Rock-it Cargo

Operations Specialist – Sports Freight Forwarding and Logistics

Rock-it Cargo

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Salary

💰 CA$60,000 - CA$80,000 per year

Job Level

Mid-LevelSenior

About the role

  • Coordinate and manage end-to-end import/export processes to ensure timely movement of client goods across countries and regions
  • Provide exceptional customer service, promptly and professionally addressing client inquiries and concerns
  • Manage relationships with carriers, negotiate rates, and secure optimal shipping options for clients
  • Build and maintain strong relationships with ad hoc and larger assigned accounts to provide superior logistics service and develop client loyalty
  • Communicate and collaborate with clients and vendors to understand shipping requirements and provide tailored solutions
  • Prepare and process import/export documents (commercial invoices, packing lists, certificates of origin, customs declarations)
  • Coordinate with customs authorities to ensure compliance with import/export regulations and documentation
  • Proactively identify cost-saving opportunities and efficiency improvements; stay informed on trade regulation changes and industry trends
  • Resolve customs clearance or transportation issues such as delays, damages, losses, or disputes
  • Evaluate and optimize efficiency, quality, and cost-effectiveness of the shipping process and implement improvements
  • Collaborate with various departments including finance and customer service to ensure seamless operations
  • Participate in on-call weekend rotation as required

Requirements

  • 3-5 years’ experience ideal; no previous logistics experience is required if the candidate has the propensity to grasp operational processes and procedures
  • Enjoy and comfortable working in a customer service role
  • Advanced computer skills including programs such as Microsoft Excel, Smartsheet and Outlook
  • Must be open to change and an advocate for continuous improvement
  • Must be highly organized with the ability to multitask
  • Ability to work in a fast-paced and dynamic environment
  • Excellent communication skills
  • Must be results-oriented and willing to take ownership of all assigned projects
  • Team player with a positive attitude
  • Willingness to participate in rotation of on-call weekend responsibilities
  • Core hours 9AM-5PM; First Shift Monday-Friday schedule