Rocket Software

Support Engineer

• Assist Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products
• Troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions
• Interact directly with various internal departments to facilitate customer request and troubleshoot product problems in a professional manner
• Analyze and summarize customer issues to prepare appropriate solutions/clarifications to respond to customers
• Track and document inbound support requests and ensure proper notation of customer requests or issues
• Maintain knowledge about assigned products and company services available
• Contributing to the Knowledge Base via Creating and Editing the Customer issues
• Actively participating in the escalation process fully documenting and aggressively pursuing solutions to critical issues
• Participating in the evaluation of new releases of products and report on performance, functionality and issues to R&D

Mainframe Support Engineer

Account Executive

• Sell a portfolio of infrastructure and application software that optimizes and modernizes enterprise systems.
• Work closely with Field Marketing to develop prospects and events.
• Lead sales campaigns with the extended team of Rocket sales engineers, marketing and lab groups.
• Ensure best-in-class customer sales satisfaction and reference-ability with our customers.
• Meets revenue targets and strategic objectives, including growing the sales pipeline, creating territory plans.
• Actively use Salesforce and maintain weekly, monthly and quarterly sales forecasts.
• Work with management to negotiate pricing and contact terms.
• Serve as a trusted advisor to customer business and IT leaders, aggressively shape opportunities early in the sales cycle.
• Advance opportunities into profitable revenue growth for the company.
• Demonstrate breadth and depth of knowledge in aligning the company's capabilities to business and IT priorities and positioning relative to competitors.
• Advocate for customer needs during sales cycle and in addressing any delivery issues.
• Research and understand each customer's industry and business, strategies and challenges.

• Develop and implement comprehensive strategic sales plans to achieve and surpass revenue targets for Rocket Software’s Enterprise Suite products within designated territories.
• Identify, qualify, and pursue new business opportunities with large enterprise clients, prioritizing both the acquisition of new logos and the expansion of relationships within existing accounts.
• Build and cultivate strong, long-term relationships with key decision-makers, influencers, and stakeholders at customer organizations, including frequent engagement with C-Suite executives.
• Leverage social media platforms to gain insights and access to key accounts and relationships.
• Conduct targeted product presentations, demonstrations, and solution workshops tailored to address customer needs and specific business challenges.
• Lead the negotiation and closing of complex, high-value deals, ensuring favorable terms and establishing long-term partnerships.
• Collaborate closely with Rocket Software’s product, marketing, and technical teams, leveraging the expertise of internal subject matter experts to meet customer requirements and deliver optimal solutions.
• Represent Rocket Software at industry events, conferences, and customer meetings to enhance brand visibility and thought leadership.

Strategic Account Executive

Solutions Engineer

• Analyze, design, architect, and implement solutions that support Customers’ Digital Transformation journeys
• Responsible for solving complex technical issues, establishing patterns and practices, and setting standards for the modernization of mainframe legacy environments
• Help Customer and Systems Integrators design scalable, high availability application solutions
• Work as a technical leader alongside customer business, development and infrastructure teams
• Conduct proof of concept technology analysis and pilots
• Conduct customer presentations and internal presentations/trainings to peer groups
• Provide architectural guidance and recommendations necessary to promote successful Customer engagements worldwide
• Technical content composition and delivery: blogs, whitepapers, technical presentations at major conferences

Mainframe Modernization Solutions Architect

• Sell a portfolio of infrastructure and application software that optimizes and modernizes enterprise systems
• Work closely with Field Marketing to develop prospects and events
• Supports sales campaigns with the extended team of Rocket sales engineers, marketing and lab groups
• Ensure best-in-class customer sales satisfaction and reference-ability with our customers
• Meet revenue targets and strategic objectives, including growing the sales pipeline, creating territory plans
• Actively use Salesforce and maintain weekly, monthly and quarterly sales forecasts
• Work with management to negotiate pricing and contact terms
• Serve as a trusted advisor to customer business and IT leaders, aggressively shape opportunities early in the sales cycle
• Advance opportunities into profitable revenue growth for the company
• Demonstrate breadth and depth of knowledge in aligning the company's capabilities to business and IT priorities and positioning relative to competitors

Account Executive – Federal and Public Sector

Sales Operations Manager

• Provides sales leaders and reps with the learning materials, content, training, tools and resources to drive growth and success.
• Partners with business development, marketing and product specialists to develop and execute impactful, data-driven programs for transforming the sales process.
• Determines sales enablement priorities with key business stakeholders.
• Works with the leadership team to develop, execute, optimize and assess Rocket’s internal onboarding and internal/external sales enablement programs.
• Communicates enablement strategy, actions and results to stakeholders.
• Partners with marketing, sales, operations and business teams to identify opportunities to drive joint selling initiatives.
• Develops and executes these programs, and tracks and communicates progress to plan.
• Facilitates content creation and use with sales and marketing teams.
• Builds a trusted relationship with sales reps and managers, business development reps and marketing representatives.
• Serves as a liaison between sales, marketing and product teams and recommends best practice approaches.
• Uses performance data to identify knowledge or skill gaps across the sales team.
• Gathers and assembles educational content for ongoing training and relays feedback to continuously iterate on the enablement strategy.
• Maintains sales enablement software to ensure it’s easily accessible and is providing the capabilities sellers need.
• Works with sales operations colleagues to help ensure the CRM solution (SFDC) best supports the organization’s selling efforts.

Sales Enablement Manager

Product Manager

• The Senior Product Manager is responsible for product planning and assisting with marketing for selected products.
• This includes managing the product throughout its lifecycle, gathering and prioritizing requirements, clarifying the product vision, and working closely with Engineering and Sales to deliver winning products.
• It also includes working with Marketing and support to drive revenue and customer satisfaction.
• They will ensure that the product and marketing efforts support the overall business strategy and goals.
• They are responsible for education, championing and implementation of Product Management best practices throughout the organization.
• Partner with and support cross-functional teams with respect to requirements interpretation, product decisions, specification reviews, customer satisfaction issues, and scheduling.
• Gather and prioritize requirements with input from Customers, Support, Development and other market sources.
• Responsible for insight into the international competitive environment to ensure Rocket’s products are best positioned relative to our strategy.
• Spends time with customers gathering feedback to inform strategy.
• Represent the customer: build strong customer relationships, develop deep insights on evolving customer requirements, be the champion and voice of the customer, bring the customer's voice into the product development process.
• Collaborate with Engineering to develop and implement solutions to highly technical problems based on detailed knowledge of core product and platform technology.
• Be an expert on the domain, the market, and the trends.
• Evangelize our vision constantly so all stakeholders are aligned, have context and understand where we are going.
• Help to manage the roadmap: execute prioritized decisions to adjust based on engineering tradeoffs and customer feedback, own development of business cases to support proposed investment priorities.
• Work with third parties to assess partnerships and licensing opportunities.
• Brief internal sales force and business partners on product releases, lifecycle, and policies.

Senior Product Manager

• Manages the COBOL technology roadmap discussions with our ISV partners
• Supports sales campaigns to the ISV application teams and aligns with the extended team of Rocket sales engineers, marketing and lab groups
• Aligns existing and new contract terms to the ISV’s unique go-to-market sales approaches
• Ensure best-in-class customer sales satisfaction and reference-ability with our customers
• Meet revenue targets and strategic objectives, including growing the sales pipeline, creating territory plans
• Actively use Salesforce and maintain weekly, monthly and quarterly sales forecasts
• Work with management to negotiate pricing and contact terms
• Serve as a trusted advisor to customer business and IT leaders, aggressively shape opportunities early in the sales cycle
• Advance opportunities into profitable revenue growth for the company
• Demonstrate breadth and depth of knowledge in aligning the company's capabilities to business and IT priorities and positioning relative to competitors