Rightsline

Accountant

• Own the monthly, quarterly, and year-end close process, ensuring timely and accurate financial reporting
• Prepare and review journal entries, account reconciliations, and variance analyses
• Maintain and reconcile revenue recognition per ASC 606 for subscription and professional service contracts
• Assist in the preparation of financial statements and management reporting packages
• Partner with FP&A, Operations, and RevOps to ensure data accuracy and alignment between systems (e.g., CRM, billing, and ERP)
• Support annual audits and compliance requirements
• Contribute to system implementations
• Assist with ad hoc analysis and special projects, such as KPI tracking or acquisition integration
• Support tax compliance activities, including preparation of information for corporate income tax filings, sales tax, and other indirect tax reporting
• Manage inter-company transactions, ensuring proper recording, reconciliation, and elimination for consolidated financial statements.

Senior Accountant

Revenue Operations

• Partner with executive leadership to develop the long-term revenue strategy and execution (top-down and bottom-up).
• Drive cross-functional alignment of goals, processes, and metrics across Marketing, Sales, and Customer Success, establishing SLAs and Rules of Engagement for the customer journey.
• Design the territory structure, including market segmentation, territory management (with TAM/SAM/SOM analysis), Sales organization planning, and Pricing & Packaging initiatives.
• Manage Incentive Compensation, including developing commission plan structures, quota assignments, and facilitating commission calculations in partnership with Finance.
• Own the revenue forecasting process and define/manage Key Performance Indicators (KPIs), providing actionable insights via executive dashboards.
• Design, document, and implement optimized end-to-end revenue processes (lead-to-cash/renewal), identifying and fixing bottlenecks to drive organizational productivity.
• Own the entire RevOps technology stack (CRM, CPQ, Marketing Automation, etc.), ensuring data quality, integration, and supporting ongoing operations and new initiatives.

Director of Revenue Operations

Customer Support

• Exhibit a strong understanding of all areas within our applications with a focus on supporting complex issues that require in-depth investigation
• Ability to learn independently new features that are released
• Manage and resolve incoming support tickets ranging from “how to” questions, defect or bug reports, improvement or new feature requests, report building or testing, or database queries
• Troubleshoot and assist customers with API issues and requests
• Serve as a point of escalation for ticket troubleshooting
• Proactively raise and report issues that are uncovered in day-to-day testing
• Participate in customer online training sessions or customer success webinars
• Work with internal teams to prioritize and resolve customer issues per internal SLAs
• Provide accurate, valid, and complete information by using the right methods and tools
• Keep records of customer interactions via the tools provided
• Follow communication procedures, guidelines, and policies

Support Specialist

Product Manager

• Own and prioritize the product backlog, ensuring clarity, transparency, and alignment with product and company strategy.
• Translate business goals, customer insights, and technical constraints into clear user stories, acceptance criteria, and functional requirements.
• Ensure requirements address functional and non-functional requirements, including performance, scalability, usability, and compliance considerations.
• Partner with engineering and design teams to plan sprints, refine stories, and deliver high-value increments.
• Act as the voice of the customer and the business, aligning with product managers, UX, engineering, sales, and customer success teams.
• Continuously gather feedback from customers and stakeholders to inform backlog prioritization and iteration.
• Engage directly with customers to understand product use cases, adoption barriers, and opportunities for improvement.
• Support the Product Manager in refining product strategy, roadmaps, and go-to-market initiatives.
• Define and monitor KPIs for product features to ensure delivered value is measurable and aligned with business objectives.

Senior Accountant

Director of Revenue Operations

Support Specialist

Product Owner