Ritchie Bros.

ServiceNow Administrator

Ritchie Bros.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Salary

💰 $58,200 - $72,720 per year

Job Level

Mid-LevelSenior

Tech Stack

AngularITSMJavaScriptServiceNow

About the role

  • We are seeking a highly skilled ServiceNow Admin to oversee the design, development, and implementation of ServiceNow solutions within our organization.
  • Lead the design, development, and implementation of ServiceNow solutions, including custom applications, integrations, and automation.
  • Provide technical guidance and mentorship to a team of ServiceNow developers and administrators.
  • Collaborate with business and IT stakeholders to understand requirements and translate them into scalable ServiceNow solutions.
  • Ensure adherence to ServiceNow best practices, security policies, and compliance standards.
  • Develop and maintain ServiceNow configurations, workflows, business rules, UI policies, and scripts.
  • Oversee and participate in ServiceNow upgrades, patching, and system maintenance activities.
  • Integrate ServiceNow with third-party applications and enterprise systems as needed.
  • Establish and enforce governance, standards, and best practices for ServiceNow development and implementation.
  • Troubleshoot and resolve complex technical issues related to ServiceNow functionality and performance.
  • Stay updated with the latest ServiceNow releases and new features, assessing their impact and potential adoption.
  • Architect, develop, and maintain the ServiceNow platform; lead initiatives reducing reliance on third-party vendors.
  • Continuously improve processes, workflows, and system performance.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience working with the ServiceNow platform.
  • Strong knowledge of ServiceNow architecture, modules, and development frameworks.
  • Hands-on experience with ServiceNow scripting (JavaScript, GlideScript, AngularJS, etc.).
  • Expertise in ITSM, ITOM, HRSD, CSM, or other key ServiceNow modules.
  • Experience integrating ServiceNow with external systems using APIs and other integration methods.
  • Strong understanding of Agile and DevOps methodologies.
  • Excellent problem-solving, communication, and leadership skills.
  • Experience leading ServiceNow implementations in a large enterprise environment (preferred).
  • Knowledge of CMDB, Discovery, and Service Mapping (preferred).
  • Familiarity with ServiceNow AI/ML capabilities, Virtual Agent, and automation solutions (preferred).
  • Experience with governance frameworks such as ITIL, COBIT, or ISO 27001 (preferred).
  • Strong stakeholder management and the ability to work cross-functionally (preferred).
  • ServiceNow Certified System Administrator (CSA) certification required; additional ServiceNow certifications (CIS, CAD, etc.) preferred.
  • Advanced ServiceNow development skills (custom workflows, integrations, scripting).
  • Ability to self-manage project lifecycles and initiatives in collaboration with the internal team.
  • Deep understanding of ServiceNow best practices, governance, and real-life experience contributing this for large companies (3-5k people).
  • Must have a self-service, automation, and platform-as-a-product mindset.