Client Support Specialist
Ticketmaster
Contract Support Specialist
McKesson
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $54,800 - $91,300 per year
Job Level
JuniorMid-Level
About the role
- Champion the health and success of assigned strategic accounts by driving internal processes aligned with service level agreements and performance metrics
- Serve as a trusted, consultative partner and single point of contact for day-to-day contract activities across several large, high-impact accounts
- Build and maintain strong relationships with internal and external stakeholders—including Account Managers, Customers, GPOs, Suppliers, and Contract Administration teams—to ensure seamless coordination and support
- Proactively communicate account status, highlighting progress on GPO and contract connections, margin opportunities, and customer initiatives
- Deliver timely, high-quality resolutions by interpreting complex account issues and applying strategic solutions
- Navigate ambiguity and complexity with confidence, making informed decisions even when information is imperfect
- Secure and manage contract documentation, resolve eligibility issues, and ensure service expectations are consistently exceeded
Requirements
- 2+ years of relevant experience
- Minimum 2 years of experience in customer service, sales support, or contract administration
- Exceptional verbal and written communication skills
- Professional presence and confidence in all forms of communication
- Proven successful as a solutions provider and resolution expert
- Ability to analyze complex data and resolve issues efficiently
- Adaptable to change while efficiently managing competing priorities
- Intermediate to advanced Microsoft Excel skills (pivot tables, formulas, etc.)
- Strategic mindset with the ability to see both the big picture and the finer details
- Familiarity with Group Purchasing Organizations and contract processes preferred
- Experience with Salesforce and executive-level communication is a plus
- Bachelor’s degree or equivalent experience.
Benefits
- Competitive compensation package
- Opportunities for remote collaboration
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract administrationcustomer servicesales supportdata analysisMicrosoft Excelpivot tablesformulasstrategic solutions
Soft skills
communication skillsprofessional presenceproblem-solvingadaptabilitystrategic mindsetrelationship buildingdecision making
Certifications
Bachelor’s degree
