Valon

Manager

• Lead and manage a team of Loss Mitigation back-office professionals, including processors, underwriters, and closers
• Set clear performance expectations, KPIs, and service-level standards
• Coach, mentor, and develop team members to drive high performance and career growth
• Oversee end-to-end workflow for loss mitigation processing, underwriting, and closing
• Ensure timely and accurate review of hardship applications and supporting documentation
• Identify process gaps and drive continuous improvement initiatives
• Promote a culture of compliance and risk awareness within the team
• Review daily control reports for accuracy, proper documentation, and timely turnaround

Mortgage Assistance Manager – Loss Mitigation

Business Intelligence Analyst

• Complete daily and monthly reporting for investors within the SLA timelines.
• Perform reconciliation, root cause analysis and resolution of daily rejects or edits between Valon’s servicing platform and the investor’s expected values.
• Review and remit funds to investors and clients within the SLA’s
• Assist in the completion of client billing every month
• Execute and problem-solve in day-to-day operations for Investor Reporting
• Collaborate with other servicing departments in building or improving cross-departmental tasks.
• Assist with audits by providing required documentation or research as requested.
• Provide feedback on existing processes and process changes to improve the efficiency of operations.
• Collaborate with the Product Managers and the Engineering team to successfully implement new products or improvements to existing products.
• Scope upcoming changes from the GSEs and determine impacts on the system and operational processes.

GNMA Investor Reporting Analyst

Artificial Intelligence

• Run the engagement, end to end.
• Turn ambiguity into action.
• Build AI solutions yourself.
• Manage organizational change.
• Capture context that compounds.
• Shape a new function.

AI Product Strategist, New Ventures

Operations

• Provide senior-level oversight for hazard insurance, flood insurance, force-placed insurance, loss drafts, and PMI/MIP servicing activities across the portfolio.
• Ensure end-to-end execution integrity from onboarding through payoff, including policy tracking, premium disbursements, coverage validation, claims, refunds, and reconciliations.
• Establish and maintain clear ownership, SLAs, and escalation paths across all insurance workstreams.
• Ensure compliance with investor, insurer, and regulatory requirements (FNMA, FHLMC, GNMA, FHA, VA, USDA, state and federal regulations).
• Own audit readiness, investor exam responses, remediation plans, and ongoing control validation.
• Proactively identify and mitigate insurance-related risk exposure, including uninsured/underinsured properties, incorrect flood zones, force-placed errors, MI lapses, and loss draft leakage.
• Own performance management for insurance vendors, including flood determination, force-placed insurance providers, loss draft administrators, MI providers, and related third parties.
• Define and enforce vendor SLAs, KPIs, scorecards, and escalation protocols.
• Lead vendor governance forums, issue remediation, and cost optimization efforts.
• Lead and develop managers and supervisors across insurance operations functions.
• Set clear expectations around ownership, accountability, and “trust but verify” execution.
• Drive consistent performance management, capacity planning, and talent development aligned to growth objectives.
• Standardize and document SOPs, controls, and operating procedures across all insurance functions.
• Partner with Product, Engineering, Analytics, and Compliance to automate workflows, improve data integrity, and reduce manual touchpoints.
• Use metrics and dashboards to monitor performance, surface risk, and drive informed decision-making.
• Minimize borrower harm, avoidable fees, and insurance-related complaints through proactive oversight and issue resolution.
• Drive cost-to-service discipline, including force-placed premium controls, loss draft leakage reduction, and vendor cost management.
• Partner cross-functionally to resolve complex borrower escalations and investor-sensitive issues.

Senior Manager, Insurance Operations – Property & Mortgage Insurance

Security Engineer

• Define and evolve product security architecture and strategy for Valon’s multi-tenant SaaS platform
• Architect and guide secure implementation of customer-facing security capabilities in conjunction with Engineering (e.g., authentication / authorization models, identity integration, access controls, audit and logging, encryption / key management)
• Build and maintain security reference architectures and standardized secure design patterns for product teams
• Lead threat modeling, security design and code reviews for new features, services, and major architectural changes
• Collaborate with Product, Engineering, Data, Compliance, Legal, and other teams to identify and drive mitigation for product and data security risks
• Support vulnerability triage, remediation strategy, and root cause analysis for product security issues
• Support security compliance and regulatory needs (e.g., SOC 2, CCPA, NYDFS, FTC), including customer-facing security discussions and due diligence
• Develop, implement, and enforce security policies, standards, and procedures
• Support operational activities including security advisory and consultative reviews, incident response, issue remediation, and other security processes

Staff Product Security Engineer – Customer Platform

Insurance

• Monitor insurance coverage on all properties within the mortgage portfolio to ensure compliance with investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA).
• Review and verify hazard insurance documents for completeness, accuracy, and appropriate coverage amounts.
• Track and process insurance renewals, cancellations, and reinstatements.
• Disburse hazard insurance premiums from escrow accounts in a timely manner.
• Coordinate force-placed insurance when borrower-provided coverage lapses, ensuring compliance with applicable laws.
• Respond to borrower inquiries regarding insurance coverage, disbursements, and escrow accounts.
• Work closely with insurance companies, agents, and vendors to resolve discrepancies and update records.
• Maintain accurate records of insurance policies and track status in the servicing system.
• Support the escrow analysis process with up-to-date insurance premium data.
• Collaborate with Loss Draft and Claims departments on insurance claim-related issues.
• Assist in audits and regulatory reporting as required.
• Other duties as assigned

Mortgage Hazard Insurance Specialist

Analyst

• Maintain, review, follow up, and ensure timely and accurate completion of all regularly scheduled steps, including outstanding/late steps, within the foreclosure tracking template on a daily basis.
• Obtain approval for and properly manage any outstanding or upcoming events/tasks, including, but not limited to, completing steps within deadlines and ensuring the accuracy of dates entered.
• Communicate with assigned attorneys/trustees via vendor tracking software regarding delays and/or pending inquiries.
• Utilize all applicable tools available to effectively manage the pipeline, system of record, and vendor tracking software.
• Ensures all attorney fees/costs and foreclosure costs are within Investor, Fannie Mae, Freddie Mac, FHA, VA, or USDA allowable fee schedules.
• Properly maintain the system of record and/or vendor tracking software to ensure proper notification/reporting to investors, clients, borrowers, state, and/or federal/government agencies during foreclosure.
• Review future and upcoming sales, no less than five days prior to the scheduling of the sale, to ensure all requirements are met.
• Dispose of and complete foreclosure sales and follow up on sale proceeds within respective judicial or non-judicial proceedings.
• Process all instructions for posting of funds within SLAs, ensuring timely and accurate instructions if/when funds or proceeds are received.
• Other duties as assigned

Default Analyst – Foreclosure

• Ensure end-to-end Bankruptcy handling for Chapter 7 and Chapter 13 Bankruptcy cases
• Ensure assigned bankruptcy loans are handled in accordance with Company policies and procedures, client and investor guidelines, state laws, the Federal Bankruptcy Code, and regulating agencies
• Perform timely follow-up with attorneys on critical steps and request referrals on delinquent bankruptcies and status updates
• Respond to attorney inquiries for additional information and escalate as needed
• Audit attorney plan reviews and confirm appropriate action is being taken by bankruptcy counsel
• Handle more complex tasks and manual calculations of figures. Verifies/researches borrower payment history and resolves payment posting discrepancies, insurance validation, and tax advances
• Audit and review Motions for Relief, Agreed Orders, and Notices of Default for accuracy and thoroughness, and coordinate corrections as necessary on any Bankruptcy Chapters
• Review and execute signature-required documents for court proceedings
• Release loans to Production and/or Foreclosure upon termination of the Bankruptcy stay
• Other duties as assigned

Bankruptcy Analyst

Cloud Engineer

• Lead a team of 5+ engineers focused on infrastructure and platform tooling.
• Own technical strategy, planning, and execution for core platform initiatives, with an emphasis on scalability, reliability, and security.
• Act as a strong technical mentor and hands-on contributor when needed—guiding architecture, writing code, and debugging systems.
• Collaborate with stakeholders across engineering, product, and operations to build infrastructure that unlocks product innovation and operational excellence.
• Establish and evolve engineering processes for continuous improvement, velocity, and quality.
• Invest in recruiting and developing engineering talent through coaching, mentorship, and ongoing feedback (including 360 feedback).
• Promote a high-agency, high-accountability team culture with a bias for action and clear communication.
• Advocate for technical excellence and pragmatic decision-making, grounded in deep system knowledge.

Engineering Manager – Platform, Cloud Infrastructure

Engineering Manager

• You are responsible for ensuring the successful business outcomes of your team.
• Partner with product managers, designers, and operations to develop and successfully execute the R&D strategy to solve business problems that directly impact homeowners.
• Build and develop an incredibly talented team of driven, high performing engineers.
• Set a high standard for your team with strong technical leadership, guidance, and mentorship. This is a hands-on role that will require some coding and architecture design.
• Define and evangelize new processes to make your team more effective and deliver an outsized impact.
• Push for continuous improvements and innovation using data-driven decisions.
• Partner with other engineering leaders to build a cohesive engineering culture and direction for Valon overall.

Product Operations

• Act as the primary interface between customers and R&D, understanding how users interact with ValonOS in production.
• Translate real-world user behavior and feedback into structured insights that inform product requirements and roadmap planning.
• Identify patterns in issues, surfacing product gaps and opportunities early to Product Managers.
• Investigate and resolve customer-reported issues in partnership with Engineering and FDA.
• Validate product functionality across product areas using data, SQL queries, logs, and internal tooling.
• Maintain high-quality issue definitions that improve product engineering’s ability to respond quickly and accurately.
• Play a key role in the release process: coordinating alpha testing, collecting usability insights, and ensuring readiness for broader rollout.
• Communicate release changes to customers and support training on new features for smooth adoption.
• Partner with Product to refine release notes, customer-facing documentation, and help-center content.

Product Operations Associate

Implementation Specialist

• Own the plan of record for an enterprise deployment
• Drive execution to timeline
• Be the main client touchpoint
• Orchestrate cross‑functional teams
• Manage scope and change
• Land enablement and adoption
• Run executive cadence
• Contribute to the playbook

Implementation Manager

• Design and evolve the core Product Operations frameworks that allow Valon to learn from production at scale, including user acceptance testing, data migration testing, etc.
• Identify structural gaps in how product insights are captured, prioritized, and acted on, and create durable mechanisms that work across teams and product areas.
• Operate horizontally across ValonOS, focusing on cross-cutting patterns rather than isolated customer or feature-level issues.
• Lead investigation of complex, ambiguous, or recurring issues that span multiple teams, going beyond symptom-level fixes to systemic root causes.
• Partner with Engineering and FDA to improve issue definition, incident response, and long-term prevention.
• Own and refine how Valon validates product readiness and learns from releases through alpha testing, rollout feedback, and post-launch analysis.
• Act as a senior systems-level partner to Product and Engineering, translating real-world usage, operational complexity, and regulatory nuance into clear product implications.
• Synthesize signals across customers, data, and incidents to surface risks and opportunities that inform roadmap and prioritization decisions.
• Operate as a force multiplier by creating artifacts, documentation, and processes that raise the bar for product quality and decision-making across the organization.

Product Operations Manager

Marketing Analyst

• Manage the daily rate lock workflow by processing initial lock requests, changes, and extensions in Valon’s LOS, pricing tools, and investor portals in line with lock policies and investor guidelines.
• Monitor internal and investor lock expiration reports to identify upcoming expirations, proactively notify Loan Officers and LO managers, and coordinate appropriate actions to minimize fallout and extension costs.
• Track and manage items in the secondary marketing task dashboard, ensuring lock-related tasks are prioritized, assigned, and completed within established turnaround times.
• Lock loans and submit updates with specific investors, ensuring accurate pricing, product selection, and terms based on investor programs and documentation.
• Review and route lock extension requests, coordinating with the Secondary Marketing Manager to determine whether extensions are appropriate, whether fees apply, and ensuring timely updates with investors.
• Intake, log, and route pricing exception requests; support the review and documentation of decisions, and communicate outcomes back to sales in a clear and consistent manner.
• Update and maintain accurate records of all locks, changes, and extensions; assist with periodic reconciliations between internal systems and investor confirmations.
• Support preparation and distribution of recurring reports and dashboards related to lock activity, pipeline exposure, and key secondary metrics.
• Serve as a first-line point of contact for basic lock and pricing questions from Loan Officers, escalating complex or nuanced scenarios to the Secondary Marketing Manager as needed.
• Contribute to continuous improvement by documenting procedures, identifying recurring issues or bottlenecks, and suggesting process or tooling enhancements.
• Other duties as assigned.

Lock Desk Analyst, Secondary Marketing

• Execute and problem-solve in day-to-day operations for the servicing business
• Analyzes escrow sufficiency to ensure escrowed funds are sufficient to make the required payments
• Oversee the movement of check/wire funds relating to taxes to ensure timely payment of escrow line items
• Ensure timely procurement and accurate processing of property tax refunds
• Execute payments for taxes in batch single processing modes by the installment due dates for the particular payee. Payment processing includes tax disbursement to avoid incurring interest or penalties.
• Monitor and drive resolution for any delinquent taxes in the loan portfolio
• Review control reports to ensure compliance with state, regulatory, and investor guidelines
• Liaise between all third-party vendors and ensure escalations are responded to timely and accurate manner
• Sets up new taxpayee or makes changes upon request.
• Complete various audits for the monthly vendor scorecard
• Adhere to SLA standards/deadlines
• Making calls to tax authorities and tile companies
• Communication with homeowners via email/phone
• Lead other escrow responsibilities and projects as assigned by management
• Other duties as assigned