Rock-it Cargo

Operations

• Coordinate and manage end-to-end import/export processes to ensure timely movement of client goods across countries and regions
• Provide exceptional customer service, promptly and professionally addressing client inquiries and concerns
• Manage relationships with carriers, negotiate rates, and secure optimal shipping options for clients
• Build and maintain strong relationships with ad hoc and larger assigned accounts to provide superior logistics service and develop client loyalty
• Communicate and collaborate with clients and vendors to understand shipping requirements and provide tailored solutions
• Prepare and process import/export documents (commercial invoices, packing lists, certificates of origin, customs declarations)
• Coordinate with customs authorities to ensure compliance with import/export regulations and documentation
• Proactively identify cost-saving opportunities and efficiency improvements; stay informed on trade regulation changes and industry trends
• Resolve customs clearance or transportation issues such as delays, damages, losses, or disputes
• Evaluate and optimize efficiency, quality, and cost-effectiveness of the shipping process and implement improvements
• Collaborate with various departments including finance and customer service to ensure seamless operations
• Participate in on-call weekend rotation as required

Operations Specialist – Sports Freight Forwarding and Logistics

• Coordinate and manage the end-to-end import/export processes, ensuring timely movement of client goods across countries and regions.
• Provide exceptional customer service by promptly and professionally addressing client inquiries and concerns.
• Build and maintain strong relationships with smaller ad hoc clients and larger assigned accounts to provide superior logistics service and develop client loyalty.
• Communicate and collaborate with clients and vendors to understand shipping requirements and provide tailored solutions.
• Manage relationships with carriers, negotiate rates, and secure optimal shipping options for clients.
• Prepare and process import/export documents such as commercial invoices, packing lists, certificates of origin, and customs declarations.
• Coordinate with customs authorities to ensure compliance with import/export regulations and documentation.
• Proactively identify cost-saving opportunities and efficiency improvements; stay informed on trade regulation changes and industry trends.
• Resolve customs clearance or transportation issues (delays, damages, losses, disputes) to maintain supply chain integrity.
• Evaluate and optimize the efficiency, quality, and cost-effectiveness of the shipping process and implement improvements.
• Collaborate with various departments, including finance and customer service, to ensure seamless operations.

Operations Specialist – Sports Freight Forwarding and Logistics

Sports Freight Forwarding and Logistics Operations Specialist