MCC Service Specialist, Bilingual Required

. Greets and assists members with active listening skills providing accurate information and service to members.

Posted 7/7/2026full-timeMedford • Oregon • 🇺🇸 United StatesJunior💰 $19 - $22 per hourWebsite

Key responsibilities & impact

Greets and assists members with active listening skills providing accurate information and service to members.
Provides unsurpassed member/potential member service experiences.
Completes member requests received via phone, email or any point of member contact through electronic means.
Maintains effective level knowledge of all credit union departmental products/services/processes.
Assists other departments as needed; proactively performs other duties as needed or assigned.

What you’ll need

One month to twelve months of similar or related experience
A high school education or GED
Excellent communication, listening and telephone skills
Professional demeanor; extensive technical knowledge with excellent computer/keyboarding skills; 10 key calculators; with a minimum typing speed of 40-45 w.p.m.
High ability to multi-task and make decisions with minimum information
Knowledge in using computer search engines and in-depth knowledge of major consumer browsers to effectively identify potential issues impacting electronic services
Ability and aptitude to learn and maintain knowledge in a multitude of web-based systems/processes.

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Computer SkillsKeyboarding Skills10 Key CalculatorsWeb-Based Systems KnowledgeConsumer Browsers Knowledge

Soft Skills

Professional DemeanorDecision-Making Skills