Senior Technical Support Engineer – Enterprise Support, Linux, Database

Rocket Software

Senior Technical Support Engineer providing advanced Tier 3 support for complex customer environments. Driving customer success by troubleshooting intricate technical issues and mentoring junior engineers.

Posted 7/8/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformLinuxPerlPythonSQLUnix

About the role

Key responsibilities & impact

Diagnose, isolate, and resolve complex architectural, performance, and data integrity issues
Analyze and optimize complex SQL queries, database projections, and system configurations
Own critical, high-severity customer escalations from inception to resolution
Perform deep-dive post-mortem analyses on catastrophic failures
Champion the creation of technical documentation and best-practice guides
Mentor and coach Tier 1 and Tier 2 support engineers
Collaborate with R&D and Product Management on edge-case bugs and feature enhancements

Requirements

What you’ll need

Minimum of 5–10 years of experience in a dedicated Enterprise Technical Support or DBA role
Strong hands-on experience managing, maintaining, and troubleshooting Vertica clusters at scale
Expert-level knowledge of Linux/Unix operating systems
Exceptional proficiency in advanced SQL
Strong scripting skills (Bash, Python, or Perl)
Experience troubleshooting Vertica in cloud-native environments (AWS, GCP, Azure)
Solid understanding of enterprise networking concepts and database security protocols

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQL OptimizationDatabase ProjectionsSystem ConfigurationTechnical DocumentationPost-Mortem Analysis

Soft Skills

MentoringCollaborationProblem Solving