Business Support Specialist
Doximity
Support Specialist
Rightsline
full-time
Posted on:
Location Type: Remote
Location: Remote • Louisiana • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Exhibit a strong understanding of all areas within our applications with a focus on supporting complex issues that require in-depth investigation
- Ability to learn independently new features that are released
- Manage and resolve incoming support tickets ranging from “how to” questions, defect or bug reports, improvement or new feature requests, report building or testing, or database queries
- Troubleshoot and assist customers with API issues and requests
- Serve as a point of escalation for ticket troubleshooting
- Proactively raise and report issues that are uncovered in day-to-day testing
- Participate in customer online training sessions or customer success webinars
- Work with internal teams to prioritize and resolve customer issues per internal SLAs
- Provide accurate, valid, and complete information by using the right methods and tools
- Keep records of customer interactions via the tools provided
- Follow communication procedures, guidelines, and policies
Requirements
- 2+ years experience in a B2B technical support role
- Ability to write clearly and concisely and communicate effectively
- Proficiency in reading and writing English is required
- Strong sense of ownership and proven ability to adapt
- Familiarity with bug tracking and ticket management software (JIRA, Zendesk)
- Proficient in Excel and data manipulation
- Self-starter and independent worker
- Understanding of SQL and database practices
- An understanding of rights management and availabilities is an added benefit
Benefits
- Competitive Compensation
- Health & Dental Benefits
- 401K/RRSP Match Program
- Flexible work hours
- Birthdays off
- Alternating 4-day work weeks
- One-time home office allowance
- Unlimited vacation time
- Team socials
- Happy hours
- Career progression in a high growth environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLdata manipulationbug trackingticket managementAPI troubleshooting
Soft skills
clear communicationproblem-solvingownershipadaptabilityindependent work
