Rightsline

Senior Customer Success Manager

Rightsline

full-time

Posted on:

Location Type: Remote

Location: California • New Jersey • United States

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Job Level

Senior

About the role

  • Strategic Advisory: Establish yourself as a premier "Trusted Advisor" by positioning Rightsline solutions to drive massive adoption, retention, and strategic growth. This will require you to learn our industry and product suites.
  • Executive Partnership: Lead high-stakes executive business alignment and product roadmap demonstrations, consistently touching base with clients to ensure ROI throughout the contract lifecycle.
  • Growth Architect: Proactively identify and develop upsell or cross-sell opportunities, crafting sophisticated proposals and statements of work that solve global business challenges. This will include some renewal contract management.
  • Customer Advocacy & Voice: Act as the singular, authoritative point-of-contact for strategic accounts, representing the "Voice of the Customer" to internal Product and Engineering teams to prioritize high-impact improvements.
  • Cross-Functional Catalyst: Collaborate seamlessly with Professional Services, Engineering, and Account Management to ensure the successful delivery of complex solutions tailored to specific customer objectives.
  • Roadmap Visionary: Ignite enthusiasm by aligning our future product roadmap with the customer’s evolving requirements, encouraging deep-level expansion.

Requirements

  • Proven Tenure: 7+ years (minimum 5+) of high-level experience in account management, customer success, or tech implementation, specifically within SaaS or Agile environments.
  • Industry Expertise: Strong background in Intellectual Property management, specifically within Media & Entertainment rights and licensing.
  • Executive Presence: Demonstrable ability to influence key stakeholders at the C-level and turn skeptics into brand advocates through superb communication and listening.
  • Technical Savvy: Proficiency in Salesforce, Jira, Confluence, and complex project management tools, including GTM savvy like proficiency in account planning.
  • Problem-Solving Mastery: A proven track record of solving complex business processes creatively and managing multiple high-stakes projects with sharp attention to detail and documentation.
  • Value-Driven Mentality: A collaborative, "we-first" mindset with a desire to break the status quo and build something exceptional.
  • Lifelong Learner: A personal focus on self-improvement and professional development in a fast-growing, high-growth environment.
Benefits
  • Comprehensive Health & Wellness: A competitive benefits package covering health, dental, and vision to support you and your family.
  • Building Your Financial Future: A 401K/RRSP Match Program to help you reach your long-term savings goals.
  • Career Growth Opportunities: Continuous learning and career growth opportunities.
  • Flexible work hours
  • Birthdays off
  • One-time home office allowance
  • Unlimited vacation time
  • Team socials
  • Happy hours
  • Career progression in a high growth environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successtech implementationproblem-solvingproject management
Soft Skills
executive presencecommunicationlisteningcollaborationattention to detail