Customer Care Specialist
Veracyte, Inc.
Customer Service Representative
InteLogix
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
SeniorLead
About the role
- Provide information about SNAP EBT transactions to customers
- Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Requirements
- Must be 18 years of age or older
- High School Diploma or equivalent
- Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills.
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us
- Work at home requirements: High speed internet with an ethernet connection to the router (no satellite or hotspot)
- 10 Mbps download and 5 Mbps upload speed
- WiFi must be turned off at all times
- Windows Updates must be current
- Private and distraction free home work space with the ability to close a door
Benefits
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Early access to earned wages (access up to 50% of earned wages, capped at $500)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedocumentationproblem resolutionproduct knowledgeperformance metricsbilingual communicationcomputer savvytechnology operation
Soft skills
verbal communicationwritten communicationengagementflexibilityattendancecustomer experience improvement
Certifications
High School Diploma
