Customer Care Specialist
Veracyte, Inc.
Residential Support Representative 1 – Phone
Allegion
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $32,900 - $66,900 per year
Job Level
Mid-LevelSenior
Tech Stack
Swift
About the role
- Provide positive customer experiences to help troubleshoot basic technical problems primarily through verbal communication over the phone, both inbound and outbound.
- May also need to provide support via our digital channels as needed.
- Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps.
- Escalate or seek guidance from internal resources or SME’s as needed.
- Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc.
- Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution.
- Build trust through complete follow-through on customer commitments.
- Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components.
- Level up through continued education and gaining knowledge of more complex troubleshooting scenarios and advanced Allegion products such as integrated locks.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Develop a working knowledge of all reference material, such as product catalogs, manuals, instruction sheets/templates, and price books.
- Adhere to processes and maintain a high quality of performance.
- Participate in team activities and engage with fellow Allegion team members positively and respectfully.
- Meet set goals and metric expectations consistently.
- Support Allegion's values and mission to create a customer-centric culture.
Requirements
- Minimum 3 years of customer service experience preferred.
- A HS Diploma or GED is required; an associate’s degree is preferred.
- Ability to type 55 wpm, corrected speed.
- 1+ years’ experience handling high-volume inquiries.
- Strong written and verbal communication skills, with proper grammar and punctuation knowledge.
- Knowledge of and the ability to perform basic computer skills.
- Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
- Familiarity with and/or comfort in using smart device applications is preferred.
- Ability to multi-task, prioritize, and manage time efficiently.
- Ability to identify recurring customer issues.
- Ability to develop cross-functional, professional working relationships.
- Availability to work Monday to Friday from 8AM-4:30PM EST.
Benefits
- Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
- Competitive Paid Time Off.
- A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period.
- Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses.
- Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.
- Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury.
- Life Insurance – Term life coverage with the option to purchase supplemental coverage.
- Tuition Reimbursement.
- Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards.
- Employee Discounts through Perks at Work.
- Community involvement and opportunities to give back so you can “serve others, not yourself”.
- Opportunities to leverage your unique strengths through Clifton Strengths assessment & coaching.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetroubleshootinginstallationapp setupproduct registrationtyping 55 wpmhigh-volume inquiriesbasic computer skillsPC-based software applicationssmart device applications
Soft skills
verbal communicationwritten communicationgrammarpunctuationmulti-taskingprioritizationtime managementrelationship buildingcustomer commitmentteam collaboration
Certifications
HS DiplomaGEDassociate’s degree
