Account Manager, Growth
Papaya Global
Property Insurance Supervisor
Valon
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $55,250 - $74,750 per year
Job Level
Mid-LevelSenior
About the role
- Manage the Property Insurance team and supervise day-to-day operations to ensure timely and accurate completion of tasks related to escrow, insurance lines, procurement, refunds, and delinquent payments
- Track homeowners insurance to ensure active policies on all accounts and timely payment of renewal policies
- Distribute and assign work based on workload and resources
- Provide ongoing training, conduct performance reviews, coaching, and develop team members
- Build out the property insurance team and operationalize new processes by creating training materials, SOPs, documenting best practices, and driving adoption
- Serve as internal subject matter expert for property insurance-related processes (Hazard, Wind, Flood)
- Perform quality checks and establish quality control protocols
- Liaise with third-party vendors and ensure escalations are handled timely and accurately
- Review, respond, and take corrective action for audits and reviews
- Drive process efficiencies and identify automation opportunities
- Lead other escrow responsibilities and projects as assigned by management.
Requirements
- Bachelor’s degree or equivalent experience and/or a combination of experience and certifications related to the industry
- 3+ years of experience at a mortgage servicing company in property insurance
- 1+ years of Supervisor or Manager experience
- Freddie Mac or Fannie Mae servicing experience preferred
- Vendor management experience preferred
- Excellent critical thinking and logical reasoning abilities
- Experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment
- Exceptional problem-solving skills and ability to implement solutions in a collaborative manner
- Excellent communication skills with all levels of internal and external management teams.
