Ritchie Bros.

Account Executive

• Identifies, qualifies, sets meetings, creates proposals and closes potential customers who would benefit from DDI’s EVR program using phone, email, campaign mailers and travel to dealerships.
• Serves as Project Manager for incoming new customers: track sales communications in CRM; QA contracts and enrollment forms; update CRM records and follow-up with customer communications.
• Coordinates ongoing management and support of the customer, including handing off day-to-day management to an Account Manager and periodic customer visits.
• Responds to sales communications (phone, email, fax), sending information about Premier EVR, pricing, state information, and demonstrations.
• Designs and develops marketing materials including competitive analysis for conferences, campaigns, email blasts and partnership collateral.
• Represents DDI at Dealer Trade Shows, on-site customer presentations, and national conferences; assists with event marketing materials and internal campaigns.
• Designs, develops, and updates documentation or presentations including pre-fillable forms, contracts, checklists, and customer presentations.
• Performs demonstrations and trainings of the Premier EVR system for new and existing customers.
• Compiles target market lists through research and analysis from a variety of sources.
• Supports Director of Sales on projects including pricing, contract management and negotiation; maintains trade association partnerships.

Sales

• The Regional Sales Manager (“RSM”) will play an integral leadership role in generating consignments through sales and marketing efforts, including attracting consignors, evaluating, and signing deals, managing contracts, and assisting the field sales staff in attracting bidders and buyers to the Ritchie Bros. sales. Reporting to and working directly with the Divisional Vice-President of Sales (“DVP Sales”), the RSM will take responsibility for achieving the regional annual Gross Transactional Value (“GTV”), Commission Revenue and Sales Contribution targets through the development of territory sales managers, new business development and key account management. All regional sales staff will report directly or indirectly to the RSM.

Regional Sales Manager

Project Manager

• Articulate project opportunity, value, and vision in terms of Core4 and Complementary Growth Levers (strategic priorities) to frame the purpose, work, and timing. Stay connected with broader bodies of work to sequence, ascertain audience readiness, and alignment of deployment. Create appropriate cadence, team, and milestones to achieve. While keeping the purpose in sight, lead the end-to-end delivery of complex, strategic, enterprise-wide projects / work that align with the strategic priorities. Drive strategic initiatives including integrations, enterprise transformation, and global expansion efforts. Collaborate with senior leadership to confirm project scope, objectives, success criteria, and key deliverables. Ensure projects deliver on intended outcomes. Manage initiatives involving global teams, stakeholders, and operations across multiple time zones and local cultures. Coordinate with international partners to ensure alignment, compliance, and effective execution. Create project plans and communication strategies to accommodate local needs and regulatory requirements. Develop and maintain detailed project plans, schedules, budges, and risk mitigation strategies. Proactively manage scope changes, risks, and issues, implementing effective contingency plans. Drive project progress and provide timely, actionable updates to stakeholders and leadership. Facilitate clear, compelling, consistent communication among executive sponsors, stakeholders, project teams, and external partners to ensure alignment and transparency. Build and maintain strong relationships across departments to ensure alignment and support. Influence decision making and drive clarity and action among diverse stakeholder groups. Actively be part of the broader team; leverage and share leading practices so the broader team and organization benefit. Champion knowledge sharing and continuous improvement within the project management community. Governances & Quality: Ensure adherence to governance frameworks, quality standards, and regulatory compliance. Conduct post-product reviews to capture lessons learned and recommend improvements. Other duties as assigned

Principal Project Manager

• Oversees all projects in department scope from start to finish with the focus on operational efficiency and cost reduction.
• Responsible for setting project goals and developing plans to meet those goals.
• Develops and coordinates project timeframes, budgeting estimates and status reports.
• Leads the project team members and developing schedules and identifies individual responsibilities.
• Leads in preparation of business case analysis for modifications/enhancements to outsourcing arrangement including identification of additional outsourcing opportunities.
• Responsible for tracking/reporting on performance of pre-established KPI’s and progress toward business model savings objectives.
• Accountable for Implementing strategies that deliver projects on schedule and within budget.
• Interfaces effectively with all levels within the organization in a manner that is collaborative and respectful.
• Handles/leads completion of ad-hoc questions/ issues/projects as they arise, making recommendations where appropriate.
• Perform other duties as assigned.

Lead Project Manager

Human Resources

• The Senior Manager designs, implements, and optimizes talent management strategies including talent planning, leadership development, succession planning, and employee engagement.
• Partners with senior leaders, HR business partners, and cross-functional teams to build a high-performing, inclusive culture that supports business growth and transformation.

Senior Manager, Talent Management and Development

Customer Support

IAA, an RB Global Inc. Company is seeking a Sr. Total Loss Customer Care Associate to join our team. This position can be located anywhere in the United States. Occasional travel to a local facility is required. In this position, you will be responsible for understanding and supporting the process of obtaining vehicle title transfer paperwork required to process salvage on behalf of our vehicle providers. Effective candidates will assist all necessary vehicle owners and stakeholders to keep them informed of the process, answer questions while leveraging the tools provided to drive best in class outcomes.
Responsible for all files assigned with the timely and accurate processing of title documentation/information
Review of all documentation while identifying the proper flow of title documentation to proceed accordingly
Ensure timely contacts are made on inventory, utilizing system queues/prompts via phone, email, fax, USPS, or FedEx (Lienholders, Owners, Ins. Providers, State Regulated Agencies, Title Clerks, Attorneys, etc
Maintain an organized workspace/area that is conducive to the overall success of the department
Promptly/professionally/accurately handle inbound calls
Maintain clear, consistent, and timely email communication with both internal and external customers to resolve outstanding concerns and ensure timely completion of tasks
Accurately review and disposition of all documents received
Complete files within the expected timeline set forth by leadership
Accurately enter system notes in a clear, concise, and professional written style of communication.
Maintain a consistent level of expected KPIs (Key Performance Indicators: Title Problem Levels, certain hours per day of Phone Campaign Login, etc.)
Ability to complete all tasks assigned within your shift
Possess knowledge of Provider Specific Requirements
Assist with other functions and/or duties as needed
Duties are subject to change, based on business needs

Senior Total Loss Customer Care Specialist

ServiceNow

• We are seeking a highly skilled ServiceNow Admin to oversee the design, development, and implementation of ServiceNow solutions within our organization.
• Lead the design, development, and implementation of ServiceNow solutions, including custom applications, integrations, and automation.
• Provide technical guidance and mentorship to a team of ServiceNow developers and administrators.
• Collaborate with business and IT stakeholders to understand requirements and translate them into scalable ServiceNow solutions.
• Ensure adherence to ServiceNow best practices, security policies, and compliance standards.
• Develop and maintain ServiceNow configurations, workflows, business rules, UI policies, and scripts.
• Oversee and participate in ServiceNow upgrades, patching, and system maintenance activities.
• Integrate ServiceNow with third-party applications and enterprise systems as needed.
• Establish and enforce governance, standards, and best practices for ServiceNow development and implementation.
• Troubleshoot and resolve complex technical issues related to ServiceNow functionality and performance.
• Stay updated with the latest ServiceNow releases and new features, assessing their impact and potential adoption.
• Architect, develop, and maintain the ServiceNow platform; lead initiatives reducing reliance on third-party vendors.
• Continuously improve processes, workflows, and system performance.

ServiceNow Administrator

Director

Supervise Branch Managers within the assigned area. This includes conducting performance reviews, reviewing expense accounts, communicating new policies and procedures, addressing problems, and maintaining service level agreements.
Provide RVP with periodic reports on the status of branches within the area. Information provided will include revenue, expenses, and volume as it relates to budget and plan.
Achieve business growth within the assigned area on an annual basis.
Lead the hiring process for Branch Managers and other key positions within the area and ensure that all Branch Managers are properly trained in all aspects of their jobs.
Oversee and monitor customer service levels at each branch within the area.
Continually promote business growth within the area by increasing market share, assisting with marketing to buyers to increase participation in auctions, and ensuring that enhancements are actively promoted at the branch level.
Assist with the preparation and management of the budget for each branch in the area including monthly forecasts and reviewing weekly financial measures.
Assist with preparation of requests for personnel changes, RFA’s for repairs and maintenance of facilities or equipment, ROI’s for new equipment, expense reports, and personnel requisitions submitted by Branch Managers within the region.
Assist and guide Branch Managers in application of company policy, handling crises, unusual situations, and customer issues.
Demonstrate professional maturity, strategic thinking, and a data-driven approach when leading, making decisions, and guiding Branch Managers.
Foster a culture of empowerment to teams, enabling Branch Managers and staff to take ownership of results while driving continuous improvement.
Promote accountability by setting clear expectations, tracking performance, and ensuring follow-through on commitments at every branch.

Area Director

Account Manager

We are seeking an outside sales professional to serve as Territory Manager in the East Bay region. Our Territory Managers are the front line of our business and are directly responsible for the generation of billions of dollars in gross transactional value every year. Reporting to the Regional Sales Manager, you will be responsible for proactively prospecting and cold calling new customers, as well as managing existing accounts. We offer ample opportunities for career advancement, training/professional development including tuition reimbursement programs, supported by an uncapped compensation earning potential including a base salary, and additional perks like a company vehicle, laptop, smartphone, and expense account.

Territory Manager

Full-stack Engineer

2 Within the engineering team, an Associate Software Engineer will be participating in various software development projects, working on design specifications and project schedule, playing an important role in the software development process and being responsible for the completion of the project, including monitoring the project through testing and release.

Associate Software Engineer

• Contribute to the design, development, and deployment of services, APIs, and integrations, with a focus on scalability, reliability, and performance.
• Focus on code quality, while ensuring strategies to safely and reliably make changes to production systems frequently are followed.
• Develop your skills and team capacity through knowledge sharing, pairing, technical guidance, and feedback.
• Stay up-to-date on industry trends and emerging technologies, bringing innovative solutions to the team.