Rightsline

Customer Success Manager

• Strategic Advisory: Establish yourself as a premier "Trusted Advisor" by positioning Rightsline solutions to drive massive adoption, retention, and strategic growth. This will require you to learn our industry and product suites.
• Executive Partnership: Lead high-stakes executive business alignment and product roadmap demonstrations, consistently touching base with clients to ensure ROI throughout the contract lifecycle.
• Growth Architect: Proactively identify and develop upsell or cross-sell opportunities, crafting sophisticated proposals and statements of work that solve global business challenges. This will include some renewal contract management.
• Customer Advocacy & Voice: Act as the singular, authoritative point-of-contact for strategic accounts, representing the "Voice of the Customer" to internal Product and Engineering teams to prioritize high-impact improvements.
• Cross-Functional Catalyst: Collaborate seamlessly with Professional Services, Engineering, and Account Management to ensure the successful delivery of complex solutions tailored to specific customer objectives.
• Roadmap Visionary: Ignite enthusiasm by aligning our future product roadmap with the customer’s evolving requirements, encouraging deep-level expansion.

Senior Customer Success Manager

Business Analyst

• Ensure 100% cash application within 7 days of receipt or proactively obtain remittance details
• Drive collections performance by consistently following up on overdue accounts
• Maintain accurate and action-oriented AR Aging with clear notes and next steps
• Independently investigate high-volume overpayments (NAD region focus) and resolve them through strong internal controls before customer outreach
• Perform detailed account reconciliations to ensure payment completeness and accuracy
• Identify financial risks early and escalate issues with proposed solutions
• Execute customer-specific invoice adjustments and corrections with accuracy
• Process write-offs and Refunds
• Complete vendor and tax documentation to avoid payment delays
• Maintain clear documentation trails for audit and compliance purposes
• Contribute to process improvements within AR and collections workflows

Collection Business Analyst

Sales

• Own all new-logo revenue outcomes, including bookings, pipeline health, and forecast accuracy.
• Lead and scale a team of Account Executives (initially ~2-3), with responsibility to expand capacity over time.
• Build and scale a dedicated SDR organization aligned to enterprise and commercial account-based selling motions.
• Implement a rigorous enterprise sales methodology (e.g., MEDDICC) to drive qualification discipline, deal inspection, and predictable outcomes.
• Establish best-in-class enterprise sales processes including discovery frameworks, executive alignment, mutual action plans, and value-based selling.
• Reduce “no decision” outcomes by strengthening economic buyer alignment, business case development, and compelling event creation.
• Partner closely with Marketing to define ICP, target accounts, ABM strategies, and enterprise demand generation.
• Collaborate with Product, RevOps, and Customer Success to align enterprise GTM strategy, product positioning, and land-and-expand motions.
• Deliver accurate forecasts and pipeline reviews to executive leadership and the Board.
• Recruit, develop, and mentor top-tier enterprise grade sales talent while building clear career paths and performance standards.

Senior Customer Success Manager

Collection Business Analyst

Senior Director, Sales