Valon

Analyst

• Monitor bankruptcy loans throughout the lifecycle to ensure timely progression and compliance of all chapters
• Manage a pipeline of bankruptcy loans, prioritizing tasks to meet required timelines
• Oversee and coordinate activities performed by bankruptcy counsel
• Track and enforce attorney timelines and service level expectations (SLAs)
• Review and validate key filings, including Proofs of Claim and Motions for Relief
• Perform quality control reviews to ensure accuracy of attorney actions and loan treatment
• Identify and escalate risks, delays, or compliance concerns to appropriate stakeholders
• Handle client-specific requirements and exception-based bankruptcy cases
• Maintain accurate loan data and ensure proper system updates related to bankruptcy activity
• Other duties as assigned

Analyst – Bankruptcy

Infrastructure Engineer

• Set technical direction for cloud infrastructure at Valon, defining the architecture, standards, and roadmap for compute, storage, databases, and networking.
• Lead the design and execution of complex, cross-cutting infrastructure initiatives—from new data store adoption to novel deployment architectures for enterprise customers.
• Own the reliability, scalability, and security posture of Valon’s production infrastructure, driving systemic improvements across the stack.
• Serve as a key technical partner to engineering leadership, product, and operations—translating business requirements into infrastructure strategy and ensuring alignment across teams.
• Drive architectural decisions through design docs, RFCs, and technical reviews, setting a high bar for rigor and clarity.
• Mentor and elevate the team through code reviews, design guidance, and active knowledge sharing, raising the overall technical bar.
• Contribute to incident response and on-call, using incidents as opportunities to drive meaningful reliability improvements.
• Identify and advocate for long-horizon infrastructure investments that position Valon for the next phase of scale and customer growth.

Staff Cloud Infrastructure Engineer

• Design, build, and operate core cloud infrastructure across compute, storage, databases, and networking layers.
• Own and improve the reliability, scalability, and security of Valon’s production systems as we scale to support major enterprise deployments.
• Evaluate, adopt, and operationalize new infrastructure technologies (e.g., Vitess, Clickhouse, Redis) to meet evolving product and scale requirements.
• Collaborate with product engineering, platform, and operations teams to define infrastructure solutions that unlock product innovation and operational efficiency.
• Participate in on-call rotations and incident response, driving improvements to system observability, alerting, and reliability practices.
• Contribute to architectural decisions and technical strategy for the platform, with an emphasis on pragmatic, well-reasoned trade-offs.
• Mentor teammates through code reviews, design discussions, and knowledge sharing.

Senior Cloud Infrastructure Engineer

Product Designer

• Lead end-to-end design for a core mortgage servicing product area, from early discovery through launch and iteration.
• Collaborate closely with cross-functional partners to deliver user-centered solutions in a fast-paced, agile environment.
• Simplify complex workflows and translate regulatory and operational requirements into intuitive, elegant experiences for homeowners and servicing professionals.
• Contribute to product strategy by bringing a deep understanding of user needs, informed by both qualitative and quantitative research.
• Provide feedback to other designers and cross-functional partners, fostering a culture of collaboration and continuously raising the bar for product quality and craft.

Product Designer II, Servicing

Security Operations

• Manage and optimize security tools such as email security, DLP, SIEM, IDS/IPS, EDR, threat intelligence platforms, and other tooling
• Design and implement AI-enabled workflows to scale enterprise security and threat operations
• Monitor and manage security alerts and incidents, analyze data, and respond to security events
• Conduct in-depth analysis of security events and vulnerabilities to identify root causes and recommend corrective actions
• Assist in vulnerability assessments and penetration testing activities including remediating security vulnerabilities
• Collaborate with other teams to ensure the effective integration of security controls across the organization including IT infrastructure and applications
• Develop, implement, and enforce security policies, standards, and procedures to ensure the confidentiality, integrity, and availability of systems and data
• Support operational activities including security reviews, vendor security, issue remediation, security awareness and training, and other processes
• Support audit and compliance activities for various security domains

Senior Security Operations Engineer

• Prepare accurate Loan Estimates and deliver required disclosures to Valon loan applicants in compliance with regulatory guidelines
• Process loan dispositions in accordance with established compliance policies and procedures
• Order and manage third-party services essential to loan production, including appraisals, title work, and required verifications
• Coordinate the seamless transfer of loans from Sales to Processing to ensure a smooth and positive borrower experience
• Provide administrative support to Lending Management, including general Setup Desk responsibilities
• Other duties as assigned

Desk Analyst

QA Engineer

• Run a structured issue intake + triage workflow: client report → scoping questions → impact analysis → RCA → fix plan → validation → closeout.
• Communicate with clients clearly and consistently: acknowledge receipt, gather details, provide status updates, explain impact and timelines, and document outcomes.
• Investigate reported issues using system artifacts (config, logs, event history, screenshots, data exports) to determine whether the issue is product behavior, configuration, misuse, or misunderstanding.
• Perform impact analysis: identify who/what is affected, severity, timeframe, and any downstream reporting or operational implications for the client.
• Produce crisp internal writeups: problem statement, reproduction steps, evidence, hypothesis, root cause, decision log, and recommended remediation.
• Translate findings into actionable product requirements and work items for Product/Engineering (acceptance criteria, edge cases, risk notes).
• Coordinate fix delivery with cross-functional stakeholders (Product, Engineering, Support/CS, Compliance leadership), keeping cycle time and clarity high.
• Design test plans and test evidence for fixes (before/after proof, scenario coverage, regression checklist).
• Expand automated regression coverage over time (API tests, scripted tests, data-driven test cases); use AI-assisted test generation to propose edge cases and synthetic scenarios without hype.
• Track trends in issues (recurrence, root causes, time-to-close), and recommend targeted quality improvements to reduce repeat volume.
• Stay apprised of new and updated mortgage servicing regulations across federal, state, and investor/GSE sources; maintain an internal change log with effective dates and key obligations.
• Triage potential changes as they emerge: assess applicability by product area and client segment, identify urgency, and flag ambiguous interpretations for escalation.
• Perform structured impact analyses for each relevant change, including workflow impacts, data and reporting impacts, operational dependencies, client configuration considerations, and residual risk.
• Partner with Product and Engineering to translate regulatory changes into clear requirements, scope options, and a pragmatic change plan (milestones, owners, testing approach, and timeline).

Quality Assurance and Compliance Analyst

Claims Specialist

• Compiles and prepares a claims package, including all invoices and documents needed to prepare the claim.
• Identifies and escalates any missing documents and/or invoices needed to support all corporate and escrow advances.
• Prepare and file the claim accurately within the correct internal/investor/government system to request reimbursement.
• Respond to and resolve all suspended claims, including investor/insurer requests for information/documentation timely.
• Reconcile claim funds and expenses written off to ensure all claimable amounts have been filed
• Escalate to claims management all problems involving claims that are at risk of being denied/curtailed, or cannot be filed timely.
• Work to provide user feedback on current systems to the product and engineering team.
• Other duties as assigned.

Claims Analyst

Underwriter

• The Underwriter plays an integral part in reviewing and implementing loss mitigation workout options within the Mortgage Assistance business unit. Under the general supervision of the Mortgage Assistance Manager, the Underwriter will be responsible for reviewing mortgage assistance applications and managing a caseload of files, including all steps necessary from application to modification.
• This position will have a basic understanding of mortgage servicing and provide support to the Underwriting team.
• Review customer documentation in accordance with Regulation X (30 calendar days) to determine if the homeowner qualifies for a loss mitigation option; report information to the investor, client, and insurer.
• Order and review BPO/AVM/appraisal as applicable.
• Calculate income, expenses, and escrow advances in accordance with departmental and investor/insurer/client guidelines.
• Accurately and timely update template steps and system notes to reflect the current status of the file.
• Order and review title searches as applicable.
• Review and implement according to an investor, client, and insurer for loan modifications, forbearances, and repayment terms, short sales, and deeds in lieu.
• For short sales, review marketing strategies, listing history, and offer activity.
• Handle counter offers in accordance with departmental procedures and investor/insurer/client guidelines.
• Request and follow up on foreclosure holds as necessary.
• Submit loss mitigation requests to the investor/client/MI for approval as required.
• Decline files as directed in accordance with departmental procedures as set forth by investor/client/investor/insurer guidelines and send an appropriate denial letter if the homeowner does not qualify for a workout option.
• Prepare and send trial period documents, forbearance plan documents, repayment plan agreements, short sale approval, closing letters, and decline letters as needed.
• Contact homeowners and real estate agents to provide the status of files
• Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys.
• Complete 2nd Look/QA process to ensure compliance with investor/insurer/client guidelines.
• Work in conjunction with vendors to oversee the generation and compliance of modification, short sale, and deed-in-lieu-of foreclosure documentation.
• Additional duties may be assigned.

Analyst – Mortgage Assistance Underwriting

Manager

• Lead and manage a team of Loss Mitigation back-office professionals, including processors, underwriters, and closers
• Set clear performance expectations, KPIs, and service-level standards
• Coach, mentor, and develop team members to drive high performance and career growth
• Oversee end-to-end workflow for loss mitigation processing, underwriting, and closing
• Ensure timely and accurate review of hardship applications and supporting documentation
• Identify process gaps and drive continuous improvement initiatives
• Promote a culture of compliance and risk awareness within the team
• Review daily control reports for accuracy, proper documentation, and timely turnaround

Mortgage Assistance Manager – Loss Mitigation

Business Intelligence Analyst

• Complete daily and monthly reporting for investors within the SLA timelines.
• Perform reconciliation, root cause analysis and resolution of daily rejects or edits between Valon’s servicing platform and the investor’s expected values.
• Review and remit funds to investors and clients within the SLA’s
• Assist in the completion of client billing every month
• Execute and problem-solve in day-to-day operations for Investor Reporting
• Collaborate with other servicing departments in building or improving cross-departmental tasks.
• Assist with audits by providing required documentation or research as requested.
• Provide feedback on existing processes and process changes to improve the efficiency of operations.
• Collaborate with the Product Managers and the Engineering team to successfully implement new products or improvements to existing products.
• Scope upcoming changes from the GSEs and determine impacts on the system and operational processes.

GNMA Investor Reporting Analyst

Artificial Intelligence

• Run the engagement, end to end.
• Turn ambiguity into action.
• Build AI solutions yourself.
• Manage organizational change.
• Capture context that compounds.
• Shape a new function.

AI Product Strategist, New Ventures

Operations

• Provide senior-level oversight for hazard insurance, flood insurance, force-placed insurance, loss drafts, and PMI/MIP servicing activities across the portfolio.
• Ensure end-to-end execution integrity from onboarding through payoff, including policy tracking, premium disbursements, coverage validation, claims, refunds, and reconciliations.
• Establish and maintain clear ownership, SLAs, and escalation paths across all insurance workstreams.
• Ensure compliance with investor, insurer, and regulatory requirements (FNMA, FHLMC, GNMA, FHA, VA, USDA, state and federal regulations).
• Own audit readiness, investor exam responses, remediation plans, and ongoing control validation.
• Proactively identify and mitigate insurance-related risk exposure, including uninsured/underinsured properties, incorrect flood zones, force-placed errors, MI lapses, and loss draft leakage.
• Own performance management for insurance vendors, including flood determination, force-placed insurance providers, loss draft administrators, MI providers, and related third parties.
• Define and enforce vendor SLAs, KPIs, scorecards, and escalation protocols.
• Lead vendor governance forums, issue remediation, and cost optimization efforts.
• Lead and develop managers and supervisors across insurance operations functions.
• Set clear expectations around ownership, accountability, and “trust but verify” execution.
• Drive consistent performance management, capacity planning, and talent development aligned to growth objectives.
• Standardize and document SOPs, controls, and operating procedures across all insurance functions.
• Partner with Product, Engineering, Analytics, and Compliance to automate workflows, improve data integrity, and reduce manual touchpoints.
• Use metrics and dashboards to monitor performance, surface risk, and drive informed decision-making.
• Minimize borrower harm, avoidable fees, and insurance-related complaints through proactive oversight and issue resolution.
• Drive cost-to-service discipline, including force-placed premium controls, loss draft leakage reduction, and vendor cost management.
• Partner cross-functionally to resolve complex borrower escalations and investor-sensitive issues.

Senior Manager, Insurance Operations – Property & Mortgage Insurance

Security Engineer

• Define and evolve product security architecture and strategy for Valon’s multi-tenant SaaS platform
• Architect and guide secure implementation of customer-facing security capabilities in conjunction with Engineering (e.g., authentication / authorization models, identity integration, access controls, audit and logging, encryption / key management)
• Build and maintain security reference architectures and standardized secure design patterns for product teams
• Lead threat modeling, security design and code reviews for new features, services, and major architectural changes
• Collaborate with Product, Engineering, Data, Compliance, Legal, and other teams to identify and drive mitigation for product and data security risks
• Support vulnerability triage, remediation strategy, and root cause analysis for product security issues
• Support security compliance and regulatory needs (e.g., SOC 2, CCPA, NYDFS, FTC), including customer-facing security discussions and due diligence
• Develop, implement, and enforce security policies, standards, and procedures
• Support operational activities including security advisory and consultative reviews, incident response, issue remediation, and other security processes