Valon

QA Engineer

• This position is responsible for conducting quality assurance reviews for the contact center agents, facilitating call calibration sessions, and resolving any complex quality assurance-related inquiries from leads and supervisors.
• Monitor and evaluate a variety of interactions–phone, chat, and email– within the contact center to ensure service meets all quality assurance standards.
• Identify departmental training, performance, and process improvement opportunities
• Develop and maintain thorough knowledge and understanding of the functional requirements of the call center, including the frequent and regular performance of front-line tasks
• Meet the required daily/weekly quota of QA audits.
• Responsible for completing Targeted Reviews as assigned.
• Foster positive working relationships with internal and external partners to ensure consistent quality standards.
• Performs other duties and special projects as assigned

Senior Quality Assurance Specialist

Technical Program Manager

• Lead End-to-End Program Management: Own the planning, execution, and delivery of complex technical programs from conception through launch, including defining scope, setting timelines, and managing risks.
• Drive Cross-Functional Coordination: Facilitate effective communication and collaboration between multiple engineering teams, product managers, design, operations, and other stakeholders to ensure alignment and shared understanding.
• Optimize Development Processes: Identify and implement process improvements to enhance efficiency, predictability, and quality across the product development lifecycle.
• Manage Stakeholder Expectations: Proactively communicate program status, risks, and dependencies to all relevant stakeholders, ensuring transparency and alignment.
• Mitigate Risks and Resolve Issues: Identify potential roadblocks and actively work to resolve technical, operational, and organizational challenges that may impact program delivery.
• Define and Track Metrics: Establish clear success metrics for programs and regularly track progress, providing data-driven insights to inform decision-making.
• Contribute to Team Growth: As our second TPM, you'll have a unique opportunity to help define the vision, strategy, and best practices for the TPM function at Valon.

Security Engineer

• Design and support end-to-end lifecycle of workforce identity systems including identity automation, access management, and least-privilege enforcement across internal systems
• Support design of secure identity design patterns for product teams building on ValonOS
• Manage and evolve Valon's IdP in conjunction with IT including SSO integrations, MFA policies, conditional access rules, and directory synchronization
• Define and enforce RBAC and group-based access policies for internal applications, cloud environments, and development tooling
• Support privileged access management (PAM) for internal infrastructure in conjunction with Engineering teams
• Design and build AI-assisted workflows that automate and accelerate core IAM operations
• Evaluate AI risks across IAM pipelines, ensuring appropriate security controls around data exposure, prompt injection and other threats
• Collaborate with Product, Engineering, Data, Compliance, Legal, and other teams to identify and drive mitigation for data security risks
• Support other operational and on-call duties such as vulnerability management, regulatory compliance (SOC 2, CCPA, NYDFS, FTC), policy development, incident response and security reviews.

Senior Security Engineer, Identity & Access Management

• Define and evolve product security architecture for Valon’s multi-tenant SaaS platform
• Support secure implementation of customer-facing security capabilities in conjunction with Engineering (e.g., authentication / authorization models, identity integration, access controls, audit and logging, encryption / key management)
• Build and maintain security reference architectures and standardized secure design patterns for product teams
• Lead threat modeling, security design and code reviews for new features, services, and major architectural changes
• Design and build AI-assisted workflows that automate and accelerate product security areas
• Evaluate AI risks across internal and external applications
• Collaborate with Product, Engineering, Data, Compliance, Legal, and other teams to identify and drive mitigation for product and data security risks
• Support vulnerability triage, remediation strategy, and root cause analysis for product security issues
• Support security compliance and regulatory needs (e.g., SOC 2, CCPA, NYDFS, FTC), including customer-facing security discussions and due diligence
• Develop, implement, and enforce security policies, standards, and procedures
• Support operational activities including security advisory and consultative reviews, incident response, issue remediation, and other security processes

Senior Product Security Engineer – Customer Platform

• Manage and expand Valon's security and privacy compliance program across key frameworks and regulations (e.g., SOC 2, NYDFS Cybersecurity Regulation, FTC Safeguards Rule, CCPA and evolving regulations)
• Build and scale modern Security GRC capabilities that leverage AI-enabled tools and processes, reducing manual overhead while optimizing risk and compliance operations
• Support AI security standards development and risk processes
• Design, develop and monitor technical security controls
• Lead audit preparation and management
• Maintain and evolve Valon's risk management practices; facilitate risk assessments across teams and track remediation of identified issues to closure
• Develop, publish, and maintain security policies, standards, and procedures in partnership with IT, Engineering and Legal
• Build and mature Valon's Data Governance program including secure data handling practices
• Enhance BC/DR risk management practices and processes
• Partner with Engineering and Product to assess security compliance implications of new features, infrastructure changes, and data flows
• Manage security compliance, regulatory requirements, and customer-facing due diligence, while supporting operational security activities including advisory reviews, incident management, and issue remediation

Head of Security, GRC

Attorney

• Own legal intake and triage.
• Run compliance program operations.
• Rebuild contract operations.
• Run policy and approvals.
• Implement and operate the data retention program.
• Build Legal's AI infrastructure.
• Drive audits, due diligence, and regulatory exams.
• Codify the playbook.

Senior Legal Ops Manager

Product Designer

• Lead end-to-end design of foundational platform capabilities, reusable patterns, and our design system, enhancing usability and accelerating product development across the organization.
• Contribute to product strategy, bringing a strong user-centered perspective and helping the team identify the most important initiatives to work on and why.
• Drive deep user understanding through quantitative and qualitative research—serving the needs of mortgage servicing operators, deployment strategists, and technical teams alike.
• Partner closely with cross-functional partners and other internal product teams to identify shared requirements and deliver generalized tools and systems that solve for broad use cases, reduce redundancy, and promote consistency.
• Mentor designers and cross-functional partners, fostering a culture of collaboration and continuously raising the bar for product quality and craft.

Staff Product Designer – Product Infrastructure

Full-stack Engineer

• Responsible for learning new concepts and technologies quickly and apply them to challenging problems.
• Designing and building robust and extensible infrastructure to handle evolving and complex federal, state, and agency regulations.
• Dive deep to understand the inner workings of a highly complex industry.
• Work with Product and Design to define the best experience for our customers.

Software Engineer

Customer Support

• Provide administrative support for audits and exams, including tracking requests and deadlines
• Assist in gathering, organizing, and submitting documentation for audit and exam requests
• Maintain trackers for audit findings, requests, and remediation status
• Support follow-ups with internal stakeholders to ensure timely responses
• Help log and organize incoming audit and exam questions
• Assist in preparing materials for audits, exams, and internal reviews
• Perform data entry and documentation updates in internal systems (e.g., Jira or similar tools)
• Support the team with general coordination and process-related tasks
• Other duties as assigned

Senior Quality Assurance Specialist

Technical Program Manager

Senior Security Engineer, Identity & Access Management

Senior Product Security Engineer – Customer Platform

Head of Security, GRC

Senior Legal Ops Manager

Staff Product Designer – Product Infrastructure

Software Engineer

Audit and Exam Support Specialist

Senior Quality Assurance Specialist