Rimini Street

Payroll

• Conduct onboarding, employee changes, leave administration, and offboarding across APAC, ensuring a smooth and consistent employee experience.
• Serve as the first point of contact for day-to-day HR, payroll, and benefits queries—resolving items quickly and escalating thoughtfully when needed.
• Maintain accurate employee records in Workday (or relevant HRIS), supporting smooth HR, payroll, and benefits processing across the region.
• Coordinate payroll inputs across APAC to enable accurate, on-time payroll processing.
• Ensure employee data changes (new hires, terminations, salary changes, promotions, allowances, and statutory updates) are captured correctly and within required timelines.
• Partner with Payroll and Compensation & Benefits teams to troubleshoot payroll issues and support timely resolution.
• Own day-to-day benefits administration across APAC, ensuring country-specific offerings are applied accurately.
• Respond to benefits questions and guide employees on eligibility, coverage, enrolments, changes, and entitlements, providing feedback to global on any suggestions to improve.
• Maintain accurate country-specific benefits summaries and keep benefits data aligned across HR systems and payroll.
• Maintain compliance with local employment, payroll, and benefits requirements across APAC countries, including supporting audit and internal reviews with accurate records.
• Monitor country-specific changes impacting payroll and benefits, and implement updates with key stakeholders.
• Document HR, payroll, and benefits processes and maintain clear, user-friendly workflows.
• Identify opportunities and take a lead role to improve efficiency, consistency, and risk management across APAC HR operations, and help implement practical solutions.
• Support global programs and process improvements as needed.

HR Benefits & Payroll Specialist, APAC

Customer Success Manager

• Manage and expand the partnership with our clients
• Focus on developing the business within the organizations
• Drive growth, value, retention, and partnerships for our important clients to ensure active engagement
• Develop key account plans including retention strategies, cross-sell opportunities
• Create awareness and demand for Rimini Street products and services
• Ensure client retention through actively driving retention strategy, retention content including ROI models and proposals
• Build and foster our Client Champion Community
• Coordinate across executive leadership, sales, service delivery, marketing, etc.

Senior Client Success Manager

Account Executive

• Create awareness and demand for Rimini Street products and services
• Identify and qualify sales opportunities through direct prospecting, lead follow-up, networking, and working with lead generation team
• Establish a dialogue with prospect and understand their unique goals, problems, and needs
• Create compelling sales presentation messages, positioning statements, and other sales collateral for a specific sales opportunity
• Drive the Rimini Street sales process working collaboratively with functional peers
• Negotiate complex contracts and successfully navigate prospect's complex internal approval processes
• Update and track all activities in our Salesforce CRM automation tool
• Accurately forecast quarterly and annual sales commitments

Senior Account Executive

Support Engineer

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
• Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience.
• Provide remote-based functional support & training for your specialist SAP modules.
• Support client customizations, sharing implementation and best practices advice.
• Develop application break fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.
• Manage one or more key assigned accounts as a technical/functional advisor.
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including sometimes evenings, weekends and holidays and monitoring email regularly outside standard business hours.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience.

Primary Support Engineer, SAP Basis

• Provide exceptional remote-based support for mission-critical SAP applications
• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
• Provide remote-based functional support & training for multiple SAP FI/CO modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage one or more key assigned accounts as a technical/functional advisor
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365
• Collaborate with team members in a virtual team environment

Support Engineer, SAP FI/CO

QA Engineer

• Execute test cases based on functional specifications and user stories
• Support creation and refinement of test scenarios
• Validate Procure-to-Pay processes across different scenarios
• Execute SIT and regression testing cycles
• Support UAT activities when required
• Identify and document defects, ensuring proper tracking to closure
• Validate business-driven scenarios based on client environments
• Support validation of integration points with FI and SD modules

Associate QA Engineer, SAP MM

• Provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.
• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP ABAP as used in various applications functionality and technology.
• Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience.
• Support client customizations, sharing implementation and best practices advice.
• Develop application break fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.
• Manage one or more key assigned accounts as a technical/functional advisor.
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience.

Senior Support Engineer, SAP ABAP

• Provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.
• Researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments.
• Diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.
• Understand the needs and requirements of the clients by coordinating with their representatives.
• Ensure a consistent experience to the various users on the client's side in collaboration with other department professionals.
• Write the code using ABAP programming language and perform regular usability tests on the code.
• Ensure that all programs are completed in schedule as per the client's guidelines.
• Provide technical support to the end users in the form of troubleshooting guidelines and modifications.

Support Engineer, SAP ABAP – BTP

• Execute test cases based on functional specifications and user stories
• Support creation and refinement of test scenarios
• Validate financial processes across different scenarios
• Execute SIT and regression testing cycles
• Support UAT activities when required
• Identify and document defects, ensuring proper tracking to closure
• Support validation of integration points with other SAP modules
• Validate financial processes including GL, AP, and AR
• Validate financial postings and reporting scenarios
• Execute functional testing across multiple environments
• Support retesting and validation of fixes
• Support validation of SAP updates related to Brazilian tax and regulatory requirements

Associate QA Engineer, SAP FI

Business Analyst

• Own and administer the IT portfolio intake process, ensuring consistent data quality, routing, and governance across all incoming demand
• Support AI‑assisted intake triage and classification to improve speed, consistency, and transparency
• Maintain a clean, governed portfolio representing approved, in‑flight, and proposed work
• Facilitate portfolio prioritization, including strategic alignment, business value, risk, and compliance
• Produce scenario modeling and what‑if analysis to support investment decisions
• Provide decision‑ready insights to PMO leadership and IT executives
• Develop and maintain demand vs. capacity views by role, team, and time horizon
• Identify capacity constraints, over‑commitments, and sequencing risks
• Support resource planning discussions with fact‑based analysis rather than anecdote
• Publish executive dashboards
• Ensure reporting is clear, consistent, and trusted by IT leadership and Finance
• Produce monthly budget, showback, and chargeback reporting in partnership with Finance
• Track portfolio‑level spend and investment trends
• Support IT financial transparency and cost governance objectives
• Serve as the System Admin / functional owner for the Strategic Portfolio Management (SPM) tool
• Drive tool adoption and ensure the SPM platform is treated as a reliable system of record