provides unsurpassed member/potential member service experiences.
Completes member requests received via phone, email or any point of member contact through electronic means, including but not limited to: in-depth online banking, bill pay, ATM/Visa/Debit, loan, technical/transaction research and general maintenance.
Maintains effective level knowledge of all credit union departmental products/services/processes, identifying cross sell/referral/trend opportunities.

Requirements

What you’ll need

One month to twelve months of similar or related experience.
A high school education or GED.
Excellent communication, listening and telephone skills.
Professional demeanor; extensive technical knowledge with excellent computer/keyboarding skills; 10 key calculators; with a minimum typing speed of 40-45 w.p.m.
High ability to multi-task and make decisions with minimum information, possesses the ability to effectively work in multiple systems simultaneously.
Has knowledge in using computer search engines and in-depth knowledge of major consumer browsers to effectively identify potential issues impacting electronic services.
An effective level Member Service Specialist will be self-sufficient and perform their role with minimal supervision and oversight.

Benefits

Comp & perks

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.
Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class.
Employees who are individuals with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.

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Hard Skills & Tools

Typing Speed 40-45 W.P.M.Technical/Transaction ResearchIn-Depth Online BankingBill PayATM/Visa/Debit ServicesLoan ProcessingGeneral Maintenance

Soft Skills

Active ListeningProfessional DemeanorDecision-Making

Certifications

High School Education or GED