Valon

Full-stack Engineer

• Responsible for learning new concepts and technologies quickly and apply them to challenging problems.
• Designing and building robust and extensible infrastructure to handle evolving and complex federal, state, and agency regulations.
• Dive deep to understand the inner workings of a highly complex industry.
• Work with Product and Design to define the best experience for our customers.

Software Engineer II

Supervisor

• Leads and manages end-to-end foreclosure functions to ensure the foreclosure portfolio is processed in compliance with all state and federal laws, while adhering to Investor, Insurer, Agency, and company guidelines.
• Proactively monitors and stays current with pending regulatory, statutory, and investor guideline changes that could impact foreclosure processes, ensuring timely implementation of necessary updates.
• Develops, enhances, and implements accurate and timely functional reporting to track key performance indicators (KPIs), measure efficiency, and identify areas for improvement.
• Oversees day-to-day internal and external relationships, establishing and monitoring service delivery, productivity, and quality standards with attorneys, vendors, and other business partners.
• Collaborates with key stakeholders across the organization, including Compliance, Risk, Bankruptcy, Loss Mitigation, and Loan Servicing, to drive continuous quality improvement and operational efficiencies.
• Translates the organization’s strategic direction, policies, and structural requirements into actionable plans that enhance foreclosure operations and mitigate risks.
• Identifies and recommends process improvement opportunities within the department and cross-functionally to streamline workflows and minimize risk exposure.
• Prepares and delivers updates, presentations, and performance reports to Senior Leaders and key stakeholders, providing insights on foreclosure trends, regulatory changes, and operational challenges.
• Ensures strict adherence to departmental and business policies while fostering a culture of compliance and accountability.
• Prioritizes and allocates workload effectively to meet critical deadlines and ensure timely and accurate resolutions for both internal and external partners.

Foreclosure Supervisor

Associate

• Report loan activity records accurately and on time to Investors.
• Perform monthly reconciliations in accordance with investor requirements.
• Maintain remittance schedules and ensure the timely delivery of funds.
• Apply amortization schedules to loan data for proper reporting.
• Collaborate with internal departments and understand the impact of servicing events on reporting.
• Utilize internally developed systems and tools in order to perform root cause analysis
• Use Excel (including VLOOKUPs, pivot tables, and basic formulas) and Google Workspace tools to manage reporting data.
• Other duties as assigned

Investor Reporting Associate

Support Engineer

• Serve as clients’ primary point of contact for all things requests, process updates, and troubleshooting.
• Monitor Valon’s Client Support inbox and coordinate across business units to address client needs according to relevant SLAs.
• Respond to written and verbal client inquiries.
• Document paths toward resolution in order to ensure efficiency in resolving similar future requests.
• Update relevant materials for monthly MBR meetings with clients and internal subject matter experts.
• Coordinate and manage end-to-end client onboarding processes.
• Develop scalable processes and templates in anticipation of further team and client-base growth.
• Manage all processes related to FNMA Loan Quality Connect.
• Coordinate in-person on-sites and assist with preparing relevant diligence materials and requests in advance.
• Other duties as assigned.

Client Support Analyst

Business Operations

• Serve as a primary administrator and subject matter expert for business-critical systems, including Zendesk, Qualtrics platforms, NICE CXone, DocuSign, and related operational tools.
• Lead system implementations, enhancements, and optimization initiatives from discovery through deployment.
• Partner with Operations, Product, Engineering, Compliance, and other stakeholders to translate business needs into scalable system solutions.
• Analyze operational workflows and proactively identify opportunities to automate processes, reduce manual effort, and improve employee efficiency.
• Own complex system configurations, integrations, permissions, routing logic, and business rules.
• Develop and maintain system documentation, process maps, governance standards, and training materials.
• Design and deliver reporting, dashboards, and business insights that support operational decision-making and executive visibility.
• Investigate and resolve escalated system issues while driving root cause analysis and long-term solutions.
• Establish and monitor system performance metrics, adoption trends, and service level expectations.
• Mentor junior team members and provide guidance on business systems best practices.
• Support change management efforts and facilitate stakeholder adoption of new processes and technologies.

Senior Business Systems Associate

Analyst

• Maintain, review, follow up, and ensure timely and accurate completion of all regularly scheduled steps, including outstanding/late steps, within the foreclosure tracking template on a daily basis.
• Obtain approval for and properly manage any outstanding or upcoming events/tasks, including, but not limited to, completing steps within deadlines and ensuring the accuracy of dates entered.
• Communicate with assigned attorneys/trustees via vendor tracking software regarding delays and/or pending inquiries.
• Utilize all applicable tools available to effectively manage the pipeline, system of record, and vendor tracking software.
• Ensures all attorney fees/costs and foreclosure costs are within Investor, Fannie Mae, Freddie Mac, FHA, VA, or USDA allowable fee schedules.
• Properly maintain the system of record and/or vendor tracking software to ensure proper notification/reporting to investors, clients, borrowers, state, and/or federal/government agencies during foreclosure.
• Review future and upcoming sales, no less than five days prior to the scheduling of the sale, to ensure all requirements are met.
• Dispose of and complete foreclosure sales and follow up on sale proceeds within respective judicial or non-judicial proceedings.
• Process all instructions for posting of funds within SLAs, ensuring timely and accurate instructions if/when funds or proceeds are received.
• Other duties as assigned

Default Analyst – Foreclosure

QA Engineer

• This position is responsible for conducting quality assurance reviews for the contact center agents, facilitating call calibration sessions, and resolving any complex quality assurance-related inquiries from leads and supervisors.
• Monitor and evaluate a variety of interactions–phone, chat, and email– within the contact center to ensure service meets all quality assurance standards.
• Identify departmental training, performance, and process improvement opportunities
• Develop and maintain thorough knowledge and understanding of the functional requirements of the call center, including the frequent and regular performance of front-line tasks
• Meet the required daily/weekly quota of QA audits.
• Responsible for completing Targeted Reviews as assigned.
• Foster positive working relationships with internal and external partners to ensure consistent quality standards.
• Performs other duties and special projects as assigned