Rimini Street

Senior Support Engineer, SAP ABAP

Rimini Street

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Job Level

Senior

About the role

  • Provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.
  • Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP ABAP as used in various applications functionality and technology.
  • Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience.
  • Support client customizations, sharing implementation and best practices advice.
  • Develop application break fixes for critical product defects.
  • Create scripts to identify, analyze and correct data issues.
  • Manage one or more key assigned accounts as a technical/functional advisor.
  • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience.

Requirements

  • Bachelor’s degree in computer science or related field or equivalent experience
  • SAP certification(s) preferred
  • 12+ years relevant ABAP experience
  • Skills in Functional ABAP based troubleshooting
  • Skills in Client facing support.
  • A track record of successful roles in several SAP implementation or upgrade projects
  • Analytical, logical problem resolution skills
  • Knowledge of localizations: architecture, implementation, and key functionality
  • Expertise with S/4 Hana including full life-cycle implementation experience.
  • Knowledge of maintenance/patching mechanics and SAP architecture
  • Demonstrable history solving complex problems across multiple modules.
  • 5+ years of direct support of application end-users in a corporate environment
  • Mentoring and training knowledge and experience.
  • Deep working knowledge and understanding of supporting business processes
  • Excellent Client facing and relationship building skills
  • Attention to detail and the ability to learn quickly.
  • Ability to work calmly and professionally in high pressure situations.
  • Experience with ABAP debug troubleshooting
  • Excellent development skills using SAP toolset
Benefits
  • Compensation, bonuses, and benefits to match the skills of our top-performing team members
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAP ABAPFunctional ABAP troubleshootingS/4 Hanaapplication break fixesdata analysis scriptsABAP debug troubleshootingdevelopment skills using SAP toolsetlocalizations architecturemaintenance patching mechanicscomplex problem resolution
Soft Skills
client facing supportanalytical problem resolutionmentoringtrainingrelationship buildingattention to detailability to learn quicklycalmness under pressurecommunicationcollaboration
Certifications
Bachelor’s degree in computer scienceSAP certification