Associate Customer Support Specialist
Fleetio
Customer Support & Operations Coordinator
RAG - RecruitAGraduate
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 ZAR 12,000 - ZAR 13,000 per month
Job Level
Mid-LevelSenior
About the role
- Deliver exceptional customer service by resolving booking and customer queries promptly
- Manage online chat to answer questions and boost sales conversions
- Document processes, solutions, and insights into a shared knowledgebase
- Conduct research on potential clients to support the sales team with lead generation
- Provide assistance to senior leadership, including the CEO, VP of Operations, Head of Sales, and Head of Finance
Requirements
- Relevant completed qualification
- Previous experience in customer support, operations, or sales coordination preferred
- Strong command of English with excellent written communication skills
- Passionate about customer service and exceeding expectations
- Self-motivated and thrives in a remote work environment
- Positive “can-do” attitude and ability to work well with a diverse team
- Highly organised, dependable, and driven to succeed in a startup environment
- Comfortable working remotely in EU, UAE, or UK hours
Benefits
- Fully remote role
- Opportunity to grow within a fast-paced startup
- Work with a diverse, international team
- Exposure to multiple areas of business operations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicewritten communicationself-motivatedpositive attitudeteamworkorganizational skillsdependabilitydriven to succeed
Certifications
relevant qualification
