Client Support Specialist
Ticketmaster
Customer Service Representative
Land O'Lakes, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Iowa, Minnesota, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $36 per hour
Job Level
JuniorMid-Level
About the role
- Establish and maintain effective customer relationships
- Act as a communication mechanism for the customer using strong communication skills, both written and verbal
- Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors
- Own customer accounts and manage all aspects of the customer support process
- Train and mentor other customer operation representatives (COR)
- Act as the liaison between customer service, sales, customers and manufacturing
- Execute best Order Management practices in accordance to our Standard Operating Procedures (SOP)
Requirements
- High School Diploma/GED
- 2+ Years of comparable Customer Service experience
- Proficient skills in Microsoft Office (Excel, Outlook, Word)
- Advanced skills in order management
- Effective communication skills, both written and verbal
- Solid knowledge of Sarbanes-Oxley (SOX) compliance
- Experience with Customer Relationship Management (CRM) for tracking customer call activity and Service requests for process improvement
- Mastery of COR I responsibilities, skills and abilities, key training requirements, etc.
- Bilingual preferred (English/Spanish)
Benefits
- medical
- dental
- vision
- PTO
- life & disability insurance
- education assistance
- a 401k
- a variety of well-being resources
- prorated PTO for part-time employees
- holiday pay for part-time employees
- employee development programs for part-time employees
- prorated education assistance for part-time employees
- a 401(k) for part-time employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementMicrosoft OfficeExcelOutlookWordCustomer Relationship Managementprocess improvementCOR I responsibilitiestrainingbilingual
Soft skills
communication skillscustomer relationship managementmentoringliaisoncustomer supportaccuracyproblem-solvingteamworkinterpersonal skillsorganizational skills
Certifications
High School DiplomaGED
