Technical Support Engineer I

Rocket Software

Technical Support Engineer I for MV database products at Rocket Software. Providing customer support and contributing to QA and automation tasks across hybrid environments.

Posted 6/23/2026full-timeBentonville • 🇺🇸 United StatesMid-LevelSenior💰 $46,000 - $62,100 per yearWebsite

Tech Stack

Tools & technologies

LinuxPython

About the role

Key responsibilities & impact

Support global customers with deployment, configuration, and troubleshooting of MV database products
Perform root cause analysis on complex issues in live production environments
Take part in 24/7 on-call shifts, including nights, weekends, and holidays, to quickly respond to critical incidents
Assist the QA team with testing database patches and new releases
Write automation scripts (Python, Shell) for log analysis and internal testing
Read and debug C code to help identify bugs alongside senior engineers
Write technical documentation and knowledge base articles
Help integrate AI tools into support workflows

Requirements

What you’ll need

0–2 years in support, QA, or junior dev roles
CS/IT degree (or related)
Comfortable with Windows, Linux, and AIX
Basic C and Python skills
Interest in AI/LLMs
Familiarity with Git, Jira, and Agile practices

Benefits

Comp & perks

Unlimited Vacation Time as well as paid holidays and sick time
Health and Wellness coverage options for Rocketeers and dependents
Life and disability coverage
Fidelity 401(k) and Roth Retirement Savings with matching contributions
Monthly student debt benefit program
Tuition Reimbursement and Certificate Reimbursement Program opportunities
Leadership and skills training opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonShellCroot cause analysisautomation scriptinglog analysisdatabase configurationdatabase troubleshootingtechnical documentationQA testing

Soft Skills

problem-solvingcommunicationteam collaborationadaptabilityattention to detail

Certifications

CS degreeIT degree