Client Support Specialist
Ticketmaster
Customer Service Representative
Cable ONE
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Gains familiarity with Customer Care concepts, procedures and methodologies.
- Performs entry-level assignments within a specific region or business area.
- Responds to customer-generated tickets and provides thoughtful, personalized communication.
- Asks questions and actively listens to customers to understand their issues, demonstrating respect and concern at all times.
- With guidance, assists with or performs a range of customer support duties, including: Providing billing and pricing information to customers.
- Resolving standard issues remotely and/or educates customers on steps for issue resolution (i.e., for price, billing or payment questions).
- Tracking down information needed to accurately and appropriately respond to customer questions and needs.
- Arranging product returns / exchanges.
- Performing add, change, delete requests in hosted platforms.
- Scheduling service appointments if the problem cannot be remotely resolved.
- Training customers in product use and functionality.
- In all cases, follows established procedures, escalating difficult or unexpected issues to more senior team members or supervisor for help and/or resolution.
- Promotes Cable One products, features and services for potential upselling.
- Documents customer inquiries, status and resolution.
- Follows up with customers to ensure satisfactory issue resolution.
- Learns and complies with Cable One Customer Care practices and policies.
Requirements
- A minimum of one year of proven sales experience; or 2 years of college; or equivalent combination of sales experience and college education
- Stable work history
- Must have a valid driver's license, reliable transportation/vehicle where applicable and automobile insurance as required by Cable One
- Maintain proper appearance/attitude at all times to represent Cable One in the community
- Must have basic mathematical and computer skills
- Must be able to work in adverse weather conditions, walk for extensive periods of time, and lift up to 50 pounds
- Must be able to work evening and weekend requirements
- Proficient time management skills and ability to prioritize
- Must demonstrate strong written and verbal communication skills
- Bilingual: Speaking Spanish is not a requirement, but it would be great!
Benefits
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportbilling informationissue resolutionproduct trainingdata entrysales experiencemathematical skillscomputer skillstime managementproblem-solving
Soft skills
active listeningcommunicationcustomer servicerespectconcernorganizationadaptabilityteamworkattention to detailprofessionalism
Certifications
valid driver's licenseautomobile insurance
