Land O'Lakes, Inc.

Customer Service Representative

Land O'Lakes, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Iowa, Minnesota, Wisconsin • 🇺🇸 United States

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Salary

💰 $24 - $36 per hour

Job Level

JuniorMid-Level

About the role

  • Establish and maintain effective customer relationships
  • Act as a communication mechanism for the customer using strong communication skills, both written and verbal
  • Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors
  • Own customer accounts and manage all aspects of the customer support process
  • Train and mentor other customer operation representatives (COR)
  • Act as the liaison between customer service, sales, customers and manufacturing
  • Execute best Order Management practices in accordance to our Standard Operating Procedures (SOP)

Requirements

  • High School Diploma/GED
  • 2+ Years of comparable Customer Service experience
  • Proficient skills in Microsoft Office (Excel, Outlook, Word)
  • Advanced skills in order management
  • Effective communication skills, both written and verbal
  • Solid knowledge of Sarbanes-Oxley (SOX) compliance
  • Experience with Customer Relationship Management (CRM) for tracking customer call activity and Service requests for process improvement
  • Mastery of COR I responsibilities, skills and abilities, key training requirements, etc.
  • Bilingual preferred (English/Spanish)
Benefits
  • medical
  • dental
  • vision
  • PTO
  • life & disability insurance
  • education assistance
  • a 401k
  • a variety of well-being resources
  • prorated PTO for part-time employees
  • holiday pay for part-time employees
  • employee development programs for part-time employees
  • prorated education assistance for part-time employees
  • a 401(k) for part-time employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order managementMicrosoft OfficeExcelOutlookWordCustomer Relationship Managementprocess improvementCOR I responsibilitiestrainingbilingual
Soft skills
communication skillscustomer relationship managementmentoringliaisoncustomer supportaccuracyproblem-solvingteamworkinterpersonal skillsorganizational skills
Certifications
High School DiplomaGED