Rocket Software

Project Manager

• Oversee the entire project lifecycle for large, high-risk, and often multi-region initiatives
• Define and document clear project scope and objectives, preventing scope creep
• Utilize Rocket’s project management framework to optimize workflows
• Act as the primary interface with customers, forging trust-based relationships
• Monitor project risks and proactively address any challenges
• Collaborate with internal and customer stakeholders to ensure clear communication
• Implement and continuously improve standardized policies, procedures, and best practices.

Senior Project Manager – Professional Services

Executive Assistant

• Provide end-to-end executive administrative support for the CMO, including complex and dynamic calendar management, prioritization, and proactive identification of conflicts or adjustments needed
• Provide calendar, travel, and expense management support to a few members of the marketing leadership team
• Prepare executives for each day by reviewing calendars in advance, confirming attendance, and ensuring meetings are necessary and appropriately resourced
• Manage internal and external communications with professionalism, confidentiality, and exceptional attention to detail
• Own all aspects of domestic and international travel, including itinerary creation, bookings, logistics, reservations, and contingency planning
• Coordinate multi-day offsites, leadership meetings, dinners, and events, ensuring flawless execution from planning through post-event follow-up
• Manage all travel and corporate card expenses with accuracy and timeliness—submitting reports within one week of trip completion
• Oversee purchase order creation, tracking, and reconciliation, ensuring accuracy across vendors and budgets
• Manage the Marketing department’s group credit card, including proactive monitoring, documentation, and issue resolution
• Partner with Finance and Procurement to maintain alignment on budget management, accruals, and monthly close needs
• Serve as a central coordination point for the Marketing Leadership Team—supporting agendas, materials, meeting logistics, presenters, and follow-ups
• Lead administrative planning for recurring events such as Town Halls, ensuring agendas, recognition moments, and presentations are thoughtfully curated and well organized
• Build strong cross-functional relationships with other EAs, the broader Marketing organization, and cross-company partners
• Maintain exceptional responsiveness via Teams, email, and mobile—particularly for real-time changes and urgent needs
• Communicate clearly, directly, and with warmth—reflecting the values and culture of the company
• Proactively notify of OOO time, schedule adjustments, and availability changes to maintain transparency and continuity.

Marketing

• Serve as the central point of coordination for all marketing project needs for the portfolio.
• Drive the execution of marketing deliverables, ensuring alignment with business needs and timelines.
• Maintain structured workflows for intake, prioritization, and project tracking.
• Communicate project timelines, status updates, and blockers proactively.
• Ensure smooth coordination between portfolio stakeholders and shared services.
• Support reporting on project impact and engagement metrics.

Solutions and Customer Marketing Manager

Solutions Engineer

• Partner closely with sales team to design and deliver security driven solutions.
• Translate complex business requirements into scalable architectures.
• Act as a trusted technical advisor, guiding customers through solution options.
• Develop compelling technical narratives that support sales strategies.
• Ensure solution feasibility, optimise performance, and align designs with best practices.
• Help shape account strategy and drive adoption of innovative security solutions.

Security Solutions Architect

• Provide services to customers (75%)
• Works on complex project scope with minimal direction from Customer/SI nominated representatives to accomplish assigned tasks.
• Contributes to design for specific deliverables and assists in the deployment of Rocket products
• Create proof of concept / proof of value technology analysis and pilots.
• Conduct external and internal technical presentations/trainings to peer groups.
• Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups.
• Applies own subject matter knowledge to solve a variety of common technical issues.
• Exercises independent judgment within defined practices and procedures to determine appropriate action
• Participates as part of a team and maintains good relationships with team members and customers.
• Team Leadership (25%)
• Ultimately accountable for Technical solution implementation for project.
• Leads a team and communicates project status and risks to all project stakeholders on behalf of the team.
• Use technical experience to give customer sound technical advice.
• Responsible for knowing the Architecture, versions, and requirements.
• Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources.
• Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution.
• Determine if change is a product defect or enhancement before communicating to customer.
• Responsible for estimating new requirements of Project and gaining Architect or Manager approval.
• Conducting or assigning code reviews.

Principal Customer Solutions Engineer

• Provide primarily post sales technical expertise during the installation, implementation and post-implementation servicing of company products
• Provide support to customer personnel and company sales staff by disseminating technical information on specific applications
• Provide pre-sales technical support through sales presentations and product demonstrations to sales staff, partners and prospects
• Work with our partner community to build their knowledge and independence around pre and post sales tasks
• Work with existing customer base to ensure best practices and customer satisfaction
• Develop in-depth conceptual and technical knowledge of Rocket product line including new releases, new products and interfaces
• Present and deliver highly technical presentations and training on products
• Ensure the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards
• Guide client in the set up and configuration of Rocket products and train customers in administration and use of the products

Senior Customer Solutions Engineer

Support Engineer

• Assist Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products
• Troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions
• Interact directly with various internal departments to facilitate customer request and troubleshoot product problems in a professional manner
• Analyze and summarize customer issues to prepare appropriate solutions/clarifications to respond to customers
• Track and document inbound support requests and ensure proper notation of customer requests or issues
• Maintain knowledge about assigned products and company services available
• Contributing to the Knowledge Base via Creating and Editing the Customer issues
• Actively participating in the escalation process fully documenting and aggressively pursuing solutions to critical issues
• Participating in the evaluation of new releases of products and report on performance, functionality and issues to R&D

Mainframe Support Engineer

Account Executive

• Sell a portfolio of infrastructure and application software that optimizes and modernizes enterprise systems.
• Work closely with Field Marketing to develop prospects and events.
• Lead sales campaigns with the extended team of Rocket sales engineers, marketing and lab groups.
• Ensure best-in-class customer sales satisfaction and reference-ability with our customers.
• Meets revenue targets and strategic objectives, including growing the sales pipeline, creating territory plans.
• Actively use Salesforce and maintain weekly, monthly and quarterly sales forecasts.
• Work with management to negotiate pricing and contact terms.
• Serve as a trusted advisor to customer business and IT leaders, aggressively shape opportunities early in the sales cycle.
• Advance opportunities into profitable revenue growth for the company.
• Demonstrate breadth and depth of knowledge in aligning the company's capabilities to business and IT priorities and positioning relative to competitors.
• Advocate for customer needs during sales cycle and in addressing any delivery issues.
• Research and understand each customer's industry and business, strategies and challenges.

• Develop and implement comprehensive strategic sales plans to achieve and surpass revenue targets for Rocket Software’s Enterprise Suite products within designated territories.
• Identify, qualify, and pursue new business opportunities with large enterprise clients, prioritizing both the acquisition of new logos and the expansion of relationships within existing accounts.
• Build and cultivate strong, long-term relationships with key decision-makers, influencers, and stakeholders at customer organizations, including frequent engagement with C-Suite executives.
• Leverage social media platforms to gain insights and access to key accounts and relationships.
• Conduct targeted product presentations, demonstrations, and solution workshops tailored to address customer needs and specific business challenges.
• Lead the negotiation and closing of complex, high-value deals, ensuring favorable terms and establishing long-term partnerships.
• Collaborate closely with Rocket Software’s product, marketing, and technical teams, leveraging the expertise of internal subject matter experts to meet customer requirements and deliver optimal solutions.
• Represent Rocket Software at industry events, conferences, and customer meetings to enhance brand visibility and thought leadership.

Strategic Account Executive

• Analyze, design, architect, and implement solutions that support Customers’ Digital Transformation journeys
• Responsible for solving complex technical issues, establishing patterns and practices, and setting standards for the modernization of mainframe legacy environments
• Help Customer and Systems Integrators design scalable, high availability application solutions
• Work as a technical leader alongside customer business, development and infrastructure teams
• Conduct proof of concept technology analysis and pilots
• Conduct customer presentations and internal presentations/trainings to peer groups
• Provide architectural guidance and recommendations necessary to promote successful Customer engagements worldwide
• Technical content composition and delivery: blogs, whitepapers, technical presentations at major conferences

Mainframe Modernization Solutions Architect

• Sell a portfolio of infrastructure and application software that optimizes and modernizes enterprise systems
• Work closely with Field Marketing to develop prospects and events
• Supports sales campaigns with the extended team of Rocket sales engineers, marketing and lab groups
• Ensure best-in-class customer sales satisfaction and reference-ability with our customers
• Meet revenue targets and strategic objectives, including growing the sales pipeline, creating territory plans
• Actively use Salesforce and maintain weekly, monthly and quarterly sales forecasts
• Work with management to negotiate pricing and contact terms
• Serve as a trusted advisor to customer business and IT leaders, aggressively shape opportunities early in the sales cycle
• Advance opportunities into profitable revenue growth for the company
• Demonstrate breadth and depth of knowledge in aligning the company's capabilities to business and IT priorities and positioning relative to competitors