Legal Marketing and Case Support Specialist
Job Duck
Client Support Specialist
Live Nation Entertainment
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Florida, Louisiana, Mississippi • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- This position delivers services to support the client’s day-to-day needs related to the use of ticketing systems and products.
- The CSS will be responsible for maintaining agreed upon service levels.
- They will follow-up as needed with national teams to ensure we are providing timely problem resolution.
- Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades.
- Develop and maintain excellent client relationships.
- Meet and exceed client service level agreements.
- Advise and assist with reporting.
- Coordinate upgrades and hardware replacements at client sites.
- Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions.
- Maintain customer contacts to enable accurate tracking and reporting.
- Provide high level marketing support on Ticketmaster no-cost solutions.
- Provide onsite event support and after hours office support (nights, weekend and potential for travel up to 10%).
- Remain current with new software/product releases for Host, Presence, AccessManager.
- Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting.
- Assist with client onboarding and ongoing maintenance.
- Act as the expert in all facets of Access Control products.
- Troubleshoot software and hardware issues – Archtics/Host/Presence/AM.
- Communicate across departments for resolution on Archtics server issues.
Requirements
- H.S. diploma or equivalent. BA/BS degree is preferred
- 1+ years experience with the Ticketmaster System and/or various ticketing system
- Overall awareness of the entertainment and sports business is important
- Box Office experience is a plus
- Knowledge of how TM departments impact on one another, and on outside clients is a plus
- Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred
- Archtics experience is preferred
- Strong Microsoft Word, Powerpoint and Excel skills
- Service oriented, with strong organizational and communication skills.
- Able to successfully handle multiple priorities.
Benefits
- HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- WEALTH : 401(k) program with company match, stock reimbursement program
- FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
- CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- OTHERS : Volunteer time off, crowdfunding match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Ticketmaster SystemPresenceAccessManagerArchticsREPGENreport creationtroubleshootingclient onboardinghardware replacementsoftware upgrades
Soft skills
service orientedorganizational skillscommunication skillsclient relationship managementproblem resolutiontrainingbest practices sharingmulti-taskingtimely follow-upoperational support
Certifications
H.S. diplomaBA/BS degree
