MCC Service Specialist, Bilingual Required

Rogue Credit Union

. Greets and assists members with active listening skills providing accurate information and service to members.

Posted 7/7/2026full-timeMedford • Oregon • 🇺🇸 United StatesJunior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and active listening skills while providing exceptional member service. Proficient in utilizing web-based systems and maintaining knowledge of credit union products and services.

Highest-signal resume keywords

Excellent Communication SkillsActive Listening SkillsTechnical KnowledgeTyping Speed of 40-45 W.P.M.Multi-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer SkillsKeyboarding Skills10 Key CalculatorsWeb-Based Systems KnowledgeConsumer Browsers Knowledge

Soft Skills

Professional DemeanorDecision-Making Skills

Tools & Technologies

Computer Search Engines

Industry Keywords

Credit UnionMember ServiceElectronic Services

About the role

Key responsibilities & impact

Greets and assists members with active listening skills providing accurate information and service to members.
Provides unsurpassed member/potential member service experiences.
Completes member requests received via phone, email or any point of member contact through electronic means.
Maintains effective level knowledge of all credit union departmental products/services/processes.
Assists other departments as needed; proactively performs other duties as needed or assigned.

Requirements

What you’ll need

One month to twelve months of similar or related experience
A high school education or GED
Excellent communication, listening and telephone skills
Professional demeanor; extensive technical knowledge with excellent computer/keyboarding skills; 10 key calculators; with a minimum typing speed of 40-45 w.p.m.
High ability to multi-task and make decisions with minimum information
Knowledge in using computer search engines and in-depth knowledge of major consumer browsers to effectively identify potential issues impacting electronic services
Ability and aptitude to learn and maintain knowledge in a multitude of web-based systems/processes.

Benefits

Comp & perks

Health insurance
Paid time off