RAG - RecruitAGraduate

Customer Support & Operations Coordinator

RAG - RecruitAGraduate

contract

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 ZAR 12,000 - ZAR 13,000 per month

Job Level

Mid-LevelSenior

About the role

  • Deliver exceptional customer service by resolving booking and customer queries promptly
  • Manage online chat to answer questions and boost sales conversions
  • Document processes, solutions, and insights into a shared knowledgebase
  • Conduct research on potential clients to support the sales team with lead generation
  • Provide assistance to senior leadership, including the CEO, VP of Operations, Head of Sales, and Head of Finance

Requirements

  • Relevant completed qualification
  • Previous experience in customer support, operations, or sales coordination preferred
  • Strong command of English with excellent written communication skills
  • Passionate about customer service and exceeding expectations
  • Self-motivated and thrives in a remote work environment
  • Positive “can-do” attitude and ability to work well with a diverse team
  • Highly organised, dependable, and driven to succeed in a startup environment
  • Comfortable working remotely in EU, UAE, or UK hours
Benefits
  • Fully remote role
  • Opportunity to grow within a fast-paced startup
  • Work with a diverse, international team
  • Exposure to multiple areas of business operations

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer servicewritten communicationself-motivatedpositive attitudeteamworkorganizational skillsdependabilitydriven to succeed
Certifications
relevant qualification
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