Customer Service Representative
Highmark Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Louisiana, Maryland, North Carolina, Pennsylvania, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $27 per hour
Job Level
Junior
About the role
- Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
- Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
- Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
- Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
- Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
- Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
Requirements
- Required High School Diploma/GED
- 1-3 years experience in customer service or call center environment
- Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
- Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceproblem solvingcommunicationanalysislisteningdocumentationindependenceefficiencytimelinessproduct knowledge
Certifications
High School DiplomaGED