Rightsline

Account Manager

• Own all commercial outcomes within the existing customer base, including renewals, upsells, cross-sells, and multi-product expansion.
• Deliver quota targets through structured expansion plays including whitespace mapping, discovery, and multi-product attach strategy.
• Establish renewal forecasting rigor, commercial predictability, and a consistent engagement cadence.
• Strengthen executive relationships with key customer stakeholders and serve as escalation point for commercial risk.
• Collaborate closely with Customer Success to align customer outcomes to commercial expansion motions

Analyst

• Work closely with Customers and internal teams to design, configure, and help test implementations and advancements of the Rightsline/Alliant software
• Evaluate business requirements for applications and systems integration and service activation through interviews and/or existing systems documentation or procedures, while delivering new or modified software systems enhancements and/or integration solutions
• Lead the definition, testing, training, implementation, data migration, and support of system requirements
• Identify customer requirements/use cases, develop test plans, and track and document the delivery and results of these solution design plans
• Manage risks and alert manager to potential escalations and issues of importance
• Ensure requirements, designs, and solutions are understood, agreed to and signed off at the appropriate stages in a project
• Provide detailed analysis of processes and workflows with suggestions for improvement using technology or business process enhancements
• Build relationships with business users, gain deep understanding of their processes and how they are currently utilizing technology to develop improvements
• Engage with internal teams, including, but not limited to Engineering, Product, and QA; to ensure relevant release items or customer initiatives are understood and delivered in a timely fashion
• Manage the execution of data migration needs where we also provide guidance on data cleansing to our clients to better utilize the power of Rightsline
• Engage with 3rd party technology vendors and system integration partners to ensure smooth integrations and implementations based on contractual work orders
• Arrange and administer training where required for customers to promote the change management approach of the implementation
• Conduct reviews of and analyze business and information technology processes

Solution Analyst

• Conduct Outbound Prospecting through cold calling, email outreach, and LinkedIn.
• Articulate the features, benefits, and value proposition of Rightsline to prospects.
• Collaborate closely with the sales team to strategize and optimize outreach campaigns.
• Follow up with leads in a timely manner to nurture relationships.
• Ensure proper data hygiene and management using Salesforce and other tools.
• Share insights with the Sales team on poor data quality.
• Research and optimize account within Salesforce using tools like Cognism and LinkedIn.
• Meet and exceed monthly and quarterly quotas for qualified meetings booked.

Account Strategist – Enterprise

Solutions Engineer

• Work closely with Customers and internal teams to design, configure, and help test Integration/Migration projects.
• Design and build data pipelines using the most efficient method available—whether that is custom Node.js scripts, messaging layers, or established ETL platforms.
• Develop and manage connections to various client systems via APIs (REST/SOAP), webhooks, file transfers (SFTP), and direct database connections.
• Write clean, efficient, and well-documented code/logic to perform complex data transformations, cleansing, and enrichment as specified in the Data Mapping Document.
• Write, optimize, and execute SQL queries involving complex joins, stored procedures, and data manipulation necessary for data extraction, staging, and loading.
• Develop and execute comprehensive test plans for all integration components to ensure data flows correctly and meets performance benchmarks.
• Act as the Tier 2/Tier 3 technical responder for integration failures, performance bottlenecks, and data error resolution, working closely with the Data Analyst to diagnose root causes.
• Proactively identify and implement optimizations for integration performance, especially around high-volume data scenarios.
• Create and maintain detailed Integration Design Documents (IDD), configuration manuals, runbooks, and system interaction diagrams.
• Ensure all developed solutions adhere to organizational security standards, coding best practices, and the technical guidelines established by the team's foundational playbook.

Backend Integration Engineer

• Dedicated Support ticket management
• Coordination and communication with the client
• Coordinate environment preparation steps
• Import and COM Management including data analysis
• Execute, monitor, and support Calculation and Statement Runs
• Trigger on call notification to resolve performance issues
• Attend twice weekly stand up with client

Analyst – System Admin

Business Analyst

• Work on rights and royalties' management systems, ticketing systems
• Follow-up with licensees from regions to collect quarterly/monthly royalty statements, cash and forecast
• Approve and issue invoices to customers
• Credit Control duties include chasing payments via email or meetings, dealing with multi-currencies and assisting with cash allocations.
• Maintain accurate records of all chasing activity and lead meetings presenting to internal stakeholders
• Meet targets for royalty processing
• Resolving any queries received from licensees and internal users of the system
• Coordinating with other departments regarding contractual matters

Operations

• Responsible for the oversight and administration of support and project teams in India
• Develop and implement operational strategies that align with company objectives for both Support and Professional Services teams.
• Supervise and mentor managers and staff across both departments, fostering a culture of excellence, collaboration, and continuous improvement.
• Evaluate and improve internal processes and workflows to increase productivity, reduce costs, and enhance service delivery efficiency.
• Define and track key performance indicators (KPIs) and operational metrics for both teams, using data analysis to identify trends and inform decision-making.
• Oversee budget planning, financial reports, and resource allocation to maximize profitability and ensure appropriate staffing levels for client needs.
• Ensure the delivery of world-class customer service and high-quality project execution, managing client relationships and addressing issues effectively.
• Liaise with other departments internally to ensure seamless communication, alignment of initiatives, and a unified approach to business goals.

Director of Operations

Data Analyst

• Report directly to the Manager of Solutions
• Act as the primary data subject matter expert (SME)
• Work closely with customers to design, configure, and help test Integration/Migration projects
• Conduct detailed workshops with client SMEs
• Guide the client through the data validation and reconciliation process
• Develop and document Data Mapping Specification
• Create and maintain comprehensive documentation for source system analysis.

Account Manager

Solution Analyst

Account Strategist – Enterprise

Backend Integration Engineer

Analyst – System Admin

Business Analyst

Director of Operations

Lead Data Analyst

Solution Analyst