Staff Support Specialist
Stride, Inc.
Associate Customer Care Representative
Rocket Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Deliver exceptional customer service via phone and email with empathy, urgency, and professionalism to our customers around the world; these include small and large businesses, new and existing customers
- Accurately and promptly process customer requests, escalating to your manager when necessary
- Ensure data accuracy by adhering to established guidelines
- Collaborate across departments to ensure timely and effective resolutions
- Build and maintain strong relationships with customers and colleagues
- Provide feedback and suggestions to support continuous process improvement
- Take on additional responsibilities and projects as assigned
- Participate in rotating weekend on-call shifts and provide coverage for other shifts as needed
Requirements
- 1–2 years of customer support or engagement experience
- Strong customer service skills
- Excellent written and verbal communication skills; English fluency is a must
- Effective organizational, listening, and interpersonal skills
- Strong research, planning, and problem-solving abilities
- Basic computer and operating system proficiency
- Experience with Salesforce or other CRM platforms is very helpful
Benefits
- Information Security is everyone’s responsibility
- Commitments to diversity, inclusion & equity
- Special assistance or accommodation for disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportcustomer engagementdata accuracyproblem-solvingresearchplanningcomputer proficiencyoperating system proficiency
Soft skills
customer servicecommunicationorganizational skillslistening skillsinterpersonal skillsempathyurgencyprofessionalismcollaborationprocess improvement
